Experience

Dundee & Angus Chamber of Commerce

• United Kingdom
• Non-profit Organization Management
• 1 - 100 Employee

• Marketing Manager

  • Sep 2022 - Present



Lintrathen Cycles

• United Kingdom
• Facilities Services

• Content and Email Marketing Manager

  • May 2019 - Mar 2022

  Create content and maintain social media presence Plan and execute email marketing campaigns across UK market to increase brand awareness and attract potential customers Track data and analytics Identify and propose sale opportunities Measure and report on the performance of all marketing campaigns Identify trends and insights, and optimize spend and performance based on the insights Create content and maintain social media presence Plan and execute email marketing campaigns across UK market to increase brand awareness and attract potential customers Track data and analytics Identify and propose sale opportunities Measure and report on the performance of all marketing campaigns Identify trends and insights, and optimize spend and performance based on the insights



Chisholm Hunter

• United Kingdom
• Retail Luxury Goods and Jewelry
• 100 - 200 Employee

• Sales Professional

  • Apr 2020 - Oct 2021

  Helped digital team in SEO: optimizing keyword use and effectiveness Created email marketing templates for both new and potential clients Recording client details and scheduling appointments whilst upholding DPA practices Liaising and networking with current and potential clients, in person and also via phone and email Providing excellent levels of customer service in a professional and efficient manner Meeting and exceeding regular KPI’s Helped digital team in SEO: optimizing keyword use and effectiveness Created email marketing templates for both new and potential clients Recording client details and scheduling appointments whilst upholding DPA practices Liaising and networking with current and potential clients, in person and also via phone and email Providing excellent levels of customer service in a professional and efficient manner Meeting and exceeding regular KPI’s



Edinburgh Children's Hospital Charity

• United Kingdom
• Fundraising
• 1 - 100 Employee

• Marketing and Communications Internship

  • Jan 2021 - Jun 2021

  Writing and editing press releases Copywriting Conducting interviews via email and telephone Creating and editing website content Public and stakeholder engagement Developing a marketing communications plan Create and upload digital media content Updating blogs and website Writing and editing press releases Copywriting Conducting interviews via email and telephone Creating and editing website content Public and stakeholder engagement Developing a marketing communications plan Create and upload digital media content Updating blogs and website



Beaverbrooks

• United Kingdom
• Luxury Goods & Jewelry
• 200 - 300 Employee

• Sales Assistant

  • Mar 2019 - Mar 2020

  Achieve daily, weekly and quarterly sales targets Ensure repeat custom by providing high levels of customer service Close sales by using question skills and establishing customer needs Administrative duties Visual merchandising Achieve daily, weekly and quarterly sales targets Ensure repeat custom by providing high levels of customer service Close sales by using question skills and establishing customer needs Administrative duties Visual merchandising



People's Postcode Lottery

• United Kingdom
• Fundraising
• 100 - 200 Employee

• Customer Experience Agent

  • May 2015 - Mar 2019

  Selling tickets to meet KPI’s via inbound and outbound calls Retaining players Managing and resolving customer complaints Responding to customer queries and questions via email Training of new employees Selling tickets to meet KPI’s via inbound and outbound calls Retaining players Managing and resolving customer complaints Responding to customer queries and questions via email Training of new employees