Experience

Oria Health

• Mental Health Care
• 1 - 100 Employee

• Senior Customer Experience Advocate

  • Jan 2022 - Present



Connell & Associates, BHS

• United States
• Mental Health Care
• 1 - 100 Employee

• Telehealth Administrator

  • Jan 2021 - Jan 2022

  I helped coordinate telehealth providers and client care, as our practice pivoted from mostly in-office providers to telehealth providers as a result of the pandemic. My duties included scheduling, client coordination, coordination of care, coordinating continued care after inpatient stays, maintaining provider and client satisfaction, and later morphed into my role at Oria Health.

• Front Desk Coordinator

  • Jun 2020 - Jan 2021

  I managed the client flow in-office, maintained providers schedules, worked in tandem with our billing department in collecting co-pays, updated client demographics, and ensured client satisfaction at the beginning and end of their appointments. During the scheduling process I made personalized recommendations for our client's mental health care based on their needs, insurance requirements, and personality to ensure they were well equipped on their mental health journey. This role prepared me to step into the "Telehealth Admin" role at Connell & Associates six months after my hire.