Experience

Queensland Small Business Commissioner

• Australia
• Government Administration
• 1 - 100 Employee

• Business Liaison Officer

  • Jun 2021 - Present



Queensland Racing Integrity Commission

• Australia
• Government Administration
• 1 - 100 Employee

• Business Services Coordinator

  • Oct 2019 - Mar 2021

  Providing high-level administrative and business support to the QRIC in the Business Services Team (BST), and to the Racing Science Centre (RSC) as the sole Administration Officer. • Managing requisition and reconciliation of consumables, major purchasing, & services, adhering to relevant legislature, Procurement Guidelines & approvals processes o Created an order tracking system to maintain thorough record of procurement activities o Raising purchase orders, settling invoices for several departments, accurately coding expenditure to multiple accounts & cost centres • Manage accruals & manual coding for reconciliation of general ledger clearing accounts, reporting monthly to Finance team • Manage travel & accommodation requests using CTM booking system, & act as point of contact for ongoing travel management o Created database to streamline costs calculation for travel & ensure compliance with Qld Public Service Domestic Travelling Directive 09/11 o Updated & re-wrote the QRIC Domestic & International Travel Booking Standard Operating Procedure, following Department Style Guide • Liaising & coordinating with contractors for on-site maintenance; maintain service & data records for assets & building maintenance • Assisting with Fleet Vehicle management for Metro and Regional sites; troubleshooting PoolCar mobile app bookings o Successfully implementing systems for routine checks of WHS compliance in Fleet Vehicles • Streamlining & re-organising to improve efficiency of administrative functions; maintain email inboxes, triaging & prioritising requests; self-managing time, remaining flexible, & adjusting priorities • Liaise with colleagues to streamline processes, brainstorm practical solutions, ensure communication across organisation • Completing routine administrative duties independently; preparing & editing various documents (SOP’s, Ministerial Briefs, Procurement, etc.) • Proactively liaising with supervisors to request feedback to improve personal development



Jubilee Sailing Trust

• United Kingdom
• Travel Arrangements
• 1 - 100 Employee

• Watch Leader & Boatswain's Mate

  • May 2017 - Oct 2019

  Volunteer working and living on board the tall ship SV Tenacious with able-bodied and disabled individuals of all ages while sailing around Australia, New Zealand, South Pacific Islands, and the North Atlantic Ocean, promoting an inclusive work environment (from May 2017 to November 2017, and in October 2019). • Successfully led and managed diverse teams of four to eight people, by: o Coordinating with team members to fulfill necessary roles while providing choice and a supportive environment for learning new skills; promoting personal growth, collegiality and multi-skill development by ensuring rotations within group tasks o Adjusting leadership and communication with individuals based on experiences, age, and needs o Promoting and supporting team members to take a leadership position, while supervising to ensure safety, inclusion, and efficiency were not compromised • Successfully coordinated and supervised multiple teams completing different tasks to meet a common outcome, under complex and time-sensitive conditions • Demonstrated flexibility to quickly adapt to changes in management styles of various supervisors; sought regular feedback from colleagues to support personal growth • Learn and perform new skills efficiently and accurately; took initiative to identify and solve problems • Proven capability to take initiative and execute instructions precisely and immediately while in extreme environmental conditions and emergency situations • Implemented and maintained vigilant consideration of Workplace Health and Safety procedures for: o Emergency drills o Daily checks and maintenance of safety equipment o Waste management and removal o Food safety and hygiene o Physical and manual labour



Latitude Financial Services

• Australia
• Financial Services
• 700 & Above Employee

• Outbound Sales Customer Specialist

  • Jan 2018 - Feb 2019

  Working in an outbound warm-call sales environment, completing applications for individual and team targets to meet expectations for business overall and provide financial solutions to customers. Working in an outbound warm-call sales environment, completing applications for individual and team targets to meet expectations for business overall and provide financial solutions to customers.



Mater

• Australia
• Hospitals and Health Care
• 700 & Above Employee

• Health Records Officer

  • Aug 2013 - Apr 2017

  Ensured efficient and punctual delivery of health record information within an after-hours emergency environment. • Liaised with Team Leader to determine priority tasks and expectations • Provided high-level customer service in a fast-paced emergency environment • Liaised with members of the general public, and clinical and administration staff, via telephone, email and facsimile correspondence • Successfully trained new employees on correct procedures and ensured accuracy of work • Demonstrated confidentiality and privacy of information; assessed eligibility of and executed requests for confidential information in relation to hospital policies and protocol of medical/legal framework • Proven skills in electronic database and records management, including word processing, data entry, and creation of records in several connected software programs • Demonstrated high attention to detail to ensure correct information was displayed and provided for the scanning process, including photocopying and archiving • Accurate filing of patient charts and loose-leaf filing within charts; physical handling of charts and boxes • Ensured efficient and punctual delivery of information within required timeframes; accurate logging of records to correct locations to maintain documentation of information movement • Worked harmoniously as part of a team, to ensure priority tasks were completed efficiently; completed standard tasks independently without direction • Applied problem-solving skills to locate missing records throughout campus