Experience

Glanbia

• Ireland
• Food and Beverage Services
• 700 & Above Employee

• Accounts Receivable Specialist

  • Jan 2023 - Present



permanent tsb

• Ireland
• Banking
• 700 & Above Employee

• Branch Assistant

  • Dec 2021 - Jan 2023



Sepam

• Ireland
• Engineering Services
• 300 - 400 Employee

• Recruiter

  • Nov 2018 - Sep 2020

  Responsibilities • Liaise with departments to ascertain recruitment needs• Manage LinkedIn and Indeed recruiter accounts• Screen resumes and make initial contact with candidates• Attend University careers days.• Write advertisements and post job openings on Job boards.• Manage recruitment software - Bullhorn• Liaise with recruitment agencies

• Recruiter

  • Nov 2018 - Sep 2020



Ulster Bank

• United Kingdom
• Banking
• 700 & Above Employee

• Customer Service Representative

  • Jul 2017 - Oct 2018



Unitywater

• Australia
• Utilities
• 400 - 500 Employee

• Senior Customer Service Representative

  • Apr 2008 - May 2017

  • To process inbound enquires relating to all areas of Unitywater. • Quickly understand complex situations/handle Supervisor escalations• Ascertain the correct course of action • Raise direct requests to the correct areas of the business.• Develop and maintain professional relationships within departments.• Training new employees• Supervision • Daily Reporting• Creation of daily PowerPoint presentations and newsletters

• Trainer

  • 2008 - 2017

  Training and mentoring of new Call Centre staffDesign and development of Training and Courseware for Unitywater’s CSBS Project. Delivered training to 180+ Unitywater employees for the CSBS Project.

• Supervisor

  • 2008 - 2017

  Relief supervisor and Subject Matter Expert for Call Centre staff



Sunshine Coast Council

• Australia
• Government Administration
• 700 & Above Employee

• Customer Service Representative

  • Apr 2008 - Jun 2010

  • To process inbound enquires relating to all areas of council business. • Be knowledgeable across a large number of departments with various situations. • Assist customers with enquiries or payments • Ensure that requests are handled quickly and accurately. • Ability to work across several different locations when required. • To process inbound enquires relating to all areas of council business. • Be knowledgeable across a large number of departments with various situations. • Assist customers with enquiries or payments • Ensure that requests are handled quickly and accurately. • Ability to work across several different locations when required.



Oaks Hotels, Resorts & Suites

• Australia
• Hospitality
• 300 - 400 Employee

• Food and Beverage Administrator

  • Apr 2007 - Mar 2008

  • Assist the F&B General Manager in the daily operations of 10 outlets throughout Qld, Vic, NSW, & NZ. • Process incoming stock takes • Train staff in Micros Point of Sale systems, • Administration of liquor, food, and dining licenses. • Co-ordinate travel requirements for F&B department. • Liaise with suppliers, contractors and internal departments to ensure a smooth operation. • Receiving, investigating and resolving guests’ feedback and complaints for 35 hotels • Liaising with Hotel management in relation to complaint investigations both positive and negative. • Training, • Assisting Hotel management maintain site admin duties and rostering. Show less



Empire Trade Exchange

• Trade Coordinator

  • Aug 2004 - Apr 2007

  • Assisting members in utilising the Trade Exchange to conserve cash and increase profits within their business • Learn about and understand their business and related concerns so that I could provide solutions that were not only effective but realistic and attainable. • Co-Ordinate and run Trade events • Assist with sponsorships options for business and sporting groups at a local, state and national level. • Assisting members in utilising the Trade Exchange to conserve cash and increase profits within their business • Learn about and understand their business and related concerns so that I could provide solutions that were not only effective but realistic and attainable. • Co-Ordinate and run Trade events • Assist with sponsorships options for business and sporting groups at a local, state and national level.



ANZ

• Australia
• Banking
• 700 & Above Employee

• Customer Service Representative

  • Jan 2003 - Jul 2004

  • Advising clients in various aspects of banking. • Large volume cash handling, • Accurate processing of client’s transactions, • Maintaining strict cash levels, • Accurate reconciliation of cash. • Advising clients in various aspects of banking. • Large volume cash handling, • Accurate processing of client’s transactions, • Maintaining strict cash levels, • Accurate reconciliation of cash.