Experience

Larr Sales Inc.

• Canada
• Medical Equipment Manufacturing
• 1 - 100 Employee

• Customer Support Specialist

  • Nov 2017 - Present

  Emphasize total satisfaction and business generation by demonstrating product knowledge as well expertise in Consultative, Need Oriented and Product Oriented Selling Assisting Doctors, Hygienists, Sales Reps, Dental Assistants, Aspiring students with their Inquiries, Questions, Concerns, Complaints in Empathetic Manner to Ensure Timely Delivery of goods Driving Sales by Up-Selling, Cross-selling and Pro-Actively Processing Orders over Phone, Fax, Email and Walk-In’s accurately to reduce discrepancies for returns Fielding an average 50 + calls per day and addressing and resolving issues regarding Payment of Sale, Invoices, Credit Note, Invoices in Dispute, Billing, Quoting, Pricing, Pickup, Delivery, Logistics and Return of Goods Working with Moneris Payment Processing, Spire, Sage Business Vision, Rogers Unison and diligently completing all assigned tasks, working overtime if needed Research and resolve problems for 90% Client Satisfaction and Retention to close maximum orders daily and drive sales with limited degree of supervision Providing Weekly, Monthly, Quarterly and Yearly Sales reports to dental offices to help plan their supplies Maintain and update customer files to ensure full accuracy of stored information and document all work activity in appropriate databases Effectively trained two customer service reps and cross-trained with other departments Provided add-on administrative support to Office staff, promoting excellence in office operations Recognized for superior performance and received recognition and appraisal year over year till date for Meeting established goals as set by Management Competent in Windows based setting, proficient in keyboarding, internet, and automated systems usage Excellent at communicating orally and in writing to serve customers promptly and knowledgeably Show less



Simpact

• Newmarket

• Administration and HR Assistant

  • Sep 2017 - Oct 2017

  Managed Reception and Assisted Manager with SIMPACT Orientation Process Facilitated on-boarding sessions by making Room Arrangements, Notifying participants and preparing required Informational Materials and Tests Supported Manager in Records Management and categorized them for retrieval and review Prepared Forms, Charts, Reports and Maintained Call logs for monthly reporting Performed clerical and admin duties (Filing, Faxing, Scanning, Data Entry, Scheduling appointments and Meetings and taking Minutes of Meeting) Provided support to build productive relationships with Sr. Management, Department heads and Employees Show less



J.P. Morgan

• United States
• Financial Services
• 700 & Above Employee

• Consultant HR

  • May 2010 - Jul 2011

  • Assess applicants relevant knowledge ,skills ,soft skills, experience and attitude to close positions across all business lines through proven recruitment channels • Maintained full cycle recruitment including preparing and posting job advertisements, conducting phone and in-person interviews and accountable for selection, reference check, salary verification, negotiation and issuing letter of intent to the selected candidates using TALEO software • Accomplished targets and performance metrics by conducting more than 200 interviews a month and working around 20-30 current and pro-active positions in Corporate Finance • Sustained talent pipeline to optimize low cost hiring and drive down average cost/hire by 40% and average day to fill position by 35% • Liaison with Hiring Managers, HR Business Partners and Senior Lines of Business to enhance candidate screening • Trained and coached new and junior recruitment specialists to improve quality of hires • Partnered with colleges and assisted team in campus recruitment, project placements, internships and final placements • Managed and processed the recruitment cost, invoices, billing and payouts with external agencies • Organized in preparing weekly dashboards, reporting data, recruitment matrices accurately • High impact Communicator effectively presenting and conveying information with clients, team-members and top tier executives Show less



Dun & Bradstreet

• United States
• Information Services
• 700 & Above Employee

• Assistant HR

  • Jul 2008 - Jan 2010

  • Shaped Back-Office Operations Division for Sales and Marketing and Risk Management Solutions • Responsible for recruitment targets and timelines for both planned and unplanned requests for pan India operations • Built talent pipeline for the business by engaging in web based sourcing, internal and external networking, internet postings, job fairs, walk-ins and employee referral programs • Adhered to periodically reporting and monitoring vendor performance to effectively improve candidate conversion ratios & overall quality of vendor service to the business • Responsible for managing the in-house Library facilities, resources, equipment and provide information to patrons • Organize search and deliver collections of books, periodicals publications, documents, audiovisual aids, and other reference materials for convenient access Show less



Labnics Equipment Pvt Ltd

• Mumbai Area, India

• Senior Executive Human Resources

  • May 2008 - Jul 2008

  • Owned Full cycle recruitment sourcing, screening, assessments, interviews, negotiations and offer • Provided orientations for new employees by sharing onboarding packages and explaining company policies and procedures • Maintained records of personnel-related data (payroll, personal information, leaves, turnover rates etc.) in both paper and the database and ensured all employment requirements are met • Provided clerical administrative and HR support for day to day operations and Senior Management • Scanned and filed forms, reports, receipts and prepared reports and presentations for internal communication Show less



Connexions

• Mumbai Area, India

• Trainee Consultant

  • Aug 2007 - May 2008

  • Drove the hiring for Support Staff Vertical Division for the Placement company • Interfaced with clients requiring staffing services to determine number of hires, salary, positions, and job descriptions • Headhunted for a wide variety of roles in multiple cross-functional disciplines, including high volume and mass recruitment for Call Centre • Executed comprehensive search strategies to recruit and fill vacant positions within first 2 weeks • Drove the hiring for Support Staff Vertical Division for the Placement company • Interfaced with clients requiring staffing services to determine number of hires, salary, positions, and job descriptions • Headhunted for a wide variety of roles in multiple cross-functional disciplines, including high volume and mass recruitment for Call Centre • Executed comprehensive search strategies to recruit and fill vacant positions within first 2 weeks



Sitel India

• Mumbai Area, India

• Customer Support Professional - Dell

  • May 2004 - Aug 2005

  Earned recognition and reward for 3 Quarter. Achieved customer satisfaction within 02 months Provided technical support to DELL customers for product or policy issues and logged up to date calls into the Technical Support Database Built customer loyalty by placing follow-up calls for customers and adhered high level of customer service. Represented the Company in a courteous, professional manner to provide the best customer service and support Consistently achieved call quality score goals to meet client and customer satisfaction goals by managing quality communication, customer support Cross-trained and provided back-up for other customer support representatives and machine room assistants when needed. Show less