Experience

Canberra Airport

• Australia
• Aviation and Aerospace Component Manufacturing
• 1 - 100 Employee

• Governance & Risk Advisor

  • Nov 2022 - Present

• Contracts and Compliance Manager

  • May 2022 - Nov 2022



ActewAGL

• Australia
• Utilities
• 300 - 400 Employee

• Senior Legal Compliance Officer

  • Jan 2017 - May 2022

  The Senior Compliance Officer, as part of the Strategic Safety, Risk and Compliance team, is responsible for implementing ActewAGL’s Compliance Framework across ActewAGL Distribution (Corporate Services) and supporting personnel and business groups across the wider organisation to maintain compliance with legislation and regulations through the Obligation Management module within the ARIA technology system and CMO Compliance. The Senior Compliance Officer monitors changes to the regulatory environment and ensures this information is then provided to the relevant business areas and appropriately applied via internal processes within the framework. The Senior Compliance Officer is the first point of contact for advice on privacy matters within ActewAGL Distribution and co-ordinates associated functions to ensure compliance with Privacy provisions. The Senior Compliance Officer is responsible for implementing and maintaining the ActewAGL Privacy Framework across ActewAGL Distribution (Corporate Services), supporting personnel and business groups across the business, liaising with the Office of the Australian Information Commissioner (OAIC) and is required to, investigate and respond appropriately to any privacy complaints that may be received internally or externally to the business.

• Claims and Investigations Officer

  • Aug 2016 - Jan 2017

  The Claims and Investigations Officer, working within the ActewAGL Legal, Governance and Secretariat division, is a member of a small multi-discipline team with a primary responsibility for co-ordinating the investigation and resolution of public liability claims against ActewAGL.

• Financial Hardship Supervisor

  • Jun 2012 - Aug 2016

  The Hardship Supervisor, reporting to the Commercial Manager, leads the Staying Connected Team to meet business objectives and maintain full compliance with legislation and relevant codes. The Staying Connected Team provides assistance to customers who are facing financial hardship. The Hardship Supervisor is responsible for the ongoing development and motivation of the team, while ensuring that team members treat all customers with the utmost respect while considering often sensitive and difficult circumstances.

• Credit Supervisor

  • Apr 2013 - Sep 2013

  The Credit Supervisor is responsible for leading the Credit Management Team, managing staff performance and development, while administering the collection of overdue electricity, water and sewerage, approved appliances and large contract customer accounts.

• Customer Liaison Supervisor

  • Jun 2009 - Jun 2012

  The Customer Liaison Supervisor maintains the resolve, investigation, reporting, staffing and regulatory requirement associated with all customer complaints relating to ActewAGL Retail and Icon Water operations.



TransACT Communications

• Australia
• Telecommunications
• 1 - 100 Employee

• Customer Liaison Supervisor

  • Feb 2006 - Jun 2010