Experience

De Drie Gezusters - Grand Café & Terras
• Netherlands
• Hospitality
• 1 - 100 Employee
• Server’s Assistant

  • Oct 2021 - Present


Diligenta - a subsidiary of Tata Consultancy Services

• United Kingdom
• Financial Services
• 700 & Above Employee

• Customer Service Representative

  • Nov 2019 - Aug 2021

  My role at Diligenta is working as part of their contract with Prudential, processing claims on life assurance policies. This includes contacting customers for requirements, calculating policy values, paying out claims and tax reporting once that claims have been paid out. Between November 2019 and September 2020, I worked for Diligenta through Tate. Since September 2020 I have worked for Diligenta directly. My role at Diligenta is working as part of their contract with Prudential, processing claims on life assurance policies. This includes contacting customers for requirements, calculating policy values, paying out claims and tax reporting once that claims have been paid out. Between November 2019 and September 2020, I worked for Diligenta through Tate. Since September 2020 I have worked for Diligenta directly.



Activate Learning

• United States
• Book and Periodical Publishing
• 1 - 100 Employee

• Admissions Advisor

  • Sep 2019 - Oct 2019

  As part of the admissions team at Reading college, my role was in the Advice Centre, supporting the permanent team with the administrative tasks of the department. Additionally, the role included aiding students with enrolment, bursary applications and other day to day queries.

• Contact Centre Assistant

  • Jul 2019 - Sep 2019

  Whilst working at Reading College, my role was primarily to support the permanent team ,during the peak enrolment time. This was largely based around taking phone calls, booking prospective students in for interviews and answering queries about the college, as well as its enrolment process. The role also included some work with email and web enquiries.



FlyDSA Sheffield Arena

• Food And Beverage Assistant

  • Sep 2018 - Jun 2019

  In this role, I serve hot, cold and alcoholic drinks; prepare hot food; work on the till and carry out general cleaning tasks to maintain the hygiene of the stand. In this role, I serve hot, cold and alcoholic drinks; prepare hot food; work on the till and carry out general cleaning tasks to maintain the hygiene of the stand.



Tate Recruitment

• United Kingdom
• Staffing and Recruiting
• 100 - 200 Employee

• Receptionist

  • Feb 2018 - Apr 2018

  Whilst working for Tate Recruitment, I undertook various reception-based roles. These involved answering phones, greeting and granting visitors access to the building, as well as some front of house work. Whilst working for Tate Recruitment, I undertook various reception-based roles. These involved answering phones, greeting and granting visitors access to the building, as well as some front of house work.



Hays

• United Kingdom
• Staffing and Recruiting
• 700 & Above Employee

• Receptionist

  • Feb 2018 - Apr 2018

  During my time working for Hays, my assignments consisted of several reception-based roles. These involved answering phones, greeting and granting visitors access to the building, as well as some front of house work. During my time working for Hays, my assignments consisted of several reception-based roles. These involved answering phones, greeting and granting visitors access to the building, as well as some front of house work.



MAS RECRUITMENT Est.1989

• United Kingdom
• Staffing and Recruiting
• 1 - 100 Employee

• Warehouse Packer

  • Jun 2017 - Sep 2017

  At Sandbag Solutions, my main responsibility was to package the picked items for posting to customers, in line with company processes, so that they would arrive safely. As part of this, it was also vital to ensure the correct items had been picked, so the order was completely fulfilled to the customers’ satisfaction. At Sandbag Solutions, my main responsibility was to package the picked items for posting to customers, in line with company processes, so that they would arrive safely. As part of this, it was also vital to ensure the correct items had been picked, so the order was completely fulfilled to the customers’ satisfaction.



Adecco

• Switzerland
• Staffing and Recruiting
• 700 & Above Employee

• Crowd Control

  • Aug 2017 - Aug 2017

  Whilst working in this role, my responsibility was to assist customers during the Waterloo Upgrade, ensuring their journey on the railway at this difficult time was as smooth as possible. This included, providing information on levels of service, diffusing tensions in a highly charged environment and generally assisting customers on and off of trains. Whilst working in this role, my responsibility was to assist customers during the Waterloo Upgrade, ensuring their journey on the railway at this difficult time was as smooth as possible. This included, providing information on levels of service, diffusing tensions in a highly charged environment and generally assisting customers on and off of trains.



Sheffield Arena

• United Kingdom
• Entertainment

• Food And Beverage Assistant

  • Nov 2016 - May 2017

  In this role, I served hot, cold and alcoholic drinks; prepared hot food; work on the till and carry out general cleaning tasks to maintain the hygiene of the stand. In this role, I served hot, cold and alcoholic drinks; prepared hot food; work on the till and carry out general cleaning tasks to maintain the hygiene of the stand.



Pertemps Network Group

• United Kingdom
• Staffing and Recruiting
• 700 & Above Employee

• Receptionist

  • Aug 2016 - Sep 2016

  Working at Ridgeway Skoda through Per Temps, my role was to answer the phone and transfer calls to the relevant person. Additionally, I carried out telephone surveys to gain feedback on the service that they have received in the showroom. Working at Ridgeway Skoda through Per Temps, my role was to answer the phone and transfer calls to the relevant person. Additionally, I carried out telephone surveys to gain feedback on the service that they have received in the showroom.


BBO Recruitment Ltd
• United Kingdom
• Staffing and Recruiting
• 1 - 100 Employee
• Telefundraiser

  • Jun 2016 - Jul 2016

IceSheffield
• United Kingdom
• 1 - 100 Employee
• Café Staff

  • Apr 2016 - Jun 2016

Zero Degrees Bar, Restaurant and Microbrewey
• Waitress

  • Aug 2015 - Jan 2016

Carl Frederik and Christiane Loos
• Au Pair

  • Sep 2014 - Jul 2015

Lakeland
• United Kingdom
• Retail
• 300 - 400 Employee
• Retail Assistant

  • Jul 2012 - Aug 2014