Experience

TEAM (Energy Auditing Agency Ltd.)

• United Kingdom
• Utilities
• 1 - 100 Employee

• Bureau Service Delivery Analyst

  • Oct 2016 - Present

  · Providing testing resource for new product developments in a working Bureau environment ensuring all relevant feedback is provided to the internal Solutions department.· Recording reporting activity within Customer Service Delivery Reports monthly, to assist the Team Leader with compiling management information.· Providing budgeting projects and Forecast Reporting with the use of Budget tools.· Assisted software testing when related to Bureau Services Department.· 1st line internal technical support for all bureau issues relating to Electronic Data Interchange (EDI) or Half Hourly Data files within the Sigma Browser Interface.· Provided direction, leadership, and support for assigned teams. Show less

• Bureau Service Admin/Recovery/Technical

  • Dec 2011 - Oct 2016

  Bureau Services Administrator· Confidence with Microsoft Office packages and database experience.· Processed all utility invoices accurately.· Adhering to payment procedures and policies to ensure timely payment.· Coordinated client databases to assist delivering of reports and identifying savings.· Daily processing of customer manual or electronic billing using bespoke/custom software.· Accomplished data entry skills with the ability to solve numerical problems and maintained organisational skills to deliver on critical timescales.· Maintained admirable company Customer Relationship Management.· Demonstrated excellent customer service and team collaboration.Bureau Services Recovery Administrator· Identified and resolved queries in relation to customer’s utility billing, achieving savings related to cost or consumption.· Cost and Debt Analysis Reporting.· Experience with debt collection agencies, debt recovery and high-volume collections.· Reconciliation of all accounts.· Monitoring payment procedures to ensure all are in line with company and supplier policies.· Provided fast and efficient responses to all external and internal enquiries via telephone, email, or other media if required.· Investigated additional queries across all databases with potential of resolving the issue.Bureau Services Technical Administrator· Ensured all processes were adhered to by maintaining data integrity and quality within all customer databases. · Analysed completed reports before producing to client involving the data quality is accurate. · Participation in customer review meetings, providing detailed feedback and tasks to action.· Distributed workload, prioritising and monitoring to ensure adherence to service levels.· Provided training and ongoing support to new and existing Bureau team members. Show less



Boots UK

• United Kingdom
• Retail
• 700 & Above Employee

• Lab Consultant

  • Jan 2002 - Sep 2011

  January 2002 – September 2011 Photo Lab Technician/Consultant, Boots Milton Keynes Sales Assistant · Good customer service skills, being attentive to all customer needs. · Flexibility to maintain different tasks with the ability to follow all procedures correctly. · Provided information and advice about features, quality, and availability of different products to both customers and colleagues. · The ability to work unsupervised with own initiative or within a team. · Stock management requiring daily monitoring, data entry and evaluation. Photographic Sales Consultant · Company and key product knowledge detailing the service and explanation for all features and benefits within terms of sales, warranty policies and events. · Detailed all product demonstrations with both customers and colleagues. · Assisted both colleague and sales representatives with file organisation, product advertising and stock management. Photographic Lab Technician/Consultant · Produced copies of negatives from digital media or 35mm, with the understanding of preparation for photographic chemical solutions. · Analysed photo development to determine the best possible finish, enhancing all work to avoid any defects. · Reviewed and organised Standard Operating Procedure manuals. · Produced weekly, monthly, and 3-monthly maintenance reports. · Provided maintenance checks, software configuration and complete clean of all equipment ensured continued reliability and longevity of equipment. Show less