Business Development Executive

• Jul 2018 - Present

Implementation Manager

• May 2020 - Mar 2022

DMG Delta are currently working on implementing a new service management software to further improve all aspects of the business from the office to the mobile engineers. We hope to improve on our efficiency and effective processes to help automate certain tasks or functions thus improving the services we provide our customers. Watch this space!

Energy Manager

• Jun 2022 - Present

Temporarily working within Data Energy as a Trainee Energy Manager to assist with maternity leave and also to expand on my knowledge and experience within the Trinergy Group. Temporarily working within Data Energy as a Trainee Energy Manager to assist with maternity leave and also to expand on my knowledge and experience within the Trinergy Group.

Claims Assistant

• Jan 2018 - Jul 2018

Helpdesk Supervisor

• Jul 2017 - Jan 2018

Whilst supervising the helpdesk and colleagues working within the department, I am also in training to become a Contracts Manager and moving away from the day to day operation of the helpdesk. I will be meeting new clients to discuss their requirements/expectations and what services our company can provide, building a relationship from the start. Assessing existing client contracts ensuring the services undertaken are of a high quality and provide details on any areas that are not being considered under current agreements, retaining the relationships already built over months/years of service. Whilst in transition I still have a key role overseeing the day to day operation of a very busy helpdesk providing building maintenance services to new and existing clients. Working with other helpdesk staff providing support, guidance and assistance as required. Taking responsibility for ensuring all service delivery objectives are met. Authorise and manage holiday and absence requests, taking in account demand. Remain responsible for monitoring and achieving excellence in the following key areas, analysing, interpreting and addressing issues as they arise:o Response timeso Planned maintenance completion within set timescaleso Absence and attendanceo Fix it First timeo Rogue jobs and callbacks (and escalation thereof)o Works in Progress and wastageo Engineer consistency and ‘right engineer first time’Continually look to develop the role and the department, seeking continuous improvement in all areas.

Lead Coordinator

• May 2014 - Jul 2017

Key role overseeing the day to day operation of a very busy helpdesk providing building maintenance services to new and existing clients. Working with other helpdesk staff providing support, guidance and assistance as required. Taking responsibility for ensuring all service delivery objectives are met. Authorise and manage holiday and absence requests, taking in account demand. Remain responsible for monitoring and achieving excellence in the following key areas, analysing, interpreting and addressing issues as they arise:o Response timeso Planned maintenance completion within set timescaleso Absence and attendanceo Fix it First timeo Rogue jobs and callbacks (and escalation thereof)o Works in Progress and wastageo Engineer consistency and ‘right engineer first time’Continually look to develop the role and the department, seeking continuous improvement in all areas

Systems & Database Manager

• Apr 2013 - May 2014

Monitoring and developing our new software

Helpdesk Coordinator

• Jul 2003 - Apr 2013

Started as a temp and worked my way through most of the departments, from inputting data to organising vehicles, mobiles and uniform for engineers. Typing letters to co-ordination of the engineers. Now fully integrated into the Operations Help Desk dealing with clients, engineers and contractors on a daily basis.

General Assistant

• Apr 2001 - Jul 2003

Started during school for extra money. Originally worked in the store in Wellingborough, Northants, then started working with the Saffron Walden branch when i moved to Essex in 2002. Started during school for extra money. Originally worked in the store in Wellingborough, Northants, then started working with the Saffron Walden branch when i moved to Essex in 2002.