Experience

Shireen Gulf Hospitality Management LLC

• United Arab Emirates
• Hospitality
• 1 - 100 Employee

• Front Office Manager

  • Jul 2021 - Present



Omega Hotel

• United Arab Emirates
• Hospitality
• 1 - 100 Employee

• Front Office Manager

  • Jan 2021 - Jul 2021



Fortune Grand Hotel

• Deira Dubai

• Front Office Manager

  • Apr 2018 - Jan 2021



Xclusive Maples Hotel Apartment

• Assistant Front Office Manager

  • Oct 2015 - Feb 2018

  • Customer Satisfaction (Guest Feedback, Social Media Review). • Financial Performance (Up selling & Room Revenue). • Showing Initiative, Problem Solving, Staff Training, Team Leading. • Manages and motivates the Front Office team in order to provide a high standard of service for customers. • Welcomes guests and fosters customer loyalty through his/her friendly manner. • Develops high quality relationships with guests throughout their stay. • Handles any guest complaints or contentious issues that cannot be settled directly by team members and provides a fast solution. • Oversee and supervises guest arrivals and departures with the front office executive and duty managers. • Provide high level of customer service and maintain a high profile in the day to day front office operations. • Ensure that personalized service is offered to each and every guest. • Ensures that the pricing policy and internal audit procedures are duly applied. • Supervises the management of debtors, group and individual guest invoicing and cash operations. • Monitor all executive floor executives to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure. • Review arrival list for all arrivals and VIPs to check room allocations, amenities, and special requests. • Prepare monthly and daily revenue report and circulate to all HOD's. • Prepare Room revenue and occupancy forecast take action on rate strategies. • Involved in recruitment of new team members for front office. • Integrates and trains employees, providing support for skills development Show less

• Assist Front Office Manager

  • Oct 2015 - Feb 2018