Experience

Malmet Australia

• Australia
• Medical Equipment Manufacturing
• 1 - 100 Employee

• Customer Service Officer

  • May 2020 - Present

  Leeton, New South Wales, Australia Key Responsibilities: Liaise with and resolve high volumes of customer queries involving companies, government departments, hospitals and individuals, whilst also assisting them in understanding company procedures and policies. Assessing workflow and KPI time frames to best complete the customer request. Project & Shipment Co-Ordination Contract Negotiations for Government Medical Facilities Service Co-Ordinator Duties - arranging Service Technician calendars to reflect real time… Show more Key Responsibilities: Liaise with and resolve high volumes of customer queries involving companies, government departments, hospitals and individuals, whilst also assisting them in understanding company procedures and policies. Assessing workflow and KPI time frames to best complete the customer request. Project & Shipment Co-Ordination Contract Negotiations for Government Medical Facilities Service Co-Ordinator Duties - arranging Service Technician calendars to reflect real time operations. PA duties to the CEO Operations Answering daily queries received via Calls & Emails. Requirement based solutions for repeat enquiries. Completion of Quotes, Sales Orders & Invoicing Escalations & Complaints. Achievements Being a part of a team that has made updates in the Policy and Procedures. Writing procedural documents for new and seasoned staff. Project Management for the upgrade of Dirty Utility Rooms for: Prince of Wales Hospital, Campbelltown Hospital, Nepean Hospital, Latrobe Hospital, Alfred Health, Royal Hobart Hospital, Wyong Hospital, New Maitland Hospital among others. Show less



Self employed

• Co-Owner The Gregory Way

  • Jul 2019 - Present

  NSW Research, Development and Manufacturing



Swift Metal Australia

• Australia
• Industrial Machinery Manufacturing
• 1 - 100 Employee

• Production & Planning Support

  • Oct 2019 - Mar 2020

  Griffith, NSW Key Responsibilities Purchasing raw materials for the production of metal accessories, pipe supports and repeat operations Liaising with Suppliers to obtain best pricing Arranging Shipments of orders over 1 tonne Operations Answering daily queries received via Calls & Emails. Requirement based solutions for repeat enquiries. Completion of Quotes, Sales Orders & Invoicing Achievements Completion of Project for Sydney Metro Role ended due to COVID-19



OfficeMax New Zealand

• New Zealand
• Retail Office Equipment
• 100 - 200 Employee

• Specialist Helpdesk Team Leader

  • Jan 2015 - Jan 2018

  Highbrook, Auckland Key Responsibilities: Lead and develop a team of 10 staff. This involves recruitment, performance reviews, work delegation and mentoring. Liaise with and resolve high volumes of customer queries involving companies, government departments and individuals, whilst also assisting them in understanding company procedures and policies. Assessing workflow and KPI time frames to best complete the customer request. Salesforce Administration Duties Operations Month to month… Show more Key Responsibilities: Lead and develop a team of 10 staff. This involves recruitment, performance reviews, work delegation and mentoring. Liaise with and resolve high volumes of customer queries involving companies, government departments and individuals, whilst also assisting them in understanding company procedures and policies. Assessing workflow and KPI time frames to best complete the customer request. Salesforce Administration Duties Operations Month to month evaluations of the Helpdesk Team including the monitoring of department performance to maximize KPIs . Answering daily queries received via Calls & Emails. Finding solutions for repeat enquiries. Review of daily workflow program, to streamline how the team deals with enquiries. Escalations & Complaints. Improvements and updates to Salesforce, inclusive of Workflow Rules, Field Updates and Task Creation. Achievements Being a part of a team that has made updates in the Policy and Procedures of the Helpdesks. Writing procedural documents for new and seasoned staff. Co Project Managing the implementation of Salesforce across the Specialist Helpdesk. Drawing up Salesforce Manuals for staff

• Specialist Helpdesk Representative

  • Sep 2012 - Jan 2015

  30 Sir Woolf Fisher Drive, Highbrook, Manukau City, Auckland Overview: Providing a solid and positive customer experience whilst communication with the Specialist Helpdesk. Key Responsibilities: Providing Furniture Solutions for internal and external Customers. Negotiate with suppliers to offer the best pricing and services for our customers needs. Tend to Invoice Variances, Staff Training, Future Mapping, Speadsheets and Telephone Based Customer Relations, whilst Gatekeeping Workflow through our email system.

• Telephone Account Manager

  • Mar 2012 - Sep 2012

  Highbrook, Manakau, Auckland I currently keep regular contact with my portfolio of 543 customers. I am responsible for keeping their pricing sharp and competitive. I make contact with my customers every 6-8 weeks and am available to speak with them when they require my assistance. I am also responsible for sourcing new avenues of business and growing my portfolio. My main role is to make sure that my customers know what is available to them and what their price entitlements are.



BT Local Business

• Telesales Executive

  • May 2011 - Jan 2012

  New Business Role- Resposible for seeking out new business and for retaining existing customers, upselling and finding the best possible telecoms solutions for my customers needs.



William Hill

• United Kingdom
• Gambling Facilities and Casinos
• 700 & Above Employee

• Relief Manager

  • Mar 2007 - Mar 2010

  Horsham Customer Service Security Money Handling Staff Training Rotas for 13 Stores accross the West Sussex Region