Kishia Brock
Associate Vice Chancellor, Student Affairs and Enrollment Management at MARICOPA COUNTY COMMUNITY COLLEGE DISTRICT- Claim this Profile
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English Native or bilingual proficiency
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Spanish Professional working proficiency
Topline Score
Bio
Credentials
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Title IX Certification
NCHERMJan, 2010- Nov, 2024 -
Enrollment Management Professional Certificate
Noel-LevitzJan, 2008- Nov, 2024 -
Institutional Leadership Development Program
Chair AcademyJan, 1999- Nov, 2024
Experience
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MARICOPA COUNTY COMMUNITY COLLEGE DISTRICT
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United States
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1 - 100 Employee
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Associate Vice Chancellor, Student Affairs and Enrollment Management
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Mar 2019 - Present
Provide executive leadership of student affairs and strategic enrollment management programs and services to support the 10 Maricopa Community Colleges serving over 100,000 students annually. Provide system-level leadership, in collaboration with Student Affairs Vice Presidents, to support enterprise-wide Strategic Enrollment Management, Early College Programs, Student Communication, Dual Enrollment, Education Concierge Services, Financial Aid Processing, Financial Aid Answer Center, Maricopa Contact Center, Special Populations and Student Affairs Compliance. Key Contributions: -Led the implementation of the insourcing and centralization of the Financial Aid and Enrollment Contact Center resulting in a better student experience for students attending any of the 10 Maricopa Community Colleges and increased organizational efficiency. -Spearheaded and collaborated on the development of a successful proposal to the Arizona Legislature to support state-level funding for low-income high school students to support early college opportunities through dual enrollment. -Analyze and make recommendations for strategic enrollment management strategies to positively impact total enrollment for the Maricopa Community College District resulting in enrollment stabilization post-pandemic. -Partner with faculty, staff and leadership enterprise-wide to develop and implement programs and services that support student access and success. Show less
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Chandler/Gilbert Community College
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United States
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Higher Education
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200 - 300 Employee
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Interim Vice President of Student Affairs (1/2018 – Present)
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2018 - Mar 2019
Innovate and implement process improvements to the student academic experience in alignment with organizational principles and values. Ensure colaborative and effectiver oversight of the student affairs programs and services with an emphasis on change management, organizational restructuring and re-design for organization during a time of change and leadership transition. Provide proactive, visionary and solutions-focused leadership for a team of student affairs professionals including 7 direct reports and 75 indirect reports at a large, growing college that serves over 14,500 students annually. Areas of oversight include, Dean of Enrollment Services, Admission and Records, Financial Aid, Advisement and Career Services, Recruitment and New Student Orientation, International Education, Veterans Services, Testing and Assessment, Intercollegiate Athletics, Disability Services and Resources, Dual Enrollment, Student Life and Leadership, and Service Learning and Multi-Cultural Co-Curricular programming. Provide division leadership to nearly 70 student affairs leaders and professionals to ensure efficient and compliant college operations involving all components of student services to give the college a competitive edge and enriching student experience. Colaborate with Faculty and Staff to launch a Suicide Prevention Awareness campaign campus-wide to address the mental health needs of the student population, resulting in enhanced awareness, the implementation of prevention strategies, and improved health of students. Show less
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Maricopa Community Colleges
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United States
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Higher Education
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700 & Above Employee
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Associate Vice Chancellor of Strategy and Compliance (10/2014 -12/2017)
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2014 - 2017
Recruited to position based on outstanding performance throughout career history and subject matter expertise in academic advisement, financial aid, higher education compliance and strategic enrollment management. Steered strategy and compliance initiatives in the Academic and Student Affairs division including Maricopa Financial Aid Verification Center, Financial Aid Answer Center, Student Loan Support Services, Identity Theft Investigation Unit and the Maricopa Compliance Program. Spearheaded the design, development and deployment of system-wide compliance program including the recruitment, training and oversight of three team members administering a collaborative and effective compliance structure to support 10 community colleges, two skill centers and the district office. Employed efficient project management and change management methodologies while executing 40 compliance projects within only 36 months with the skilled utilization of collaborative and cross-functional teamwork. Led the improvement of service level agreements for financial aid verification and the financial aid answer center. Rolled out a comprehensive approach to diminishing cohort default rates and to improving financial literacy of student populations from challenged socio-economic backgrounds. Show less
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Rio Salado College
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United States
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Higher Education
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700 & Above Employee
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Vice President of Student Affairs and Advancement (2/2010 – 10/2014)
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1997 - 2014
