Experience

Aura Flooring Limited

• United Kingdom
• Wholesale
• 1 - 100 Employee

• Office Supervisor

  • Jul 2021 - Present

  I started this role as a trade counter assistant and have progressed to Office Supervisor.I am responsible for checking KPIs within the sales office, overseeing the warehouse supervisor and team and general as hoc duties.I have been involved with the relocation of the company from a smaller warehouse to our current 13,000 foot new warehouse house.I have also rewritten/amended office and company policies.

• Sales Administrator

  • Sep 2020 - Jul 2021

  Some of my tasks include:Taking telephone orders and processing on computer system.Processing face to face customer orders.Checking order status and processing customer collections.Data EntryTaking card and cash payments.Restocking of trade counter consumables.Checking inbound deliveries to delivery notes and purchase ordersDay to day filing.General Admin duties as required.Ad hoc duties as requested



MY KINDA PUB LTD

• United Kingdom
• 1 - 100 Employee

• Deputy Manager

  • Sep 2016 - Sep 2020

  I reported to the general manager and in her absence I helped to maintain the smooth operation of the restaurant and bar. I was a key holder for the business. I am competent in the following; Taking telephone and email bookings for parties restaurant functions. Customer Service. Bar and waitress trained. Cash handling and cashing up at the end of the day. I also helped to order for the Wet Sales and was cellar trained. I reported to the general manager and in her absence I helped to maintain the smooth operation of the restaurant and bar. I was a key holder for the business. I am competent in the following; Taking telephone and email bookings for parties restaurant functions. Customer Service. Bar and waitress trained. Cash handling and cashing up at the end of the day. I also helped to order for the Wet Sales and was cellar trained.



Serious Readers

• United Kingdom
• Manufacturing
• 1 - 100 Employee

• Sales Associate

  • Aug 2014 - Sep 2016

  I worked on both the Sales and Customer Service teams with the company. I worked towards personal and company KPIs. I was competent in upselling our products. Customer Service. Returns and faulty goods. I also worked on a project for upgrading customers lights to the latest technology. Sorting delivery issues. I worked on both the Sales and Customer Service teams with the company. I worked towards personal and company KPIs. I was competent in upselling our products. Customer Service. Returns and faulty goods. I also worked on a project for upgrading customers lights to the latest technology. Sorting delivery issues.



B&Q

• United Kingdom
• Retail
• 700 & Above Employee

• Customer Service Assistant

  • Nov 2011 - Aug 2014

  I started on the Showroom team in B&Q. Quotes for kitchens/bathrooms/bedrooms. Booking appointments for the design consultants. General upkeep of the shop floor. Answering delivery and installation queries for customers. I also worked for TradePoint. Signing customers up to TradePoiny. Quoting jobs/ building materials. Organising deliveries direct from Hub to site. Setting up Trade Accounts. I started on the Showroom team in B&Q. Quotes for kitchens/bathrooms/bedrooms. Booking appointments for the design consultants. General upkeep of the shop floor. Answering delivery and installation queries for customers. I also worked for TradePoint. Signing customers up to TradePoiny. Quoting jobs/ building materials. Organising deliveries direct from Hub to site. Setting up Trade Accounts.