Experience

HMSA

• United States
• Insurance
• 200 - 300 Employee

• Claims Examiner

  • Oct 2020 - Present

  • Verified electronic and hard-copy insurance claims. • Maintained daily logs on insurance inquiries.• Corrected claims to ensure efficient processing. • Verified electronic and hard-copy insurance claims. • Maintained daily logs on insurance inquiries.• Corrected claims to ensure efficient processing.



Borthwick Mortuary

• Administrative Assistant

  • Mar 2019 - Aug 2020

  • Utilized SharePoint and Microsoft Office Suite functions to continuously check and update the manager's schedule, encompassing all funeral and graveside services for three mortuaries and 15 employees. • Ensured that the administrative department had prepared orders (flowers, burial permits, military honors, flags), communicating all changes to the funeral directors and the hospitality department. • Edited family memorial packages for correct information, catching mistakes in about five of 10 books per week.• Communicated all relevant information and the weekly schedule to employees based out of separate mortuaries, as well as same-day emergency assignments.• Performed setup, cleanup, food service, and janitorial functions for funerals at three locations with 100-400 attendees.



Waialae Dental Care

• Business Center Associate

  • Jul 2018 - Jan 2019

  • Performed approximately 40 confirmation calls to patients per day, reminding each of their appointments for the next three days for two dental offices.• Performed approximately 30 hygiene activation calls daily, reminding patients of overdue dental appointments.• Served as a liaison between dental treatment coordinators and patients, ensuring patients were able to obtain details on their financial plans and their prescription orders. • Utilized Google Sheets functions to track daily phone calls, new appointments and daily visits.



Community Empowerment Resources

• Mental Health and Quality Assurance Specialist

  • Apr 2017 - Apr 2018

  • Performed administrative and receptionist duties for more than 30 case managers at this behavioral health case management agency for people with severe mental illness, serving a population of about a hundred clients. • Served as a liaison between case managers, administrative staff and the Hawaii Adult Mental Health Division (AMHD), compiling about 50 serious incident reports on client crises, such as suicide attempts and arrests. • Tracked data on client housing, doctors’ visits, medications and serious incidents for the Intensive Case Management team, the pilot program for 24-7 services for around 30 clients.• Organized monthly meetings for case manager teams to review client records, with duties including selecting charts, coordinating food, preparing all records, and ensuring records were correctly evaluated.



Oshima, Itomura and Fujimoto Law Firm

• Clerk

  • Jan 2017 - Apr 2017

  • Maintained payroll records for the principal attorney, transcribing his notes and using the Timeslips billing program to catch the firm up on a month's worth of billing. • Served as the alternate receptionist for six attorneys, answering the phone, receiving visitors and distributing mail.• Filed documents and performed deliveries twice a day for attorneys and administrative staff.• Compiled and logged 12-15 closed cases per month for proper shipment and storage. • Maintained payroll records for the principal attorney, transcribing his notes and using the Timeslips billing program to catch the firm up on a month's worth of billing. • Served as the alternate receptionist for six attorneys, answering the phone, receiving visitors and distributing mail.• Filed documents and performed deliveries twice a day for attorneys and administrative staff.• Compiled and logged 12-15 closed cases per month for proper shipment and storage.



Honolulu Star-Advertiser

• News Clerk

  • Mar 2016 - Oct 2016

  • Compiled and fact-checked more than 100 total events for Out‘N’About, Nightclubs, and Stage Calendars in TGIF, a print and online insert showcasing community events on Oahu for the upcoming week (staradvertiser.com/tgif). • Recorded more than 25 obituaries per week for publication in the Sunday newspaper, using Microsoft Word functions to significantly increase production speed.• Provided clerical support for a staff of 97, including receiving calls, monitoring the newsroom email account, and directing visitors to the appropriate departments.



Ka Leo O Hawai`i

• Newspaper Publishing
• 1 - 100 Employee

• Copy Editor

  • Feb 2013 - Dec 2015

  • Proofread articles and checked facts seven to 10 hours per week on print and online-exclusive articles for the student newspaper, published weekly with a circulation of 10,000.• Associate Chief Copy Editor (Sept. 2013–Feb. 2014). Responsible for fact-checking articles before print three times a week and for editing online content throughout the week. • Produced 20 articles on topics such as restaurants profiles and university opinions, 16 of which were classified as top stories.