Experience

Blue Cloud Pediatric Surgery Centers
• United States
• Hospitals and Health Care
• 1 - 100 Employee
• Territory Relations Manager

  • Jul 2023 - Present


NurseCore

• United States
• Hospitals and Health Care
• 400 - 500 Employee

• Staffing Manager

  • Dec 2022 - Jul 2023

  Maintained optimal staffing levels by sourcing, tracking vacancies, and initiating recruitment and interview processes to identify qualified candidates. Developed recruitment strategies to attract, hire, and retain qualified healthcare professionals, resulting in a high-performing and engaged team. Increased profits, applying proactive management strategies and fostering client relations. Successfully implemented Pipedrive CRM system to track and manage all sales activities and customer interactions, resulting in increased efficiency and revenue. Streamlined HR efficiencies, coordinated new hire orientations, and provided on-boarding and training for new employees. Produced reports outlining financial data to assist leadership with making strategic plans and operational decisions. Conducted market research to analyze industry trends and identify new business opportunities. Show less



Denver Health

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Patient Access Specialist

  • Sep 2019 - Jun 2021

  Facilitated the timely and accurate registration and admission of patients in the emergency department, while ensuring compliance with all relevant regulations, policies and procedures. Collected comprehensive demographic and insurance information required for billing and reimbursement purposes, while verifying insurance coverage and obtaining authorizations as needed. Used critical analytical thinking skills to identify patients with urgent or emergent needs, and expedited their access to appropriate medical care and services. Worked closely with other emergency department staff, such as physicians, nurses, and social work, to coordinate patient care and flow, and resolve registration-related issues and inquiries. Assisted with the collection and reporting of emergency department performance metrics and data, and supported the departments goals and objectives. Maintained a working knowledge of emergency department protocols and procedures, as well as the latest trends and developments in emergency medicine, and demonstrated a commitment to ongoing professional development and education. Assisted uninsured patients in accessing and navigating government sponsored healthcare programs, such as Medicaid and Medicare, to ensure they received appropriate and affordable medical care. Show less



OrthoFi

• United States
• IT Services and IT Consulting
• 100 - 200 Employee

• Insurance Coordinator

  • Jan 2018 - Aug 2019

  Coordinated insurance benefits and authorizations for patients seeking orthodontic treatment, ensuring timely and accurate reimbursement and minimizing out-of-pocket expenses. Conducted thorough insurance verifications and eligibility checks, and communicated with practices and insurance companies to resolve any coverage issues or discrepancies. Educated patients on their insurance benefits, deductibles, co-payments, and other financial aspects of treatment, and provided guidance on payment options and financing plans. Used software tools and databases to manage insurance -related tasks and documents, and ensured accurate and complete documentation of insurance related interactions and transactions. Participated in training and professional development opportunities to enhance knowledge and skills related to insurance coordination, and shared best practices and insights with colleagues and team members. Show less



Sunbury Dental

• United States
• Medical Practices

• Scheduling Coordinator

  • Jul 2015 - Aug 2017

  Coordinated patient appointments, including scheduling, rescheduling, and confirmation, to ensure optimal patient flow and efficient use of clinical resources, while also prioritizing sales and revenue goals. Developed and maintained relationships with patients, families, and other stakeholders, using excellent customer service and interpersonal skills, to promote the benefits of dental care and increase patient satisfaction and loyalty. Conducted financial consultations with patients, educating them on insurance coverage, payment options, and financing plans, and upselling specialized treatments and services, such as cosmetic dentistry, orthodontics, and implants, to meet revenue targets. Proactively reached out to patients and prospects, using email, phone, and social media, to follow up on appointments, promote seasonal specials, and generate leads for the practice. Leveraged knowledge of dental insurance policies, regulations and trends to maximize reimbursement and minimize write-offs, and worked closely with billing and collections staff to ensure timely and accurate processing of claims and payments. Show less