Kirsten Bloomfield
Business Architect at FromHereOn- Claim this Profile
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Bio
Daniel Koral
Kirsten is a real pleasure to work with. She has a real knack for balancing professionalism with keeping everyone around her smiling and energised. She's very comfortable and capable handling ambiguity and is a great thinker in her areas of expertise, be it Business Architecture and all the inter-disciplines surrounding value stream advisory, business process management and continuous improvement.
Kerry Buijs
Kirsten worked for BPMotion in providing consulting services for Telstra’s foundational BPM program. This program involved comprehensive analysis, stakeholder engagement and presentations to key business stakeholders. Kirsten’s consulting expertise included analysis into how Customer Experience was being modelled across Telstra for integration with the BPM program. The recommendations and development of a proposed Framework to consolidate how Customer Experience was modelled was used as a foundation towards future customer experience integration with the program. Kirsten also contributed towards BPM Governance development and the virtual Process Excellence Group put together as part of stakeholder engagement activities for the program.. I would not hesitate to recommend Kirsten for consulting services. Her strong analytical skills are an asset to any consulting project.
Daniel Koral
Kirsten is a real pleasure to work with. She has a real knack for balancing professionalism with keeping everyone around her smiling and energised. She's very comfortable and capable handling ambiguity and is a great thinker in her areas of expertise, be it Business Architecture and all the inter-disciplines surrounding value stream advisory, business process management and continuous improvement.
Kerry Buijs
Kirsten worked for BPMotion in providing consulting services for Telstra’s foundational BPM program. This program involved comprehensive analysis, stakeholder engagement and presentations to key business stakeholders. Kirsten’s consulting expertise included analysis into how Customer Experience was being modelled across Telstra for integration with the BPM program. The recommendations and development of a proposed Framework to consolidate how Customer Experience was modelled was used as a foundation towards future customer experience integration with the program. Kirsten also contributed towards BPM Governance development and the virtual Process Excellence Group put together as part of stakeholder engagement activities for the program.. I would not hesitate to recommend Kirsten for consulting services. Her strong analytical skills are an asset to any consulting project.
Daniel Koral
Kirsten is a real pleasure to work with. She has a real knack for balancing professionalism with keeping everyone around her smiling and energised. She's very comfortable and capable handling ambiguity and is a great thinker in her areas of expertise, be it Business Architecture and all the inter-disciplines surrounding value stream advisory, business process management and continuous improvement.
Kerry Buijs
Kirsten worked for BPMotion in providing consulting services for Telstra’s foundational BPM program. This program involved comprehensive analysis, stakeholder engagement and presentations to key business stakeholders. Kirsten’s consulting expertise included analysis into how Customer Experience was being modelled across Telstra for integration with the BPM program. The recommendations and development of a proposed Framework to consolidate how Customer Experience was modelled was used as a foundation towards future customer experience integration with the program. Kirsten also contributed towards BPM Governance development and the virtual Process Excellence Group put together as part of stakeholder engagement activities for the program.. I would not hesitate to recommend Kirsten for consulting services. Her strong analytical skills are an asset to any consulting project.
Daniel Koral
Kirsten is a real pleasure to work with. She has a real knack for balancing professionalism with keeping everyone around her smiling and energised. She's very comfortable and capable handling ambiguity and is a great thinker in her areas of expertise, be it Business Architecture and all the inter-disciplines surrounding value stream advisory, business process management and continuous improvement.
Kerry Buijs
Kirsten worked for BPMotion in providing consulting services for Telstra’s foundational BPM program. This program involved comprehensive analysis, stakeholder engagement and presentations to key business stakeholders. Kirsten’s consulting expertise included analysis into how Customer Experience was being modelled across Telstra for integration with the BPM program. The recommendations and development of a proposed Framework to consolidate how Customer Experience was modelled was used as a foundation towards future customer experience integration with the program. Kirsten also contributed towards BPM Governance development and the virtual Process Excellence Group put together as part of stakeholder engagement activities for the program.. I would not hesitate to recommend Kirsten for consulting services. Her strong analytical skills are an asset to any consulting project.
Credentials
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Agile Project Management Foundations
-Nov, 2015- Oct, 2024 -
Effective Communication and Relationships
Dale CarnegieSep, 2001- Oct, 2024 -
Agile Practionioner
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Prince2 Foundations
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Experience
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FromHereOn
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Business Consulting and Services
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Business Architect
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Nov 2020 - Present
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Queensland Department of Education
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Australia
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Government Administration
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700 & Above Employee
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Service Designer
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Aug 2020 - Nov 2020
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Business Architect - Consultant
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Jun 2019 - Jun 2020
FromHereOn is a global business design and strategic advice consultancy that works with a variety of clients. Achievements includeCo-developed the 3yr IT strategy and road map for University of Sunshine Coast. The strategy aims to sustain costs, uplift student experience, digitise services and scale IT services multiple campuses. Developed the Airservices Process Architecture, and the Strategy and Roadmap for the BPM Centre of Excellence. FromHereOn is a global business design and strategic advice consultancy that works with a variety of clients. Achievements includeCo-developed the 3yr IT strategy and road map for University of Sunshine Coast. The strategy aims to sustain costs, uplift student experience, digitise services and scale IT services multiple campuses. Developed the Airservices Process Architecture, and the Strategy and Roadmap for the BPM Centre of Excellence.
