Kishan Shivathaya

Business Analyst at Euro Asia Transload Inc.
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Contact Information
us****@****om
(386) 825-5501
Location
New Westminster, British Columbia, Canada, CA

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Arulvasan Thillainayagam

Kishan has a very good business sense and can comprehend things with clarity of thought. He is committed, thorough and takes full ownership of the things he has been assigned to. Though I was associated with him for a very short time, It was good knowing Kishan :) He will for sure excel in the roles he takes up in the future. All the very best, Kishan.

Sourabh Singh

Kishan really made my initial days with Amazon very easy, His understanding and calm nature helped me get through my tasks. His constant guidance and the way he makes you feel welcome in a group is a great quality he posses . All I can say to conclude is Kishan is a Top Grade mentor

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Credentials

  • PMI Professional in Business Analysis (PMI-PBA)
    PMVISION
    Oct, 2023
    - Nov, 2024
  • SQL Bootcamp 2021
    Udemy
    Jun, 2021
    - Nov, 2024
  • Six Sigma: Green Belt
    LinkedIn
    May, 2020
    - Nov, 2024
  • Operational Excellence Foundations
    LinkedIn
    Jan, 2020
    - Nov, 2024
  • Six Sigma Foundations
    LinkedIn
    Jan, 2020
    - Nov, 2024

Experience

  • Euro Asia Transload Inc.
    • Canada
    • Warehousing and Storage
    • 1 - 100 Employee
    • Business Analyst
      • Mar 2023 - Present

      KTL Transport, an affiliate of Euroasia Inc. with 150+ trucks, is currently engaged in a software and process enhancement project. As a Business Analyst, I'm responsible for policy establishment, software onboarding, and implementation oversight. 1. Developed and implemented a KPI scorecard for the fleet of 150+ using Excel, Power BI DAX, and Power Automate for bi-weekly triggers. 2. Managed the Business intelligence dashboard of operations management, customer scorecard, revenue… Show more KTL Transport, an affiliate of Euroasia Inc. with 150+ trucks, is currently engaged in a software and process enhancement project. As a Business Analyst, I'm responsible for policy establishment, software onboarding, and implementation oversight. 1. Developed and implemented a KPI scorecard for the fleet of 150+ using Excel, Power BI DAX, and Power Automate for bi-weekly triggers. 2. Managed the Business intelligence dashboard of operations management, customer scorecard, revenue analysis, and invoicing cycle. 3. Created detailed process maps and workflow diagrams to visualize and improve business processes. 4. Developed relationships with stakeholders to understand their needs and translate them into process improvement. 5. Prepare clear and comprehensive documentation, such as business requirement documents (BRDs), functional requirement documents (FRDs), process documents, and user stories. Show less KTL Transport, an affiliate of Euroasia Inc. with 150+ trucks, is currently engaged in a software and process enhancement project. As a Business Analyst, I'm responsible for policy establishment, software onboarding, and implementation oversight. 1. Developed and implemented a KPI scorecard for the fleet of 150+ using Excel, Power BI DAX, and Power Automate for bi-weekly triggers. 2. Managed the Business intelligence dashboard of operations management, customer scorecard, revenue… Show more KTL Transport, an affiliate of Euroasia Inc. with 150+ trucks, is currently engaged in a software and process enhancement project. As a Business Analyst, I'm responsible for policy establishment, software onboarding, and implementation oversight. 1. Developed and implemented a KPI scorecard for the fleet of 150+ using Excel, Power BI DAX, and Power Automate for bi-weekly triggers. 2. Managed the Business intelligence dashboard of operations management, customer scorecard, revenue analysis, and invoicing cycle. 3. Created detailed process maps and workflow diagrams to visualize and improve business processes. 4. Developed relationships with stakeholders to understand their needs and translate them into process improvement. 5. Prepare clear and comprehensive documentation, such as business requirement documents (BRDs), functional requirement documents (FRDs), process documents, and user stories. Show less

  • Dufry Group
    • Switzerland
    • Retail
    • 700 & Above Employee
    • Sales Consultant
      • Jun 2022 - Mar 2023

      Assist with sales management and sales operations in the Vancouver Duty-free store through effective cross-selling, upselling, and direct sales strategies. Assist with sales management and sales operations in the Vancouver Duty-free store through effective cross-selling, upselling, and direct sales strategies.

