Experience

Tilly Bailey & Irvine Law Firm

• United Kingdom
• Law Practice
• 1 - 100 Employee

• Legal Secretary / Paralegal Assistant

  • Sep 2016 - Present



Irwin Mitchell

• Newcastle upon Tyne, United Kingdom

• PA to Court of Protection Team

  • Apr 2013 - Aug 2016

  Deal with incoming client enquiries. Maintain and update spreadsheets of client information and file movement. Liaise with external agencies such as banks, care providers and insurance companies to assist in dealing with a wide range of issues on behalf of clients who lack capacity. Assist in Court of Protection application process, including preparing Court documents, and monitoring progress of application. Use various IT systems for case management, document production, time recording purposes and processing payments. Show less



Thompsons Solicitors

• Serious Injuries Unit Secretary

  • Apr 2012 - Apr 2013

  Secretary to the North East branch of Thompsons Solicitors’ Serious Injuries Unit (SIU). Provide administrative support to a team of solicitors dealing with a range of serious, high value personal injury claims, primarily based in Middlesbrough, offering support to the Newcastle office when needed. First point of contact for incoming client queries. Touch type to a speed of 80wpm. Co-ordinate and manage diaries. Carry out a number of file management tasks under the supervision from colleagues. Speak with clients and witnesses for the purpose of preparing draft statements. Assist with day to day tasks to progress cases, produce and send routine correspondence. Liaise with external service providers to ensure timely receipt of information. Schedule and arrange monthly supervision sessions for each member of the North East SIU, together with team meetings and appraisals. Maintain electronic and paper records relating to supervision sessions. Work with minimal supervision and ensure files are kept up to date in the absence of the file handler. Show less



BLM

• United Kingdom
• Law Practice
• 400 - 500 Employee

• Audio Typist/Legal Secretary

  • Jul 2011 - Mar 2012

  Secretary to two solicitors, within the multi track team of an office dealing with personal injury claims. Prepared bundles of documents for Counsel, retrieved and distributed information such as availability of experts, arranged conferences and medico legal appointments. Logged the details of incoming post on the firm’s information management system (XClaim), tracked and monitored progress of claims, chased outstanding reports or documents when necessary. Secretary to two solicitors, within the multi track team of an office dealing with personal injury claims. Prepared bundles of documents for Counsel, retrieved and distributed information such as availability of experts, arranged conferences and medico legal appointments. Logged the details of incoming post on the firm’s information management system (XClaim), tracked and monitored progress of claims, chased outstanding reports or documents when necessary.



Hartlepool Borough Council

• United Kingdom
• Government Administration
• 500 - 600 Employee

• Administrative Assistant

  • Apr 2010 - Mar 2012

  Provided full administrative support to the Programme Manger and WorkRoute team. Identified and communicated information to departmental supervisors within the Council, placement providers, and beneficiaries in relation to tracking and monitoring of progress. Sourced, collated and disseminated information including planned training schedules, learner activity and engagement. Compiled and produced spreadsheets containing information used for statistical analysis and report purposes. Maintained computerised and paper based record systems and ensured the timely and accurate completion of all paperwork. Monitored attendance and sickness records, cross-referenced information, note inconsistencies and inform payments department. Act as single point of contact, resolved enquiries and communicated information by telephone, electronic mail and fax. Show less

• Trainee Personal Progression Tutor

  • Aug 2010 - Feb 2011

  Support clients, through barrier identification and resolution to enable them to enter the employment market. Conduct one-to-one and group sessions to support and develop employability skills and confidence levels. Help clients source suitable job vacancies and actively apply for them. Assist with CV preparation and compilation, letter writing, application forms and interview technique. Maintain client records, organise forthcoming training schedules and communicate information to management support team. Assist with the design of learning resource material, and the delivery of employability skills programme and ensure a climate conducive to learning, equality and diversity. Show less