Experience

Vault Verify

• United States
• Human Resources Services
• 1 - 100 Employee

• Customer Success Manager

  • Aug 2022 - Present

  Vault Verify is the industry-leading technology platform that securely automates requests for verification of employment and income for FREE. -Improve data security while reducing corporate liabilities -Reduce the labor burden on HR -Revenue sharing model pays you monthly to support new HR projects Vault Verify is the industry-leading technology platform that securely automates requests for verification of employment and income for FREE. -Improve data security while reducing corporate liabilities -Reduce the labor burden on HR -Revenue sharing model pays you monthly to support new HR projects


Edsby
• United States
• Education Administration Programs
• 1 - 100 Employee
• Customer Support Specialist

  • Dec 2021 - Jul 2022


Twine K-12

• United States
• E-Learning Providers
• 1 - 100 Employee

• Customer Success Manager

  • Sep 2015 - Dec 2021

  Designed specifically for independent K-12 schools, Twine is a one-stop shop for learning management and student information. Designed specifically for independent K-12 schools, Twine is a one-stop shop for learning management and student information.



Aptiris, Inc.

• Software Development

• Customer Success Manager

  • Jan 2007 - Dec 2021

  Provide support for online collaborative environments for education, small-medium business, and government organizations. Functions range from typical intranet features such as document sharing, discussion boards, calendaring, database applications and secure instant messaging to public communications such as email and web publishing. Provide support for online collaborative environments for education, small-medium business, and government organizations. Functions range from typical intranet features such as document sharing, discussion boards, calendaring, database applications and secure instant messaging to public communications such as email and web publishing.



OneBookShelf

• Quality Assurance Specialist

  • Jul 2013 - Jan 2015

  Work closely with website developers to test new/updated functionality on various platforms and browsers. Provide feedback on the general customer experience and report bugs with clear communication on how to reproduce. Work closely with website developers to test new/updated functionality on various platforms and browsers. Provide feedback on the general customer experience and report bugs with clear communication on how to reproduce.



Bank of America

• United States
• Banking
• 700 & Above Employee

• Workforce Mgnt

  • Jul 2005 - Jul 2006

  Run and analyze staffing reports and call volume. Run and analyze staffing reports and call volume.



Charter Communications

• United States
• Telecommunications
• 700 & Above Employee

• Workforce Mgnt

  • Feb 2003 - Jul 2005

  Run and analyze staffing reports and call volume.

• High Speed Data Lead

  • Nov 2001 - Feb 2003

  Assist phone tech with calls pertaining to cable modem connectivity and OS level issues.