  • Swiggy
    • Software Development
    • 700 & Above Employee
    • Product Support Manager
      • Aug 2021 - Jan 2022

      Swiggy is an Indian online food ordering and delivery platform. They operate in more than 500 Indian cities. The goal of the Product-Ops team at Swiggy (Food delivery application) is to ensure that the products are used effectively and fully by the end-users (consumers, restaurant partners, and delivery partners). 1. Bridged operations, product, and engineering teams, configuring end-user mobile apps. 2. Collaborated with Product managers, offering weekly user behavior trend analysis… Show more Swiggy is an Indian online food ordering and delivery platform. They operate in more than 500 Indian cities. The goal of the Product-Ops team at Swiggy (Food delivery application) is to ensure that the products are used effectively and fully by the end-users (consumers, restaurant partners, and delivery partners). 1. Bridged operations, product, and engineering teams, configuring end-user mobile apps. 2. Collaborated with Product managers, offering weekly user behavior trend analysis with BI dashboards. 3. Developed UML diagrams to illustrate new product process flows, effectively communicating intricate details to stakeholders and fostering engagement. 4. As part of the backend Product operations team, I was responsible for the implementation of two core projects: Implementing a time slot booking feature for the Delivery executive and enabling a company-wide BI dashboard that consolidates and analyzes stakeholder feedback. Show less Swiggy is an Indian online food ordering and delivery platform. They operate in more than 500 Indian cities. The goal of the Product-Ops team at Swiggy (Food delivery application) is to ensure that the products are used effectively and fully by the end-users (consumers, restaurant partners, and delivery partners). 1. Bridged operations, product, and engineering teams, configuring end-user mobile apps. 2. Collaborated with Product managers, offering weekly user behavior trend analysis… Show more Swiggy is an Indian online food ordering and delivery platform. They operate in more than 500 Indian cities. The goal of the Product-Ops team at Swiggy (Food delivery application) is to ensure that the products are used effectively and fully by the end-users (consumers, restaurant partners, and delivery partners). 1. Bridged operations, product, and engineering teams, configuring end-user mobile apps. 2. Collaborated with Product managers, offering weekly user behavior trend analysis with BI dashboards. 3. Developed UML diagrams to illustrate new product process flows, effectively communicating intricate details to stakeholders and fostering engagement. 4. As part of the backend Product operations team, I was responsible for the implementation of two core projects: Implementing a time slot booking feature for the Delivery executive and enabling a company-wide BI dashboard that consolidates and analyzes stakeholder feedback. Show less

  • Amazon
    • United States
    • Software Development
    • 700 & Above Employee
    • Senior Product Compliance Analyst
      • Apr 2019 - Aug 2021

      A Compliance operations management team at Amazon oversees marketplace sellers' account management to ensure good client experiences. The process involved onboarding, activation, and customer retention. 1. Developed strong relationships with varied customers to understand their needs and translate them into business opportunities. 2. Document and maintain requirements repositories and artifacts (e.g. Requirements Management Plan, Functional specifications, Business Process flow… Show more A Compliance operations management team at Amazon oversees marketplace sellers' account management to ensure good client experiences. The process involved onboarding, activation, and customer retention. 1. Developed strong relationships with varied customers to understand their needs and translate them into business opportunities. 2. Document and maintain requirements repositories and artifacts (e.g. Requirements Management Plan, Functional specifications, Business Process flow, Mockups). 3. Oversaw the implementation of the new SaaS platform for marketplace sellers, which was delivered ahead of schedule Show less A Compliance operations management team at Amazon oversees marketplace sellers' account management to ensure good client experiences. The process involved onboarding, activation, and customer retention. 1. Developed strong relationships with varied customers to understand their needs and translate them into business opportunities. 2. Document and maintain requirements repositories and artifacts (e.g. Requirements Management Plan, Functional specifications, Business Process flow… Show more A Compliance operations management team at Amazon oversees marketplace sellers' account management to ensure good client experiences. The process involved onboarding, activation, and customer retention. 1. Developed strong relationships with varied customers to understand their needs and translate them into business opportunities. 2. Document and maintain requirements repositories and artifacts (e.g. Requirements Management Plan, Functional specifications, Business Process flow, Mockups). 3. Oversaw the implementation of the new SaaS platform for marketplace sellers, which was delivered ahead of schedule Show less

