Experience

Hood Group Ltd.

• United Kingdom
• Insurance
• 100 - 200 Employee

• Sales and Service Team Leader

  • Jan 2020 - Present

  • Monitor, encourage and develop individuals’ performance and competency using the company one-to-one, appraisal and feedback framework• Individual coaching to maximise performance and capability, ensuring robust performance management in line with agreed policy and procedures• Maintain expert knowledge across all relevant systems – ensuring escalation support to all agents• Ensuring all agents are real-time adhering to their rosters, shifts and general responsibilities• Liaising with key stakeholders to implement new policies and processes • Manage customer enquires/complaints & escalations - effectively taking responsibility for the resolution through adherence with the agreed business process Show less

• Sales and Service Executive Agent

  • Mar 2018 - Jan 2020

  • Dealing with a diverse range of customers within a fast-paced sales environment• Handling confidential information including medical history and card details• Working to KPI’s• Working as part of a team but also from my own initiative• Working within compliance and FCA regulations• Maintaining a high level of customer service and people skills both within the workplace and with customers• Budding new starters



INSURE & GO INSURANCE SERVICES LIMITED

• Insurance
• 1 - 100 Employee

• Sales Agent

  • Jun 2012 - Nov 2017

  • Dealing with a diverse range of customers within a fast-paced sales environment • Handling confidential information including medical history and card details • Working to deadlines and to targets • Working as part of a team but also from my own initiative • Working within compliance and FCA regulations • Maintaining a high level of customer service and people skills both within the workplace and with customers • Dealing with a diverse range of customers within a fast-paced sales environment • Handling confidential information including medical history and card details • Working to deadlines and to targets • Working as part of a team but also from my own initiative • Working within compliance and FCA regulations • Maintaining a high level of customer service and people skills both within the workplace and with customers