Experience

BPG Consultants

• United Kingdom
• Utilities
• 1 - 100 Employee

• Operations Manager

  • May 2020 - Present

  Setting goals and objectives to shape the digital and operational roadmap promoting company growth. Overseeing daily activities of the department and managing workloads to meet KPIS & SLAs. Ensure customer requirements are understood and met. Lead Business Change to execute plans designed to meet company goals by changing policies and processes whilst maximising on opportunities available within existing systems. Exploring new technologies to drive positive change to achieve a better user and customer experience. Works closely with other departments to promote efficiency and effective communication. Responsible for setting up a customer service centre including procurement and implementation of new technologies, recruitment and training.



UK Utility LTD

• United Kingdom
• Utilities
• 1 - 100 Employee

• Sales Manager

  • Mar 2019 - May 2020

  Managing organizational sales by developing a business plan that covers sales, revenue and expense controls.Meeting planned sales goals.Setting individual sales targets with the sales team.Tracking sales goals and reporting results as necessary.Overseeing the activities and performance of the sales team.Coordinating with marketing on lead generation.The ongoing training of your salespeople.Developing your sales team through motivation, counseling and product knowledge education.Promoting the organization and products.Understand our ideal customers and how they relate to our products.

• Energy Consultant

  • Aug 2018 - Mar 2019

  Building a book of clients through existing networks and/or cold calling, building strong relationships;On a monthly basis meet/exceed revenue and new account targets through dealing these clients, offering appropriate products and developing strategies to suit clients’ needs;Intelligently discuss the financial markets and the factors that move them in an articulate manner;Manage the relationship with the clients and provide excellent customer service;Perform on-going portfolio analysis on existing clients;Work together with other departments to ensure compliance and operational procedures run smoothly.



PWS Group

• United Arab Emirates
• Investment Management
• 1 - 100 Employee

• Researcher

  • Apr 2016 - Aug 2018

  PWS specialize in helping expatriates globally by providing highly personalized, bespoke and independent financial planning. Ours advisers all have a vast wealth of experience and knowledge to assist the expat community with regards to: *Offshore Tax efficient savings. *Education Fee Planning *Retirement Provision *Qualifying Recognised Overseas Pension Schemes *Self Invested Personal Pension Schemes *Lump Sum Investment *Asset and Portfolio Management *Tax and Trust Planning *Private Banking Facilities I specialised in Client Sourcing, working with clients to help them make the right decisions with their accounts and explain the financial services on offer to them, Setting up meetings with new clients. Researching the latest products and regulations.



Amazon

• United States
• Software Development
• 700 & Above Employee

• Technical Support Specialist

  • Jan 2016 - Dec 2016

  TOC (Transportation Operation Center) is the central command and control center for Transportation Execution across the Amazon Supply Chain network supporting multiple geographies like NA, UK, India and EU. It ensures hassle free, timely pick-up and delivery of freight from vendors to Amazon fulfillment centers (FC), Communicate with stakeholders (over phone or email) with a problem solving attitude. Understand the issue and make best use of the available resources to resolve the issue. Able to systematically escalate problems or variance in the information to the relevant owners and teams and follow through on the resolutions to ensure they are delivered. Ensure to surpass all performance and quality goals Demonstrate ownership to resolve challenging customer issues, escalating when necessary Excellent communication, both verbal and written as one will be required to communicate with the Customers, Customer Service Associates, Delivery Station Managers, Delivery Associates in real time. Develop and/or understand performance metrics to assist with driving business results. Providing real-time customer experience by working in 24*7 operating environment.



Ovenfresh

• India
• Food and Beverage Services
• 1 - 100 Employee

• Administrative Manager

  • Sep 2007 - Aug 2014