Experience

DSFederal

• United States
• IT Services and IT Consulting
• 100 - 200 Employee

• Project Coordinator/Telecom Data Analyst

  • Sep 2019 - Present

  Rockville, Maryland, United States



Turning Point Global Solutions

• United States
• Software Development
• 100 - 200 Employee

• Telecom Data Analyst

  • Feb 2018 - Sep 2019

  Rockville, Maryland



Verizon

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Senior Coordinator – Order Manager

  • May 2002 - Dec 2016

  Ashburn, VA Handled long distance phone service request processing for the federal government. Assisted in special projects and training as requested by management. • Played a lead role in Verizon's largest circuit migration for the federal government accounts by programming complex macros and overseeing all circuit and equipment ordering for Verizon's most intricate IP products. • Participated in the coverage for emergency work assignment while acquiring proficiency on… Show more Handled long distance phone service request processing for the federal government. Assisted in special projects and training as requested by management. • Played a lead role in Verizon's largest circuit migration for the federal government accounts by programming complex macros and overseeing all circuit and equipment ordering for Verizon's most intricate IP products. • Participated in the coverage for emergency work assignment while acquiring proficiency on various functions and systems with minimal training and instruction at different job locations. • Designed and programmed macros to boost productivity, improve quality of output, and reduce the number of staff needed thereby reducing overall project costs. • Successfully introduced and administered a system that enabled sharing of macros among multiple departments. Show less



MCI

• Local Order Processor

  • Feb 2001 - May 2002

  Frederick, MD Entered and processed large customer orders into multiple systems consistently meeting customer demands. • Processed Telecommunication Service Priority – Emergencies (TSP-E) orders during national crisis situations by installing service to emergency and strategic locations. • Identified and resolved issues with Local Order Processing Team. • Selected by management to transition the local order processing function from Richmond, Virginia to Frederick, Maryland and provide… Show more Entered and processed large customer orders into multiple systems consistently meeting customer demands. • Processed Telecommunication Service Priority – Emergencies (TSP-E) orders during national crisis situations by installing service to emergency and strategic locations. • Identified and resolved issues with Local Order Processing Team. • Selected by management to transition the local order processing function from Richmond, Virginia to Frederick, Maryland and provide useful feedback. Show less



Computer jobs

• Telecommunications
• 1 - 100 Employee

• Order Coordinator

  • Feb 2000 - Feb 2001

  Frederick, MD Oversaw large business accounts in preventing loss of phone service with customers switching services. Effectively utilized various mainframe and web-based systems for day-to-day process.



Citi

• United States
• Financial Services
• 700 & Above Employee

• Operations Analyst

  • Jun 1997 - Oct 2000

  Hagerstown, MD Assisted management on all aspects of directing a team comprised of twenty-five representatives and participated in the startup, training, and development of new unit in Albuquerque, NM. • Provided major contributions to credit card fraud detection at Citicorp via tracking trends, patterns and creating formulas, resulting in significant company savings. • Led the development and implementation of management technique introducing peer-to-peer networking which increased productivity… Show more Assisted management on all aspects of directing a team comprised of twenty-five representatives and participated in the startup, training, and development of new unit in Albuquerque, NM. • Provided major contributions to credit card fraud detection at Citicorp via tracking trends, patterns and creating formulas, resulting in significant company savings. • Led the development and implementation of management technique introducing peer-to-peer networking which increased productivity and efficiency. • Formulated action plans to assist staff in achieving their goals as well as new procedures and formula criteria to detect fraudulent credit card use. • Prepared, maintained, and initiated the department’s procedure manual. Show less