Provided leadership for 150+ student affairs and marketing professionals, performed direct oversight of a $8M budget (operational and capitol) and advanced the college’s tactical goals, vision and initiatives in collaboration with college leadership.Ensured seamless and efficient operations and provided leadership and management of Financial Aid, Admissions, Records, Registration, Advisement, Student Life and PTK, Testing and Assessment, Disability Services, Recruitment, International Education, Veterans Services, Outreach Center, ACE Puente, Hoop of Learning, Marketing, Advertising, Public Relations and Social Media, Graphic Design, Conduct, Compliance and Adjudication, Commencement, New Student Orientation and Website Development.Served as a tri-chair on the College’s High Learning Commission Steering Team for Criterion III (effective teaching and learning) and contributed to the college’s successful 2012 self-study report and site visit which culminated in a successful 10 year reaffirmation of accreditation. Participated in the Higher Learning Commission (HLC) assessment academy collaborating with faculty and academic affairs leadership to develop a college wide program review process and served in a leadership role on the college’s program review team. Collaborated on the design and implementation of the Next Generation Learning Challenges Wave IIIB Gates funded grant initiative to increase degree completion to 50% for 5000 students in 5 years at a cost of less than $5000 per students. The three initiatives under the leadership of student affairs include a completion portal, proactive, case management academic advisement and a peer mentor student success helpdesk. Show less
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Dean of Enrollment Management (5/2008 – 2/2010)
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1997 - 2014
Headed student affairs operations including Admissions and Records, Disability Resources and Services, Academic Advisement and Recruitment, Pioneered the development and deployment of the college’s Strategic Enrollment Management Plan.Evaluted and monitored student support programs and services to meet operational program outomes and co-curricular learning outcomes. Provided oversight for the developmen of the (ACE) Puente program designed to serve tradtioanally underserved, at-risk high school students online resulting in 97% of the ACE Puente students graduating from high school early or on-time with an average of 16 college credits. Spearheaded the development and launch of the college’s first-ever virtual student union and orientation entitled the RioLounge, resulting in a 10% decrease of initial attrition rates as well as a 4% boost in student retention. Show less
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Associate Dean, Student Services (1/2005 – 5/2008)
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1997 - 2014
Introduced process and quality improvements while providing leadership and oversight for the student affairs division including Admissions and Records, Disability Resources and Services, Academic and Military Advisement, Outreach and Recruitment.Fortified the efficacy and efficiency of enrollment management by partnering with the Chief Information Officer to implement a college Customer Relationship Management System (CRM).Fulfilled the needs of a diversified student population by working with the faculty and college leadership to expand the flexibility of the academic calendar for online course and programs from 26 to 48 start dates. Show less
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Director of Student Services (8/2002 – 1/2005)
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1997 - 2014
Took leadership initiative to manifest a one-stop student enrollment services area to accommodate the growth of an emerging online college serving a unique demographic including incarcerated students, active duty military students, online adult learners and dual enrollment.Re-engineered the Student Affairs Division to enhance online student services and resources in order to provide online engagement opportunities to students to support co-curricular learning opportunities and to increase student success. Show less
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Coordinator of Academic Advisement (9/1999 – 7/2002)
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1997 - 2014
Managed, mentored, coached and trained a 10-member academic advisor team and personnel providing tutoring, case management academic advisement and transfer services.Initiated the design/development and implemented and trained end-users on a leading-edge online academic advisement tracking tool to enhance the efficiency and effectiveness of the advisement team to benefit student success rates.
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Lead Advisor (1998-1999)
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1997 - 2014
Assisted the Associated Dean of Students with the advisement office byassisting with the scheduling of advisors and the coordination of work flow fora ten member academic advisement team. Developed and delivered trainingto the academic advisors and acted as a liaison with faculty and programdirectors. Created and led the design, development and implementationof an online academic advisement tracking tool to increase efficiency andeffectiveness of the advisement team, improve the student experience andto contribute to student success. The advisement tool (formerly ESF) nowRioCompass is one of several tools being considered as an option for usethroughout the Maricopa Community College district.Served as liaison for the District Curriculum Committee (DCC) and ProgramCoordinators on behalf of the Academic Advisement Team.Led the implementation for the first, entirely online, academic advisementtracking tool with access for faculty, advisors and students.Participated on a state-wide task force in the development and launch of atransfer website and course equivalency guide Show less
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Bilingual Academic Advisor (1997-1998)
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1997 - 2014
Provided evaluation of prior learning credits, transcript evaluations, academicand career advisement and retention services to new and continuing,traditional and non-traditional student populations. . Assisted Spanishspeakingstudents pursuing credit and non-credit courses and programs witheducational planning and retention services.
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Education
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Capella University
Doctor of Philosophy (Ph.D.), Leadership for Higher Education -
Capella University
Post-Master Certificate, Enrollment Management -
Northern Arizona University
Master of Arts - MA, Higher Education Leadership -
Northern Arizona University
Bachelor of Arts (B.A.), Spanish Language
Community
