Experience

Velocity: The University of Auckland Innovation and Entrepreneurship Programme

• New Zealand
• Higher Education
• 1 - 100 Employee

• Velocity Programme Coordinator

  • Jun 2021 - Present

  Running a student-led entrepreneurship programme through the Centre for Innovation and EntrepreneurshipManaging multiple student teams of 30+ students to ensure successful and timely delivery of the year-long programme, including workshops, seminars, events, and competitionsCoordinating 50+ experts from the entrepreneurial ecosystem to judge competitions for seed funding for new start-upsOrganising guest speakers for workshops and seminarsEvent managing 300+ person events and hosting live online eventsAdapting existing programme structure to increase engagement with students and staff Controlling budget expenditure Building and maintaining positive business relationships with sponsors and external stakeholdersCollaborating across faculties to promote innovation at the University through social media, advertisements, newsletters, and University media advisers Coaching, mentoring, and giving pastoral care to the student volunteers



Beca

• New Zealand
• Business Consulting and Services
• 700 & Above Employee

• Sector Administrator

  • Dec 2020 - Jun 2021

  Sector admin for the Power Team in Auckland Sector admin for the Power Team in Auckland

• Velocity Programme Coordinator

  • Jan 2020 - Nov 2020

  Running a student-led entrepreneurship programme through the Centre for Innovation and EntrepreneurshipManaging multiple student teams of 30+ students to ensure successful and timely delivery of the year-long programme, including workshops, seminars, events, and competitionsCoordinating 50+ experts from the entrepreneurial ecosystem to judge competitions for seed funding for new start-upsOrganising guest speakers for workshops and seminarsEvent managing 300+ person events and hosting live online eventsAdapting existing programme structure to increase engagement with students and staff Controlling budget expenditure Building and maintaining positive business relationships with sponsors and external stakeholdersCollaborating across faculties to promote innovation at the University through social media, advertisements, newsletters, and University media advisers Coaching, mentoring, and giving pastoral care to the student volunteers



Auckland Council

• New Zealand
• Government Administration
• 700 & Above Employee

• Service Request Analyst

  • Nov 2018 - Nov 2019

  Temporary Assignment as IT Service Request Analyst Actioned IT requests, including creating new user network accounts, software installations, and network access Investigated and resolved user account errors  Created email templates for the department to send to requesters Temporary Assignment as IT Service Request Analyst Actioned IT requests, including creating new user network accounts, software installations, and network access Investigated and resolved user account errors  Created email templates for the department to send to requesters



Te Araroa Trail - New Zealand's Long Distance Trail

• Te Araroa Trail Hiker

  • Nov 2017 - Apr 2018

  Completed a solo hiking trip of 3,000km from Cape Reinga to Bluff Completed a solo hiking trip of 3,000km from Cape Reinga to Bluff



Jasmax

• New Zealand
• Architecture and Planning
• 100 - 200 Employee

• Team Coordinator / Personal Assistant

  • Jun 2016 - Nov 2017

   Administrator for three Principals, managing emails, diaries, tasks, travelling arrangements, etc. Team coordinator for the Knowledge and Innovation department Assisted in tracking projects in the Quality Assurance system, ensuring projects are in the correct phase according to their timeline Responsible for booking and tracking career development trainings for all four national branches  Managed archiving system Chief Fire Warden, Health & Safety Representative, and First Aid Certified

• Receptionist/Barista

  • Jul 2014 - Jul 2016

   Inventoried and managed office stationery and supplies Coordinated meeting rooms and maintained facilities Made coffee for coworkers and clients Greeted clients and suppliers to ensure they felt welcomed



Langham Hospitality Group

• Hong Kong
• Hospitality
• 700 & Above Employee

• Hotel Front of House Trainer

  • Aug 2013 - Apr 2014

   Secondment role for a new hotel opening Trained group of 30 staff in customer service, front of house procedures, brand standards, and brand values Wrote standard operating procedures and other training material

• Senior Guest Services Agent

  • May 2012 - Aug 2013

   Supervised the front desk during shifts Filled in as Duty Manager for the hotel as needed Created standard operating procedures for the front desk Wrote the front desk training manual Collaboratively created the NZQA Hospitality Qualification for The Langham Trained all new Guest Services Agents in processes and brand standards

• Guest Services Agent

  • Nov 2010 - May 2012

   Delivered five star service to guests as their first and last impressions of the hotel Achieved the highest conversion rate of upsells to higher room categories Loaded groups in to the system, ensuring routing, prices were accurate Balanced group accounts/invoices Processed payment for guests’ accounts



SpringHill Suites by Marriott

• Hospitality
• 700 & Above Employee

• Hotel Receptionist

  • Feb 2008 - Jul 2010

   Greeted guests and made them feel welcome at the hotel  Provided helpful information to guests about the hotel and the local area Ran reports to ensure the computer system was operating properly Resolved guest complaints and problems they may have encountered Assisted in training new hires Placed orders and managed inventory for lobby market  Received Employee of the Month Award in June 2008, June 2009, and January 2010  Greeted guests and made them feel welcome at the hotel  Provided helpful information to guests about the hotel and the local area Ran reports to ensure the computer system was operating properly Resolved guest complaints and problems they may have encountered Assisted in training new hires Placed orders and managed inventory for lobby market  Received Employee of the Month Award in June 2008, June 2009, and January 2010