Experience

SuperPark Suomi

• Finland
• Travel Arrangements
• 1 - 100 Employee

• Country Director, Finland

  • Feb 2021 - Present

• Head Of Customer Experience

  • Dec 2019 - Jan 2021

• Park Director

  • Jul 2018 - Dec 2019

  - P&L responsibility- Leading the team of 13 professionals- Building a unique and strong customer experience- Integrating marketing and sales - Selling services to companies and organizations

• Manager, customer service and projects

  • Oct 2016 - Jun 2018

  - Concepting and implementing instructed services: courses, camps and birthday parties for consumers; corporate packages for B2B sector - Developing and implementing customer service strategy and details- Participating in new park openings, supervising and training the concept, customer service and day-to-day routines for six teams in Finland, one in Sweden and two teams in Asia- Selling recreational days and other services to companies- Planning and producing marketing events- Developing recruitment process and guidelines- Designing and implementing employee satisfaction survey



Kieppis Oy

• Finland
• Retail

• Business owner

  • Jun 2013 - Present

  My company offers training and sport services for both adults and children e.g. - Comprehensive personal training - Physical training for youngsters to support a specific sport - Group instructions in events My company offers training and sport services for both adults and children e.g. - Comprehensive personal training - Physical training for youngsters to support a specific sport - Group instructions in events



Forever-kuntoklubit

• Finland
• Wellness and Fitness Services
• 1 - 100 Employee

• Fustra Trainer

  • Sep 2014 - Sep 2016

  I worked as a personal trainer for two years focusing in Fustra method and functionality training. I did all selling myself both to B2C and B2B. I was acknowledged being a very committed, inspiring and demanding coach. I worked as a personal trainer for two years focusing in Fustra method and functionality training. I did all selling myself both to B2C and B2B. I was acknowledged being a very committed, inspiring and demanding coach.



GymiHerttoniemi

• Business owner

  • Jun 2010 - Jun 2013

  I was a franchisee for Gymi, Fitness Club for kids and youngsters. As an owner of GymiHerttoniemi my responsibilities and role included marketing, selling, teaching sports, customer service, administration duties and day-to-day operations. I increased the loyal customer base from 0 to 500, which is excellent in this size of business. I was able to triple the profit in 2012-2013 season compared to the one before. As a first franchisee of the Gymi franchising chain, I was strongly involved in building the brand. I executed marketing events and produced local campaigns for schools, day-care centers and associations.



Self-employed

• Real Estate
• 1 - 100 Employee

• Sports instructor and voluntary work during maternity leave

  • Jan 2006 - May 2010

  During my maternity leave for three children I worked as a sports instructor for kids. I educated myself properly during 4 years, had 10 working hours per week and taught approximately 100 children weekly. At the same time I did voluntary work as a marketing coordinator for the following organizations: Helsingin Montessoriyhdistys, Suomen Montessoriyhdistys, MLL:n Tammisalon-Roihuvuoren yhdistys ja Herttoniemenrannan Montessorileikkikoulu. During my maternity leave for three children I worked as a sports instructor for kids. I educated myself properly during 4 years, had 10 working hours per week and taught approximately 100 children weekly. At the same time I did voluntary work as a marketing coordinator for the following organizations: Helsingin Montessoriyhdistys, Suomen Montessoriyhdistys, MLL:n Tammisalon-Roihuvuoren yhdistys ja Herttoniemenrannan Montessorileikkikoulu.



Satama Interactive Oyj

• Finland
• Technology, Information and Internet

• Project manager

  • Aug 2002 - Jan 2004

  I was responsible for managing customer-specific extranet and Internet services for Nokia. I had an active selling role. In the beginning of the year 2004 I left for maternity leave. I was responsible for managing customer-specific extranet and Internet services for Nokia. I had an active selling role. In the beginning of the year 2004 I left for maternity leave.



TJ Group Plc

• IT Services and IT Consulting
• 1 - 100 Employee

• Team leader, international marketing consultant

  • May 1998 - Oct 2001

  I started in a new media agency, KeyPartners. Due to the company acquisition I transferred to TJ Group. During the years my responsibilities and roles included: Team leader, 06/01 -10/01 I supervised a team of project managers and consultants in the Digital Communications business unit. I was responsible for profitability and quality of the delivered customer projects as well as for organizing the human resources. I managed long-term customer relationships as a support to the sales organization. I was actively involved in developing internal business processes. International project manager, 10/00 -05/01 As a project manager I was responsible for delivering a demanding extranet project for a global client. A large project group consisted of people from the client, the supplier and subcontractors side in Finland, Sweden and Denmark. During the project I was based in Denmark for three months. International marketing consultant, 10/00 -05/01 I planned and implemented a transfer of a new software product and related services from the parent company to its subsidiaries in Sweden and Denmark. I supervised the market research and planned the marketing strategy together with the company's marketing team. I participated strongly in the product development process with the technical team. Project manager, 02/00 -09/00 I was responsible for consulting and managing customer-specific extranet, intranet and Internet services for insurance, financing and telecom companies and organizations. I developed specific process models for project deliveries and supported junior project managers in their work. Team leader, 05/98- 01/00 As a leader of a design team I acquired strong interpersonal skills. I understand the work of different professionals in project deliveries.