Experience

Whitsunday Regional Council

• Australia
• Government Administration
• 1 - 100 Employee

• Financial Services Officer

  • Nov 2022 - Present

  Assist in a range of financial tasks including account reconciliations, account balancing, general reportingand data processing, Proactively administer and monitor the financial systems within area of accountability for the Council, Effectively maintain the accounts payable / accounts receivable system and processing, Effectively undertake bank reconciliations and revenue reconciliations as required, Undertake financial projects as directed by the Team Leader Operational Accounting and ManagerFinancial Services, Provide Technical advice and support to management regarding the area of accountability, Undertake the tasks to implement and ensure delivery on the delegated project/program budgets within the department, Investigate and analysis of Council expenditure and revenue as required to ensure accurate recording and reporting, Support the Operational Accounting team with ad hoc financial and administrative tasks, Deal effectively and efficiently with internal and external stakeholders, relating to customer service requests, complaints, general enquiries and transactions, Refer matters that may impact upon the business, Council and employees to the relevant Supervisor or Manager, Relieve at other locations throughout the region as required, and Undertake other relevant duties as directed, consistent with skills, competence and training. Show less

• Customer Service Officer

  • Oct 2021 - Nov 2022

  Efficient management of customer complaints, requests, transactions and general enquiries in aprofessional, positive and proactive manner, Contribute to the achievement of customer services key performance indicators as set out in the Operational Plan and Customer Service Charter, Provide support services to Council Departments as determined by the Manager-Customer Service, Effectively manage customer service requests, complaints, general enquiries, and transactions, Contribute towards the ongoing development of Customer Service standards and strategies to demonstrate continuous improvement and best practice in customer service delivery, Be Council’s principle telephone receptionist and receive and transfer telephone calls in accordance with the agreed service standards, Provide assistance to other members of the Council as necessary and contribute to a multi-skilled environment, Accurately receive and process applications (regulatory, development and cemetery) and initiate a response or refer for action as appropriate, Update and maintain Council information databases, Accurately receive and process monies in accordance with Council’s policies and procedures, Understand and identify problems and opportunities, determine possible solutions, and take action to resolve issues with guidelines, Provide assistance to Finance department to ensure checks and measures are taken relating to debtors, creditors, and petty cash, Maintain and update information relating to toolbox talks and monthly action plans, Provision of professional advice, Customer Service and information to external and internal stakeholders including the general public, state government departments, consultants and industry representatives, Refer matters that may impact upon the business, Council and employees to the relevant Supervisor or Manager, Relieve at other locations throughout the region as required, Undertake other relevant duties as directed, consistent with skills, competence and training. Show less

• Rates Officer

  • Sep 2017 - Oct 2021

  Duties include adding and removing service charges to rate assessments based on information and recategorisations to the assessments, assisting rate payers with entering into payment arrangements for outstanding rates, debt collection for outstanding rates and water, creating and issuing Rate Searches for solicitors upon settlement and assisting with general enquiries.



Ray White

• Australia
• Real Estate
• 700 & Above Employee

• Property Manager - Maintenance

  • Nov 2016 - Aug 2017

  Respond and communicate Tenant reports regarding maintenance required at the rental property with the land lord. Request quotes for work prior to completion and pass them onto the land lord to review before rewarding the work. Coordinate repairs with contractors and tents, ensure correct documentation is provided prior to work being completed, process invoices when received, provided proof of work completed to land lords and if required, coordinate with contractors if they need to re-attend to complete work. Show less



Dysart Daycare

• Dysart

• Administration Manager

  • Sep 2014 - Jul 2016

  Duties included dealing with parents and children daily, taking and altering bookings when required, taking payments for accounts, issuing letters to parents that have outstanding accounts, responsible for weekly payroll, entering payments and timesheets into MYOB, using Microsoft programs daily, taking minutes at staff meetings, arranging events for the centre, shopping for the staff when needed, ordering stationary monthly, ensuring staff training is up-to-date, and carrying out general administration duties. As per my studies, I was also required to assist in the different rooms as a Lead/Educator. Our centre had 3 different rooms, 0-18 months, 18-2.5years and 2.5-5 years. Show less



Sargent Rental and Maintenance

• Australia
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Customer Service Officer

  • Apr 2014 - Sep 2014

  My responsibilities include serving customers face to face and over the phone, ordering tyres for stock and for customers as requested, scheduling tyre repairs, replacements and wheel alignments each day. Raising purchase order numbers and receipting delivery dockets etc. Ringing lease companies (including ORIX, Custom Fleet and Lease Plan) and obtaining order numbers, updating orders and finalising invoices once work is completed, creating quotes for customers and general duties as required. Assisting new and existing customers with the supply and exchange of BOC Gas (including arranging deliveries when required). Show less



Tutt Bryant Group Limited

• Australia
• Construction
• 100 - 200 Employee

• Hire Controller

  • Jul 2013 - Feb 2014

  Dealing with customers face to face, assisting customers with their questions and queries on equipment and invoices, recommending alternative equipment if equipment is unavailable, assisting with breakdowns on equipment, creating hire agreements for account and cash customers, creating invoices for account and cash customers, raising credits when required for customers, organising equipment from other suppliers, arranging transport to and from branch, creating purchase orders for external suppliers, ordering parts for equipment, handling cash and EFTPOS, doing banking daily, checking the mail daily, loading and unloading of equipment from external transport, and opening and closing of building. Show less



