Account Director

• Mar 2021 - Present

Director, Channel Management

• Feb 2018 - Mar 2020

Directed phone-based client management and outbound sales teams to improve network growth, card acceptance, and merchant satisfaction. Cultivated relationships with a third-party acquisition vendor; provided extended merchant coverage in collaboration with vendor. Strengthened team engagement and developed a productive and positive culture. Served as a Co-campus Lead for the New Zealand market. Designed lead sourcing, sales, and digital marketing tools. • Successfully achieved the YoY improvement of staff satisfaction which indicated by survey. • Increased sales conversion rate from 39% to over 80% by optimising vendor inbound acquisition channel. • Established 6100 New American Express accepting locations across Australia and New Zealand. Show less

Director, Account Management

• Jan 2015 - Feb 2018

Advised in the creation of marketing strategies, product development, and tactics for delivery against customer’s requirements. Collaborated with global divisional presidents to instigate remediation plan for a customer in critical care. Secured issuer agreements to ensure appropriate initiation of scheme network and card brand. Fostered trusted relationships with the issuing partners to achieve mutual goals. • Maximised cardholder spends and market share by executing new business initiatives. • Conducted comprehensive business performance analysis to identify gaps and suggest improvement actions. • Launched four new card products by conferring with three issuers. • Enhanced mutual profitability by identifying issuer challenges and devising robust solutions. • Achieved business and financial goals by implementing strategic business plans. • Obtained remarkable score i.e., 9 out of 10 in voice of customer anonymous survey Show less

Key Account Manager

• Oct 2014 - Jan 2015

Customer Relationship and Bank Channel Manager

• Sep 2010 - Sep 2014

Engaged with shareholder banks, key merchants, channel partners, vendors, and credit card scheme providers. Liaised with key decision makers and influential parties within BNZ and ANZ. Administered project management and product development departments to streamline channel management activities. Championed customer opportunities and challenges through relevant internal departments. Formulated and delivered presentations on strategic planning to empower key stakeholders to meet company objectives. Boosted bank channel growth through the delivery of new products, services, and solutions. • Increased customer satisfaction by 97% and 93% in 2013 and 2012 accordingly vs. the target of 80%. • Surpassed revenue targets by 151% in 2013 and 211% in 2012. Show less

Director Strategic Consulting

• Dec 2004 - Jan 2009

Implemented and managed all aspects of a joint venture with ANZ Australia. Originally developed by four parties, including myself. Key achievements: • Developed, implemented and managed a new initiative which became a successful business model that other companies tried to re-produce. Exceeded our three year targets in under two years • Expanded my department to a team of 7 • Set up and managed a booking agent company to assist the client with their venue sourcing, saving them over 15,000 hours of labour • Negotiated contracts for corporate hotel accommodation which were 10-25% under the market benchmark at the time, and achieved an additional AU$220,000 in cost savings for 2009 • Over a three-year period, delivered AU$2.3million dollars directly to the client’s business in cash payments, and an additional $355,000 in cost savings and avoidance • Worked with ANZ Global Sourcing Melbourne to develop an internal ‘governance’ spend, leakage and tracking tool • Achieved transparency in a spend category which previously had none Major responsibilities: • Procured (RFP, screened, negotiated and contracted) then ongoing management of 350 suppliers across a portfolio worth AU$31million annual spend • Developed short- and long-term strategic business plans, including revenue, marketing and communications • Led change management for relevant ANZ employees • Organised and ran unique events utilising contracted suppliers, showcasing to the bank staff quality and variety of suppliers they now had access to • Facilitated a steering committee of senior key stakeholders across each business unit, gaining buy in and ownership across the bank • Worked with the IT department developing on-line tools • Responsible for the procurement and management of the corporate hotel portfolio which equated to an additional annual AU$17million spend • Developed and delivered monthly, quarterly and annual financial and strategic data reporting Show less

Manager Global Sales - Melbourne

• May 2002 - Dec 2004

The Manager Global Sales, is responsible for looking after and exceeding the needs of Starwood’s top accounts, while also growing new business. Managed high-profile customers including major banks, accounting and law firms, incentive companies, global travel companies. Key achievements: • Exceeded targets by 30% and qualified for elite incentive group end 2004 • Contributed to the development of an initiative for a corporate client which would in turn change the industry and some business practices, secured us as the most trusted supplier involved • Grew business from all accounts within my portfolio Major responsibilities: • Managed high-profile customers including major banks, accounting and law firms, incentive companies, global travel companies • Presented at trade shows, conventions and promotional events • Developed and presented annual Sales and Marketing Plans Show less

Business Development Manager

• Jan 2000 - May 2002

Key achievements: • Twice secured for Port Douglas, New Zealand’s largest incentive group, of it’s time, ‘Placemakers’ and also secured their next group to a hotel within our company • Secured America’s most desirable incentive program of its time which lasted 3 years in the ‘off peak period’ • Successfully organised and executed the launch of a new conference structure at the hotel in Port Douglas which enabled the hotel, and in turn location, to secure larger group business Major responsibilities: • Research, identify, qualify and win new business, whilst also maintaining and growing existing business with global client portfolio • Presented at trade shows, conventions and promotional events • Developed and presented annual Sales and Marketing Plans • Developed junior members of the sales team Show less