UDS Reporting Coordinator

• Apr 2023 - Present

Quality Improvement and Emergency Preparedness Program Specialist

• Aug 2021 - Mar 2023

Training, Technical Assistance and Program Coordinator

• Jan 2020 - Aug 2021

 Improved data capture for events, allowing for greater understanding of T/TA effectiveness and identification of areas for improvement. Improved data analysis and reporting of T/TA activities provided to health center staff by developing dashboards. Coordinated delivery of web-based learning activities including set-up, hosting, and trouble-shooting webinars using web conferencing system. Coordinated and facilitated Emergency Preparedness- and Athena-focused web-based workgroups and assisted in the coordination and facilitation of several other in-person and web-based workgroups for various health center staff including Quality Improvement, DRVS, HIT Users, Dental Directors, Dietitians, CMOs, Nursing Directors, Communications & Marketing staff, and others as needed. Developed standard promotional materials and processes for event coordination. Wrote and coordinated the development of training materials, blogs, and promotional information about programs and available resources for T/TA through the community platform, direct email, and Social Media.  Assessed T/TA needs related to Emergency Preparedness and EHR optimization to identify needs, budget and grant requirements and assisted with several other needs assessments in other program areas to plan T/TA activities. Improved internal communication and processes through automated reminders and notifications. Compiled and maintained up-to-date reference list of relevant trainings offered by IPCA and other entities. Provided program support to various program leads, including drafting grant applications and progress reports, research, taking meeting minutes and other tasks as assigned. Organized and managed project files on SharePoint/server. Show less

Community Engagement Coordinator

• Jul 2019 - Jan 2020

 Strategically reach out to key community organizations for various levels of financial support and participation Conduct outreach visits to Community Health Partners in Idaho Develop suggested Clinical Workflows for the effective integration of Health Information Exchange services with Community Health Partners Responsible for data management for research and market studies Execute marketing campaigns to Community Health Partners to promote Health Information Exchange Services Improve event effectiveness by widening community partnerships, establishing critical measures of success and compiling participant databases using Zoho CRM Plus, SQL, SharePoint, Microsoft Word, and Excel Assist with the creation of a variety of online media using WordPress, applications, materials, and program booklets using Canva and social media posts- all leading to a rise in overall membership and community involvement Create invitation letters, fliers, and electronic campaigns promoting programs, events, and community initiatives Redesign marketing processes by developing Marketing and Channel Plans and Procedures Show less

Sales And Marketing Specialist

• Jan 2018 - Jul 2019

 Revamp and maintain content for the company website and its social media presence on LinkedIn, Twitter and Facebook; aim to promote services in the most effective manner possible Develop and upkeep a company CRM to capture leads, boost sales and track opportunities for customer engagement Train and guide application users via instruction, navigation, troubleshooting, maintenance and evaluation to determine solutions and alternatives for existing training materials to better instruct users in the use of products and services Lead site visits with members to set into place organizational processes used to build relationships and assess staff performance Develop policies conducive to process improvement; outline processes to manage CRM, develop workflows to better communicate client needs between departments, as well as use frequent reporting for team members and stakeholders Lead the setup and ongoing service of accounts; included writing a policy to assess client viewpoints regarding services rendered and developed suggestions for improvement, using these to implement policy changes Reference feedback from focus groups in assigned client base to analyze training methods and create a new instructional plan, including revamped materials and videos Show less

Project Specialist

• Jul 2017 - Jan 2018

 Authored the first-ever Project Management Plan and many of its subsidiary plans including the Training, Quality Assurance and Post-Connect Quality Assurance Follow-Up Plans Offered comprehensive support while training application users; focused on instruction, navigation, troubleshooting, maintenance and evaluation in order to aid them in determining solutions and alternatives Tracked all client issues via a ticketing system; also investigated software logs to identify issues and apply fixes as needed Sustained an ongoing relationship with existing clients through frequent visitations, phone and email communications Coordinated the setup of account service using organizational know-how and attention to detail Show less

Training and Support Specialist

• Jan 2017 - Jul 2017

 Vastly improved upon training delivery methods, enhancing levels of efficiency and efficacy Introduced the ADDIE model and new training technology including Adobe Captivate to create training videos and materials desired by clients and required by stakeholders Instructed 2K+ team members including physicians, nurses, administrative professionals and new hires; designed training videos, instructor-led courses, instructional guides and train-the-trainer sessions for trainers at all levels Supported application users using instructional, navigation, troubleshooting, maintenance and evaluation methods to deliver solutions whilst managing escalated client issues noted in the ticketing system Show less

Administrative Assistant

• Oct 2015 - Jan 2017

 Crafted a Customer Service Plan and a structure for the Complaint Resolution and Tracking System Also created and set forth processes and procedures for the Customer Relations Management team to detail proper communication to clients, a process for resolving grievances, along with flowcharts to boost clients’ and stakeholders’ understanding of which team members to contact for any given situation Partnered with the Senior Marketing Coordinator to write newsletters and update public-facing web content; helped promote products and services on social media sites as well Show less

Temporary Administrative Assistant

• Apr 2015 - Oct 2015

 Provided administrative assistance and clerical support for executive management  utilized computer software to establish, update and maintain spreadsheets, manage databases and prepare presentations, reports and documents  prioritized and tracked time-sensitive events and assignments to improve workflow and efficiency.

Temporary Customer Service Representative

• Sep 2014 - Mar 2015

 Examined accounts and replied to inquiries, making suggestions related to benefit and eligibility quotes, claim status issues, premium modes and payments, as well as updates Discussed enrollment criteria with clients and addressed corrections specific to select services areas, rate adjustments, product interests and policy cancellations

Unit Secretary

• Jun 2012 - Sep 2014

 Maintained detailed spreadsheets, databases, presentations, reports and documents, using strong writing and editing skills to maintain quality across all platforms  Multitasked to prioritize events and assignments according to deadline, thus maintaining a smooth, efficient workflow  Replied to attorney and agency requests to accommodate their needs per DPS policy  Maintained all confidential material between departments at all times by disclosing data as authorized by federal and state law, regulations and rules, court orders or Attorney General opinions  Redacted appropriate information from lawful disclosure  Developed and maintained a case assignment rotation schedule for the floor  Typed memos, letters and case notes; also screened visitors, responded to phone calls and distributed incoming correspondence to the team, among other important clerical tasks  Researched and skillfully negotiated purchase and/or payment terms to purchase necessary supplies and equipment at competitive rates  Processed time and activity records with accuracy and attention to applicable deadlines Show less

Temporary Secretary

• Feb 2012 - Jun 2012

 Utilized computer software to establish, update and maintain spreadsheets, manage databases and prepare presentations, reports and documents as well as prioritized and tracked time-sensitive events and assignments to improve workflow and efficiency.  Responded to requests from attorneys and other agencies to accommodate their needs in accordance with DPS policy, while maintaining material of a confidential nature between the departments.  Established and maintained rotation schedule of case assignments for floor as well as typed memos, letters, case notes, screened visitors and phone calls, and distributed incoming correspondence to the team. Show less