Coates

• Australia
• Construction
• 700 & Above Employee

• Major Projects Manager

  • Apr 2012 - May 2013

  I dealt with customers of a higher level, looking after accounts and projects over the value of $200M, providing quotes for customers short term and long term, providing machine specifications to customers, assisting with customer complaints and issues with Coates Hire, assist with claiming costs for equipment lost or damaged on site, liaising with customers on a daily basis to ensure there are no issues with their equipment or the service they are receiving, create weekly on-hire reports for customers, send monthly invoices to customer to ensure there are no issues before the invoice is disputed, create price books and long term hire agreements for customers, help the branch with outstanding purchase orders, assist the branch when they are short staffed, deliver and pick up equipment for customers to ensure customer satisfaction, encourage spend with current customers, look for potential new accounts in the area, regular calls to customers to ensure we are being the first point of call for any hire equipment requirements, and answering customer calls afterhours and on weekends. Show less

• Geographical Account Manager

  • Oct 2011 - Apr 2012

  Dealt with customers of all levels, providing quotes for customers short term and long term, providing machine specifications to customers, assisting with customer complaints and issues with Coates Hire, assist with claiming costs for equipment lost or damaged on site, liaising with customers on a daily basis to ensure there are no issues with their equipment or the service they are receiving, create weekly on-hire reports for customers, send monthly invoices to customer to ensure there are no issues before the invoice is disputed, create price books and long term hire agreements for customers, help the branch with outstanding purchase orders, assist the branch when they are short staffed, deliver and pick up equipment for customers to ensure customer satisfaction, encourage spend with current customers, look for potential new accounts in the area, regular calls to customers to ensure we are being the first point of call for any hire equipment requirements, and answering customer calls afterhours and on weekends. Show less

• Sales Coordinator

  • Feb 2010 - Oct 2011

  Dealing with customers face to face, assisting customers with their questions and queries on equipment and invoices, recommending alternative equipment if equipment is unavailable, assisting with breakdowns on equipment, creating hire agreements for account and cash customers, creating invoices for account and cash customers, raising credits when required for customers, organising equipment from other suppliers, arranging transport to and from branch, maintain BMA invoices during each month, create service jobs to monitor work carried out at BMA sites through out the month, creating monthly invoices at the end of each month for services provided to BMA sites, stock control for parts required to maintain BMA equipment located on site, claiming BMA invoices using SAP and Quadrem, creating purchase orders for external suppliers, ordering parts for equipment, handling cash and EFTPOS, doing banking daily, checking the mail daily, loading and unloading of equipment from external transport, and opening and closing of building. Show less



Ricbuilt

• Moranbah

• Administration/Stock Controller

  • Oct 2009 - Feb 2010

  Duties included answering phones, creating invoices, goods receiving invoices, organising freight for items for customers and workshop supplies, faxing and email customers and suppliers, ordering stock, stock taking of supplies, collecting and posting mail daily, arranging payment for goods ordered, and completing jobs for customers including handling cash and using EFTPOS. Duties included answering phones, creating invoices, goods receiving invoices, organising freight for items for customers and workshop supplies, faxing and email customers and suppliers, ordering stock, stock taking of supplies, collecting and posting mail daily, arranging payment for goods ordered, and completing jobs for customers including handling cash and using EFTPOS.



Entity Solutions

• Moranbah

• Consultant - BMA TAMS Project

  • Mar 2009 - Oct 2009

  Created Excel spreadsheets with information from STAX data base to upload into GSAP for Contractors; creating Excel spreadsheets to create contracting company organisation structures with in BMA and creating positions to link with the organisations; using functions within Excel to cross reference cells and concatenate them together. Using SAP to create contractors in the system, end dating employees and contractors in SAP, updating and maintaining employees details within SAP, entering and maintaining data in the new SureSite system, running reports to ensure all mandatory qualifications are in all systems (GSAP and SureSite); liaising with training officers from other sites regarding training codes and information within GSAP and STAX, conducting STAX training to new and existing training officers on site, creating training documentation for training officers, uploading training documents to web based areas for all to access within the company, creating and updating coal board medicals within GSAP for contractors, booking accommodation, flights and car hire when required. Show less



BMA

• Moranbah

• Administration Assistant - Geological Services

  • Apr 2008 - Mar 2009

  Maintained training records for staff and contractors working on exploration sites; maintained core samples and record keeping of them, creating purchase orders, booking flights, vehicles and accommodation for staff and visitors and credit card reconsiliation. Maintained training records for staff and contractors working on exploration sites; maintained core samples and record keeping of them, creating purchase orders, booking flights, vehicles and accommodation for staff and visitors and credit card reconsiliation.



Komatsu

• Japan
• Machinery Manufacturing
• 700 & Above Employee

• Site Clerk

  • Oct 2005 - Feb 2008

  Created monthly reports which outlined the performance of the fleet of 930E trucks; entered maintenance reports into the system, created purchase orders for stationary and parts required. Created monthly reports which outlined the performance of the fleet of 930E trucks; entered maintenance reports into the system, created purchase orders for stationary and parts required.