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BPMotion - Business & Processes in Motion
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Business Consulting and Services
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1 - 100 Employee
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Business Architect - Consultant to Telstra
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Jul 2018 - Apr 2019
BPM Motion Pty Ltd is a boutique BPM consultancy that works with Australian clients to organise and improve their processes. . Achievements includeShowcased to Telstra executives and board members, prototypes designed to reduce $100mil revenue issue and improve customer experience. Funding approved for implementation.Developed the customer experience process framework which provides process specialists tools to improve customer experience.Co-Established the Telstra wide Virtual Process Excellence Community. This group collectively addressed BPM maturity across organisation. Coached and mentored graduate analysts.
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CUA - Credit Union Australia Limited
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Australia
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Banking
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200 - 300 Employee
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Senior Business Analyst
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Aug 2015 - Jul 2018
CUA offers financial and insurance products to over 500 000 members and is Australia’s largest Credit Union. Achievements includeDeveloped the Business Capability, Operating Model and Roadmap for CUA’s anywhere, anytime online banking chat platform, This platform has won many industry awards. Developed the business case, designed and embedded the Operating Model for the CUA Banking Community Hub (Concept Branch). The concept branches have exceeded targets. Developed the value stream and user stories for CUAs Home Loan Switch product. This provided a user-driven, digital and automated way of switching home loans.
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Queensland Treasury Corporation
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Australia
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Financial Services
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100 - 200 Employee
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Business Process Architect
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Aug 2013 - Jul 2015
Queensland Treasury Corporation is the Queensland Government's central financing authority. Achievements include Developed the Enterprise Process Architecture and Process Design Principles in preparation for the organisation’s transformation. Queensland Treasury Corporation is the Queensland Government's central financing authority. Achievements include Developed the Enterprise Process Architecture and Process Design Principles in preparation for the organisation’s transformation.
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Business Aspect
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Australia
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Business Consulting and Services
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1 - 100 Employee
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Business Architect - Consultant to Royal Children's Hospital
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Jan 2013 - Aug 2013
Business Aspect is a technology and business advisory consultancy who specialise in improving the performance of organisations by delivering business transformation.Achievements include Re-engineered end to end processes for the implementation of a patient information system. Working with clinicians to determine the most optimal processes for accessing patient information, a transaction that occurs in every ward and in almost every transaction. Business Aspect is a technology and business advisory consultancy who specialise in improving the performance of organisations by delivering business transformation.Achievements include Re-engineered end to end processes for the implementation of a patient information system. Working with clinicians to determine the most optimal processes for accessing patient information, a transaction that occurs in every ward and in almost every transaction.
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Full time Mum
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Jan 2011 - Jan 2013
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Principal Business Analyst
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Oct 2009 - Dec 2010
Achievements includeDeveloped and implemented the Business Analysis Plan, Strategy and Methodology.Guided and oversaw the implementation of the Requirements Management system. Mentored Business Analysts in BPMN, process modelling, requirements gathering and assurance process. Developed the current state and future state process models and analysis for electronic Patient Information System. Achievements includeDeveloped and implemented the Business Analysis Plan, Strategy and Methodology.Guided and oversaw the implementation of the Requirements Management system. Mentored Business Analysts in BPMN, process modelling, requirements gathering and assurance process. Developed the current state and future state process models and analysis for electronic Patient Information System.
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Singtel Optus
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Australia
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Telecommunications
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1 - 100 Employee
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Billing Integration Manager
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Feb 2004 - Jul 2008
Managed 10-15 Business Analysts and 4-5 Technical analysts. Responsible for the Business analysis and business process analysis for all corporate product integrations in the billing domain.Achievements includeManaged the automation of billing processes. significantly increasing billing accuracy and reducing cycle-times and revenue leakage. Managed 10-15 Business Analysts and 4-5 Technical analysts. Responsible for the Business analysis and business process analysis for all corporate product integrations in the billing domain.Achievements includeManaged the automation of billing processes. significantly increasing billing accuracy and reducing cycle-times and revenue leakage.
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ADC Software Systems
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IT Services and IT Consulting
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Business Analyst
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2001 - 2003
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Convergys Information Management Group Inc.
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United States
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Software Development
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1 - 100 Employee
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Business Analyst
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Oct 1998 - Feb 2000
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Education
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2013 - 2018
QUT (Queensland University of Technology)
Masters of Business Process Management, BPM -
1991 - 1996
QUT (Queensland University of Technology)
Bachelor of IT
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