Experience

Voluntary Action Orkney
• United Kingdom
• Non-profit Organizations
• 1 - 100 Employee
• Youth Development Worker

  • May 2020 - Present


itison

• United Kingdom
• Advertising Services
• 1 - 100 Employee

• Account Manager

  • Nov 2015 - Mar 2020

  Account Manager Account Manager



Cameron House, Loch Lomond, Scotland

• United Kingdom
• Hospitality
• 100 - 200 Employee

• Event Planner

  • Sep 2011 - Mar 2015

  While working as an Event Planner at the luxury 5* resort of Cameron House, I have organised conferences, private functions and accommodation for corporate and private groups of up to 250 guests. It was a privilege to work at a resort of world renown in such an amazing setting by Loch Lomond. I learned a lot during my time there and took pride in providing the best possible service to all of my clients. Pre-Sales Duties: • handling initial enquiries for private, group and corporate event bookings, including weddings • preparing and sending proposals detailing availability, costs, activities and menus • chasing event enquiries to maximise sales conversions Customer Relations: • dealing with groups ranging from 2 up to 250 delegates • meeting and greeting clients • developing and maintaining a trusted rapport with clients • conducting property site inspections • hosting pre-event meetings with clients in the days running up to the event • liaising with clients to obtain all necessary information regarding their event Sales & Contracts: • booking function space, bedroom allocation, activities, entertainment and dining as required • preparing and sending final contracts and invoices to private and corporate clients • taking payments for and processing of deposits via payment systems • inputting rooming lists, adjusting rates and adding any special needs to individual reservations • preparing function sheets with running details for events from arrival time to departure • printing reports for current and prospective business Systems Used: • Dephi MPE • Opera Reservations • Apollo and Reward Rate Systems • Moposa Wedding Booking System Show less



Glengoyne Distillery

• United Kingdom
• Wine & Spirits
• 1 - 100 Employee

• Brand Heritage Ambassador

  • Apr 2009 - Aug 2011

  Working as a brand heritage ambassador at Glengoyne Distillery gave me a great grounding in the core skills needed for a career in events. From hosting private events to providing tours of the distillery, the time I spent at Glengoyne was a thoroughly enjoyable experience. It was also a privilege to sell such a great Scottish brand. Key responsibilities included: • being part of the hosting team for both external and internal specialist functions, catering for up to 250 guests • organising a variety of private events for up to 40 guests • attending external marketing events to advertise the products of Glengoyne • coordinating a variety of tours for visitors to the distillery including detailed tasting and blending sessions • delivering presentations to groups of up to 60 people explaining the process of whisky making • assisting with customer sales when required Training: • software management programmes for bookings and payments for private events and daily tours Qualification Attained: Fire Safety Awareness (Issued by Stewart First Aid Training Ltd) Show less



NCL

• Business Consulting and Services
• 300 - 400 Employee

• Youth Councillor

  • May 2006 - Sep 2008

  Acting Supervisor for Children’s Club • Developed a new rota system which resulted in more productive teamwork • Encouraged more effective liaison between departments to strengthen relationships thereby improving the services offered by the club Youth Counsellor • Implemented well-organised schedules of activities for children’s clubs, which resulted in increased levels of client satisfaction with the club facilities • Involved in cooperative work within a team which ensured the smooth running of the children’s programs • Established excellent relationships across a wide age range resulting in positive feedback from club members • Organised and delivered presentations to audiences of approximately 300 persons to advertise the children’s clubs • Responsible for managing question and answer sessions at publicity events. Consequently there was an increase in registration numbers for the clubs. • Collaborated with my team in evaluation process to review events and form plans to improve performance Qualifications Attained : Bahamas Maritime Authority Basic Safety Training : - Personal Survival Techniques - Fire Prevention and Fire fighting - Elementary First Aid - Personal Safety and Social Responsibilities Maritime Health and Safety Certificates Show less



The Burnbrae

• United States
• Real Estate
• 1 - 100 Employee

• Bartender/Waitress

  • 2002 - Apr 2006

  • Successfully undertook bar training • Developed good communication skills with customers to create a friendly environment • Extended my knowledge of waitressing skills to improve customer service • Trained new staff in bar service • Planned successful fundraising events involving liaison work with local businesses. Through these events the profile of The Burnbrae was raised. • Successfully undertook bar training • Developed good communication skills with customers to create a friendly environment • Extended my knowledge of waitressing skills to improve customer service • Trained new staff in bar service • Planned successful fundraising events involving liaison work with local businesses. Through these events the profile of The Burnbrae was raised.