Experience

CareerStep

• United States
• E-Learning Providers
• 100 - 200 Employee

• Success Advocate

  • Jul 2017 - Present

  Created over 30 internal training documents and processes for advocate & operations teams; regularly hosted weekly and monthly team trainings for 5-20 participants to ensure compliance and best practice for company & client success.Assist in training and onboarding over 21 new employees; including making schedules and creating onboarding processes. Onboarding new learners and presenting our onboarding process & resources to potential new academic partners.Created over 65 knowledge articles for internal employee training as well as external articles on our CareerStep Community website to support learners through their training programs.Create training videos and tutorials, including personalized training for learners to show how to navigate the certification programs, as well as general training videos for employees.Deliver personalized, constructive, engaging, and motivating one-on-one communications to build meaningful and trusting relationships with our diverse trainee population.Communicate with e-learners, academic partner admins, and WorkForce Services & Vocational Rehab counselors, using active listening to discover and resolve underlying concerns and anticipate and resolve potential future obstacles via calls, chats, and emails.Guide learners through the process to obtain national certification for areas such as computer technician and healthcare IT (CompTIA A+), pharmacy technicians (Pharmacy Technician Certification Board), medical coders (American Academy of Professional Coders), medical assistants (National Healthcareer Association), and many others in the healthcare industry.Support and coach hundreds of learners every month in developing a plan to achieve academic goals.Record accurate, detailed, and organized learner data within account management systems.Assist in troubleshooting system issues with learners & fellow employees to identify and address quality issues; forward to the appropriate team for correction if needed.



Republic Services

• United States
• Environmental Services
• 700 & Above Employee

• Account Manager

  • Nov 2008 - Jul 2017

  Managed over 100 accounts, including those in the top 25% of high-value clients, and presented solutions to the client in order to meet our goals for growth & retention.Renewed client agreements, ensuring target margins on customer accounts.Obtained and analyzed competitor bids to stay aware of market behavior and competitive trends.Maintained relationships with existing clients to retain accounts.Attended bid meetings and created presentations for new/potential clients.



State of Missouri

• United States
• Government Administration
• 700 & Above Employee

• Court Clerk

  • Oct 2003 - Oct 2008

  Maintained schedule and filing for dockets for Judge Dennis Smith.Entered judgments and court minutes.Swear in witnesses, took summary notes while recording court hearings. Maintained schedule and filing for dockets for Judge Dennis Smith.Entered judgments and court minutes.Swear in witnesses, took summary notes while recording court hearings.