Customer Relationship Manager

• Aug 2018 - Present

Customer Relationship Manager

• Dec 2021 - Present

Customer Relationship Manager

• Aug 2018 - Oct 2021

Customer Support Analyst

• Mar 2016 - Oct 2021

Head of house co-ordinator

• Oct 2012 - Mar 2016

First point of call for all clients, face to face, as well as over the telephone. Managing daily and weekly schedules, client bookings and emails. Liasing with 3rd parties and head office. Administration duties and assisting management. First point of call for all clients, face to face, as well as over the telephone. Managing daily and weekly schedules, client bookings and emails. Liasing with 3rd parties and head office. Administration duties and assisting management.

relief sales consultant

• Nov 2010 - Apr 2011

Providing support nationwide to groups offices, recruitment of RGN's, HCA's and other care industry roles - completion of candidate packs, CRB checks, administration, dealing with hospitals, care homes, ensuring shifts were covered, dealing with employees Providing support nationwide to groups offices, recruitment of RGN's, HCA's and other care industry roles - completion of candidate packs, CRB checks, administration, dealing with hospitals, care homes, ensuring shifts were covered, dealing with employees

Rental Coordinator- temp

• Aug 2011 - 2011

Acting as rental coordinator for an IT rental firm, providing high levels of customer service and administration at all times. Processing and completing sales orders, amendments to orders and extension of hire. Liaising with third parties, warehouse staff and employees within office. Time management was key Acting as rental coordinator for an IT rental firm, providing high levels of customer service and administration at all times. Processing and completing sales orders, amendments to orders and extension of hire. Liaising with third parties, warehouse staff and employees within office. Time management was key

Client Relations-maternity

• 2011 - 2011

First point of call to Financial Advisors - completion of all administrative duties prior to and after client meetings. Responsible for building strong relationships with clients providing information in relation to pensions, life cover and general insurance. Handling highly confidential information. First point of call to Financial Advisors - completion of all administrative duties prior to and after client meetings. Responsible for building strong relationships with clients providing information in relation to pensions, life cover and general insurance. Handling highly confidential information.

After Sales

• May 2010 - Dec 2010

Dealing with all complaints and enquiries regarding personal and business mobile accounts. Loading with all levels of staff and third party organisations. Handling audits and ensuring compliance regulations met at all times. Administrative duties and providing high levels of customer service. Taking incoming calls regarding accounts. Dealing with all complaints and enquiries regarding personal and business mobile accounts. Loading with all levels of staff and third party organisations. Handling audits and ensuring compliance regulations met at all times. Administrative duties and providing high levels of customer service. Taking incoming calls regarding accounts.

IT Helpdesk

• Jul 2006 - Apr 2010

Dealing with financial advisors and third party companies, providing IT support for all programmes including specific trading platform used for mortgage deals, life insurances, pensions and other policies. Completion of all administrative duties, working closely with management and directors to ensure high levels of service was provided. Handling telephone enquiries for IT department. Dealing with financial advisors and third party companies, providing IT support for all programmes including specific trading platform used for mortgage deals, life insurances, pensions and other policies. Completion of all administrative duties, working closely with management and directors to ensure high levels of service was provided. Handling telephone enquiries for IT department.

Customer Service Representative

• Jul 2003 - Jun 2006

Assistant Manager

• Oct 2001 - May 2003