Senior Project Manager

• Jan 2023 - Present

Partnerships Project Manager

• Jun 2022 - Sep 2022

- Created plans for on-boarding and national rollout of our Store-to-Home services with brands such as Homebase and IKEA - I created project proposals with budgets and timelines for sign off with stakeholders. - I assigned work packets to squad members and meet weekly to track work loads and the project plan. - I worked with product managers to scope technical development work required for the project. - Created plans for on-boarding and national rollout of our Store-to-Home services with brands such as Homebase and IKEA - I created project proposals with budgets and timelines for sign off with stakeholders. - I assigned work packets to squad members and meet weekly to track work loads and the project plan. - I worked with product managers to scope technical development work required for the project.

Project and Operations Manager

• Jan 2020 - Jun 2022

-I host and chair weekly management meetings with the management team and CEO, take actions and follow up on outstanding points. I report separately to the CEO on improvements and recommended projects across the business. -I work closely with the marketing team and operations teams on all projects, developing plans and time lines. I am the go-to person for all new projects and work with the stakeholders and users throughout each project, large or small, to get the best results.-During 2021 I successfully spearheaded a company-wide project to move ERP and CRM software. I was involved in every step of this process, from briefing it in, testing and final delivery. Worked with every department as well at the outside software development team to ensure needs were met, and make sure there was no downtime or impact on our revenues.-Responsible for project managing the Marketplace channel, which makes over £2.5 million revenue per year, working closely with designers and supervising the team to ensure sales are high and deadlines are met. -Alongside these responsibilities, I continued with the responsibilities of the Projects, Processes and Systems (see below). Show less

Operational Projects, Processes and Systems Manager

• Jun 2017 - Jan 2020

I headed operational projects that implement change and improvements at Easylife, a catalogue and mail order retailer. My responsibilities included; - Managing and ensuring delivery of projects ranging through each department, including creation of business case and overseeing quality of delivery. - Supporting the running of day-to-day operations with especial focus on monitoring the deliverables expected each day. - Managing work streams and work package teams with focus on quality and time expectations. - Setting up and running dashboards and reports across the business. - Acting as logistics liaison between head office and other offices, including the warehouse. Show less

Partnership and Marketing Executive

• Dec 2015 - Jun 2017

In my Partnerships and Marketing role at Easylife, I have taken full responsibility for Reader Offers, where I work alongside national publications to run both offline and online campaigns. This involves checking profit margins, briefing in designers, liaising with Operations, working with partners to best suit their needs and then analysing the results through numerous reports. I also work with our partner's supplements, which I enjoy on both a creative and commercial level.This role is challenging, creative and has really helped me hone some of my skills, such as;- Excellent knowledge of Excel- Working knowledge of Photoshop, Dreamweaver and basic HTML- Communicating with a variety of different departments and with business partnerships- Understanding of commerciality and profit Show less

Customer Experience Operations

• Oct 2015 - Nov 2015

Customer Service Representative

• Jun 2015 - Sep 2015

I work within the Customer Service Team at Easylife, a catalogue company that has links with established names such as The Radio Times, The Daily Telegraph and The Guardian. I deal with customer service issues over the telephone and through email, as well as supervising temporary staff in their duties. I am responsible for training staff to use our supervisor system and CRM.This role allows me to display my excellent communication skills, as well giving me plenty of opportunity to solve problems in creative ways. I believe that in a customer service department you get to see exactly how a company works, as well as listen to the customers. It believe it is giving me a wonderful insight into business that will help me with any future roles. Show less

Business Development Executive

• Dec 2014 - Feb 2015

I was involved in the sales sector of a tech business. My work involved both account management and new business development, as well as elements of project management and marketing. -Research of potential businesses. -Contribution to marketing campaigns -Lead generation. -Discussion of IT solutions with different enterprises. -Management of web and telephone based inquiries. -In charge of social media. -Use of databases. -CRM management. -Project and account management. -Elements of office admin. Show less

Site Contributor

• Apr 2014 - Sep 2014

- Bug testing and site population. - Helped set up, market and run the website launch. - Created events and interesting content for the site. - Interviewed relevant individuals and typed up the interviews for the website. - Attended meetings with the IT company involved, and contributed with thoughts and ideas. - Involved in the writing of press releases. - Bug testing and site population. - Helped set up, market and run the website launch. - Created events and interesting content for the site. - Interviewed relevant individuals and typed up the interviews for the website. - Attended meetings with the IT company involved, and contributed with thoughts and ideas. - Involved in the writing of press releases.