Experience

Hanover Inn at Dartmouth College

• Hospitality
• 1 - 100 Employee

• Acting Executive Housekeeping Manager & Event Supervisor

  • Apr 2012 - Present

  Performing as an Acting Executive Housekeeping Manager & Event Supervisor, I am primary designated for the overall housekeeping/laundry operations management securing compliance with the COVID-19 protocols. In doing so, I stringently ensure that the entire event/guest rooms adhere to standards, track lost/found records, and train overall staff with hotel standards. Furthermore, I am assigned to oversee inventory, scheduling, hiring, purchasing, cleaning of 5-star restaurant and the daily departmental meetings. My notable accomplishments over the years include; I helped launch the hotel, I'm on the safety committee, and was awarded "Manager of the Quarter" several times. I also had chances to collaborate closely with high-profile guests from former presidents to famous actors who like specific needs and arrangements. I accomplished multiple high-occupancy events such as the "Ivy League Graduation," etc., where thousands of people come in and out of the hotel during the event.



Grime Fighters

• United States

• Cleaning Subcontractor

  • May 2011 - Apr 2012

  Acted as the competent Cleaning Subcontractor, I conscientiously execute cleaning and maintenance services on a contract basis, hire cleaning staff for different clients in different facilities. In doing so, I diligently maintain a world-class performance for family businesses while the owners are away. I also promote workflow efficiency by ensuring the quality of necessary tools and equipment. Furthermore, I delegate staff in all scheduled projects and ensure my team is equipped. Acted as the competent Cleaning Subcontractor, I conscientiously execute cleaning and maintenance services on a contract basis, hire cleaning staff for different clients in different facilities. In doing so, I diligently maintain a world-class performance for family businesses while the owners are away. I also promote workflow efficiency by ensuring the quality of necessary tools and equipment. Furthermore, I delegate staff in all scheduled projects and ensure my team is equipped.



Holiday Inn Express

• United States
• Hospitality
• 700 & Above Employee

• Housekeeping Manager

  • Aug 2008 - May 2011

  During my service in Holiday Inn as the Housekeeping Manager, I guided a team of housekeeping employees to guarantee special service delivery and uphold top-tier cleaning standards by developing innovative housekeeping procedures and techniques. I also secure effective housekeeping operations through managing all daily activities, including appropriate cleaning of suites, offices, seating areas, washrooms, concession stands, and all public spaces within the establishment. Headed the recruiting, scheduling, and training of all new housekeeping staff members to ensure that everyone upheld the highest standards of cleanliness, safety, and conduct, as well as compliance with OSHA standards.Under my supervision, I earned high guest satisfaction rates by tactically planning, organizing, and directing team members throughout operations. I also successfully ascertain the correct provision of appropriate tools and equipment to streamline workflow for high-caliber service delivery. I optimized the monthly budget and managed the inventory of all supplies.



Courtyard by Marriott

• Hospitality
• 700 & Above Employee

• Housekeeping Supervisor

  • Apr 2007 - May 2008

  Having served as the Housekeeping Supervisor, I demonstrated flexibility in the organizational leadership's adequate supervision for multiple, simultaneous housekeeping duties for high-profile clientele. I coordinated the workforce scheduling and task delegation for daily cleaning responsibilities for the whole facility regularly. I was instrumental in the comprehensive training, workforce scheduling, and task delegation for the entire facility's daily cleaning responsibilities. To accelerate customer loyalty, I mitigated customer complaints and applied cost-effective resolutions. On the other hand, enhancing the service we provide, I have ensured the housekeeping initiatives' fluidity and timely flow. I as well supervised the daily housekeeping activities while determining areas for strategic improvement.