Customer Success Specialist

• Jun 2021 - Present

Regional Operations Support Manager

• Nov 2020 - May 2021

1/11/2021 to present • Assisting at Riverside Community Hospital as a Support Dietitian by conducting clinical assessments of patient’s nutritional status to define and develop treatment modalities. Held accountable for compliant and accurate patient documentation. Educating patients and family members on nutrition therapies. Collaborated with inter-disciplinary teams to achieve patient care treatment plans. Usual rotation consisting of 10 days working and 4 days off. 11/21/2020 to 1/10/2021 • Worked remotely by supporting Hemet Global Medical Center two days a week to help the Food and Nutrition Services department. Acting as a resource to the Food and Nutrition Services Director and the dietitian team by working on quality performance improvement plan projects, dietitian’s payroll, and assist with scheduling dietitians on staff. Show less

Clinical Nutrition Manager

• Apr 2018 - Nov 2020

Drawing from my experiences and expertise to direct the day-to-day performance of a dynamic team of dieticians and a dietician technician ensuring alignment with established goals and standards. Deliver instruction to nursing staff and residents on the role of dietitians. Analyze various documents, including the Joint Commission Checklist, CMS Checklist, and Title 22 Regulations to ensure Food and Nutrition Services Policy and Procedure Manual adherence. My accomplishments include: Effectively administered the dietetic internship program providing opportunities to 13 students. Championed the development of resource cards outlining proper procedures decreasing diet order inaccuracies. Enhanced dietitian assessments by auditing 50 RDN charts and providing feedback on continuous improvement initiatives. Instrumental in the deployment of the Malnutrition Screening Tool to drive timely assessment of malnourished patients. Demonstrate superior executive ability under a number of circumstances to include assuming responsibilities of the General Manager of Food and Nutrition Services for two consecutive weeks. Responsibilities included managing food service personnel, checking food temperatures, monitoring trayline to ensure accuracy, placing food orders, and coordinating caterings for hospital administration and staff. Show less

Clinical Dietitian I and II

• Jul 2016 - Mar 2018

I was selected to provide strategic patient-supporting by identifying and prioritizing nutritional needs aligned with the Nutrition Risk Protocol. Conducted clinical assessments of patient’s nutritional status to define and develop treatment modalities. Held accountable for compliant and accurate patient documentation. Educated patients and family members on proper nutritional guidelines and available resources. Collaborated with cross-disciplinary teams to design appropriate and holistic treatment plans. Participated in ICU rounds contributing to and assessing the effectiveness of care. Expanded leadership skills through the completion of performance improvement projects, strategic intern mentorship, and the provision of in-service/training to food and nutrition staff. I leveraged an opportunity to perform in-depth patient assessments to determine nutritional status utilizing anthropometric, biochemical, clinical, and dietary data to develop intervention strategies. Documented patient assessments, progress, and recommendations per nutritional care process standards. Facilitated patient education leveraging the Nutrition Care Manual to drive positive outcomes. Key contributor in the creation of educational materials supporting the medical center presence at a local health fair. Entrusted to engage families to educate them on diabetes and heart disease. Show less

Dietary Aide

• Jun 2015 - Dec 2015

Acted as a tray passer to deliver meals to patients. Assumed responsibility when checking the trays at the end of the trayline for accuracy and met therapeutic diet guidelines. Prepared 100 cold sandwiches for hospital staff and patients in the Emergency Room. Assisted the dietitians by screening for high and moderate risk patients on Friday-Sunday Acted as a tray passer to deliver meals to patients. Assumed responsibility when checking the trays at the end of the trayline for accuracy and met therapeutic diet guidelines. Prepared 100 cold sandwiches for hospital staff and patients in the Emergency Room. Assisted the dietitians by screening for high and moderate risk patients on Friday-Sunday

Nutrition Assistant

• Nov 2014 - Jun 2015

Acted as a tray passer to deliver meals to patients. Assumed responsibility when checking the trays at the end of the trayline for accuracy and met therapeutic diet guidelines. Prepared all the cold entrees for patients on Saturday and Sunday including desserts and special orders for all three meals. Acted as a tray passer to deliver meals to patients. Assumed responsibility when checking the trays at the end of the trayline for accuracy and met therapeutic diet guidelines. Prepared all the cold entrees for patients on Saturday and Sunday including desserts and special orders for all three meals.

Dietary Aide

• Nov 2013 - Nov 2014

Visited patients on the units to review their menus and discuss food preferences. Acted as a tray passer to deliver meals to patients. Assumed responsibility when checking the trays at the end of the trayline for accuracy and met therapeutic diet guidelines. Visited patients on the units to review their menus and discuss food preferences. Acted as a tray passer to deliver meals to patients. Assumed responsibility when checking the trays at the end of the trayline for accuracy and met therapeutic diet guidelines.

Dietary Aide

• Mar 2013 - Oct 2013

Visited patients on the units to review their menus and discuss food preferences. Acted as a tray passer to deliver meals to patients. Assumed responsibility when checking the trays at the end of the trayline for accuracy and met therapeutic diet guidelines. Visited patients on the units to review their menus and discuss food preferences. Acted as a tray passer to deliver meals to patients. Assumed responsibility when checking the trays at the end of the trayline for accuracy and met therapeutic diet guidelines.

Cashier

• Jul 2011 - Mar 2013

Assisted customers with checkout. Folded clothes and straighten clothes on racks. Cleared out Women's Fitting Rooms and returned clothes back to the appropriate shelves and rack. Assisted customers with checkout. Folded clothes and straighten clothes on racks. Cleared out Women's Fitting Rooms and returned clothes back to the appropriate shelves and rack.