Experience

Hostelworld Group

• Ireland
• Travel Arrangements
• 200 - 300 Employee

• Account Manager

  • Nov 2021 - Present

  • Successful delivery of KPI’s. • Grow market share in Top Cities across UK/Ireland market. • Daily monitoring of allocation, to ensure levels are maintained to support demand. • On-boarding new property partners, maintaining relationships with existing ones. • Ensure timelines and conversion of property partners are in line with departmental KPI’s. • Hosting of webinars to achieve product adoption and provide understanding of how best to utilise the systems.

• Associate Account Manager

  • Jul 2020 - Nov 2021

  Dublin, County Dublin, Ireland

• Support Agent

  • Oct 2017 - Jul 2020

  • Working with our Top Chain properties to provide excellent b2b service. • Managing queries and building relationships with properties from the UK/Ireland Market. • Handling Inbound calls and emails from properties and responding efficiently. Helping with any issues related to bookings and/or the Hostelworld inbox system that they use to manage bookings. • Ensure all properties are maximising the potential quality of their listing, in turn improving the region's performance… Show more • Working with our Top Chain properties to provide excellent b2b service. • Managing queries and building relationships with properties from the UK/Ireland Market. • Handling Inbound calls and emails from properties and responding efficiently. Helping with any issues related to bookings and/or the Hostelworld inbox system that they use to manage bookings. • Ensure all properties are maximising the potential quality of their listing, in turn improving the region's performance. • Liaise with Channel Managers to guarantee a seamless transition for all partners. • Liaise with the customer service team to assist with customer complaints in a timely manner. • In depth knowledge of Hostelworld Admin, Zendesk, Hostelworld website and other affiliated websites. • Assist properties from UK/Ireland market with their Hostelworld profiles ensuring their content is of the highest quality.

• Customer Service Agent

  • May 2017 - Sep 2017

  Returned to work here after 4 month break. • Manage general queries from customers with bookings. • Deal directly with customers either by phone or email, build and maintain a relationship with customers. •Respond promptly (24-48hr) and courteously to customers- listen attentively and solve problems. In depth knowledge of Hostelworld Admin, Zendesk, Hostelworld website and other affiliated websites. Time Management Skills- Awarded fast-paced Spirit Award



Hostelworld Group

• Ireland
• Travel Arrangements
• 200 - 300 Employee

• Customer Service Agent

  • Feb 2015 - Jan 2017

  Internship for 6 months and then continued as a part-time staff member while finishing studying.



Argos

• United Kingdom
• Retail
• 700 & Above Employee

• sales assistant

  • Nov 2010 - Feb 2015



Amnesia Ibiza 🔺

• Spain
• Entertainment Providers
• 1 - 100 Employee

• sales promoter

  • Jun 2014 - Sep 2014