  • Cerner Corporation
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Senior Analyst
      • Jun 2017 - Mar 2019

      A Cerner analyst team provided business-to-business product support to US healthcare providers as they onboarded CPM (Cerner Practice Management) tools that seamlessly integrated all their patient information into one system. 1. Developed and documented Standard Operating Procedures (SOPs) to guide the onboarding process for CPM tools, ensuring consistency, compliance, and best practices in operations. 2. Participate in Agile practices, including sprint planning, backlog grooming, and… Show more A Cerner analyst team provided business-to-business product support to US healthcare providers as they onboarded CPM (Cerner Practice Management) tools that seamlessly integrated all their patient information into one system. 1. Developed and documented Standard Operating Procedures (SOPs) to guide the onboarding process for CPM tools, ensuring consistency, compliance, and best practices in operations. 2. Participate in Agile practices, including sprint planning, backlog grooming, and daily stand-ups using tools such as Atlassian's JIRA, Scrum boards (Kanban boards) Show less A Cerner analyst team provided business-to-business product support to US healthcare providers as they onboarded CPM (Cerner Practice Management) tools that seamlessly integrated all their patient information into one system. 1. Developed and documented Standard Operating Procedures (SOPs) to guide the onboarding process for CPM tools, ensuring consistency, compliance, and best practices in operations. 2. Participate in Agile practices, including sprint planning, backlog grooming, and… Show more A Cerner analyst team provided business-to-business product support to US healthcare providers as they onboarded CPM (Cerner Practice Management) tools that seamlessly integrated all their patient information into one system. 1. Developed and documented Standard Operating Procedures (SOPs) to guide the onboarding process for CPM tools, ensuring consistency, compliance, and best practices in operations. 2. Participate in Agile practices, including sprint planning, backlog grooming, and daily stand-ups using tools such as Atlassian's JIRA, Scrum boards (Kanban boards) Show less

  • ACN Healthcare RCM Services Pvt Ltd
    • India
    • Outsourcing and Offshoring Consulting
    • 100 - 200 Employee
    • Management Information System Analyst
      • Aug 2016 - May 2017

      1. Analyzed data for US hospitals on insurance payments and denials, identified trends, and reported findings to the manager through MIS reporting. 2. Demonstrated advanced Excel skills, including Vlookup, Countif, Pivot tables, VBA, Macros, and more, to efficiently and effectively manage data. 3. Successfully transitioned several projects to other Indian offices located in Vizag and Hyderabad, ensuring seamless continuity and completion of tasks. 1. Analyzed data for US hospitals on insurance payments and denials, identified trends, and reported findings to the manager through MIS reporting. 2. Demonstrated advanced Excel skills, including Vlookup, Countif, Pivot tables, VBA, Macros, and more, to efficiently and effectively manage data. 3. Successfully transitioned several projects to other Indian offices located in Vizag and Hyderabad, ensuring seamless continuity and completion of tasks.

Education

  • Langara College
    Postgraduate Degree, Marketing/Marketing Management
    2022 - 2023
  • Mysore University, Mysore
    Bachelor of Commerce - BCom, Business/Commerce, General
    2013 - 2016

Community

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