ICT Techniican

• Jan 2023 - Present

sole trader

• Aug 2022 - Present

creating 3D printing and laser engraved products creating 3D printing and laser engraved products

1ST line support

• Jun 2022 - Aug 2022

IT Support Technician

• Feb 2022 - Jun 2022

Field Engineer

• Nov 2021 - Feb 2022

contract role collecting, exchanging, installing hardware i.e. Laptops, monitors, chip and pin machines at customer homes or in business, with some well know shops, banks and restaurants and pubs contract role collecting, exchanging, installing hardware i.e. Laptops, monitors, chip and pin machines at customer homes or in business, with some well know shops, banks and restaurants and pubs

W10 deployment engineer

• Oct 2021 - Nov 2021

A contract role imaging new desktops, transferring user data, replacing end of life computer with new machines, installing bespoke programs and setting up default programs, assisting and advising users. A contract role imaging new desktops, transferring user data, replacing end of life computer with new machines, installing bespoke programs and setting up default programs, assisting and advising users.

Service Desk Analyst

• Jun 2021 - Oct 2021

A contract role support user on laptop/desktop in the office and working from home. Resolving issues with VPN or VDI i.e Citrix or Azure, Teams, outlook, resetting passwords, unlocking account In AD and bespoke software, setting up new starters on bespoke software, granting additional access to programs, logging tickets on Jira A contract role support user on laptop/desktop in the office and working from home. Resolving issues with VPN or VDI i.e Citrix or Azure, Teams, outlook, resetting passwords, unlocking account In AD and bespoke software, setting up new starters on bespoke software, granting additional access to programs, logging tickets on Jira

IT Service Desk Technician:

• Mar 2021 - May 2021

A contract role helping windows 10 laptop and desktop users via teams, email or phone with software or hardware issues. Password resets in AD and bespoke software, Wacom devices, dual screen setup, VPN issues, dealing with 3rd parties, liaising with other departments, account unlocks, installing printers, supporting bespoke software, A contract role helping windows 10 laptop and desktop users via teams, email or phone with software or hardware issues. Password resets in AD and bespoke software, Wacom devices, dual screen setup, VPN issues, dealing with 3rd parties, liaising with other departments, account unlocks, installing printers, supporting bespoke software,

Windows 10 deployment Engineer:

• Feb 2021 - Feb 2021

A contract role deploying laptops with a windows 10 image to staff in a face-to-face role. moving user’s data from Windows 8 machine to Windows 10. Resolving any hardware or software issue, installing VPN client and checking outlook is working OK. Printer setup, installing any non-standard software if needed. A contract role deploying laptops with a windows 10 image to staff in a face-to-face role. moving user’s data from Windows 8 machine to Windows 10. Resolving any hardware or software issue, installing VPN client and checking outlook is working OK. Printer setup, installing any non-standard software if needed.

First Line Support

• Nov 2020 - Dec 2020

A contract role supporting home workers, shops and staff which involved, password resets and account unlocks in AD, re-enabling VPN. Supporting bespoke systems, logging tickets on ManageEngine, setting up staff for franchise stores. Testing stores network connection, liaising with third parties regarding network problems or landline phone issues. Remote connection using VNC, RDP to stores or servers. A contract role supporting home workers, shops and staff which involved, password resets and account unlocks in AD, re-enabling VPN. Supporting bespoke systems, logging tickets on ManageEngine, setting up staff for franchise stores. Testing stores network connection, liaising with third parties regarding network problems or landline phone issues. Remote connection using VNC, RDP to stores or servers.

IT Support Engineer

• Apr 2020 - Nov 2020

This contract role involves supporting users on desktop and laptops via phone, email and face to face. Creating and updating documentation. Project work i.e. Setting up a new helpdesk ticketing system for the service desk called Mange Engine, OS deployment, creating a new asset database. Site visits to replace hardware, set up dual screen monitors. Department moves. Installing software, remoting to user’s machines. Supporting user on a Windows 10 platform, Microsoft Office 2010 and 2016, Office 365 Citrix and Clinical software. Creating and disabling user accounts, password resets Show less

ICT Field Support Engineer

• Feb 2020 - Apr 2020

A contract role which required helping move GP surgeries in North Yorkshire from emBED network to NECS. This required installing Sophos, checkpoint, installing and configuring printers, building laptops, setting up outlook, diagnosing software issues as the software is pointing to the wrong location. A contract role which required helping move GP surgeries in North Yorkshire from emBED network to NECS. This required installing Sophos, checkpoint, installing and configuring printers, building laptops, setting up outlook, diagnosing software issues as the software is pointing to the wrong location.

Windows 10 roll our engineer

• Oct 2019 - Dec 2019

Updating the bios and re-imaging existing Dell Laptops/Desktop to Windows 10. Removing equipment from SCCM and AD to install Windows 10 from the deployment server. Installing Windows 10 on new equipment Intel NUC and Lenovo Laptops,. Installing drivers. Re-imaging existing Asus tablets. Updating the bios and re-imaging existing Dell Laptops/Desktop to Windows 10. Removing equipment from SCCM and AD to install Windows 10 from the deployment server. Installing Windows 10 on new equipment Intel NUC and Lenovo Laptops,. Installing drivers. Re-imaging existing Asus tablets.

IT Technician

• Feb 2018 - Jun 2018

Whilst at the Yorkshire Ambulance Service, the role involved supporting staff relocating to other areas due to decorating, removing and setting up their equipment and moving equipment back when the new area had been completed. Installing new laptops, docking stations and rewiring network cables. Network patching in the server rooms. Moving equipment to the required storage areas as it arrived. Supporting the migration to NHS mail, which involved creating documentation and providing advice for IT staff and users regarding NHS mail. Resetting passwords. Liaising with the project manager regarding NHS mail i.e. concerns, questions and solutions. Updating names etc… in NHS mail and AD with the details. Contacting Accenture regarding any problems. Reimaging Toughbooks and writing a security report regarding the vulnerabilities found. Installing hardware in PCs and setting up equipment at other sites Remoting to laptop or desktops using Dameware mini remote access and Igels via Tight VNC, with details from Igel UMS5. Supporting Windows 7 /10 machines, Microsoft outlook 2010, resetting windows password. Using AssetDB to find users machine names, liaising with other service desk members for ESR logins and password resets also adding user permissions on smart cards. Asking for advice on policy and procedure or advice on how to use software. Making voice comms or infrastructure aware of any potential major problems. Logging calls on Assure, Speaking to users via phone, email , in person or via Assure. Show less

ICT Technician

• Aug 2016 - Sep 2016

The role involved speaking to user face to face regarding desktop and laptop problems. Supporting users on Windows 7 and 10. Installing drivers. Creating documentation for users (teachers and pupils) i.e how to use the new printers, how to find programs on windows 10. Assisting in installing new Cisco switches. Patching in the coms/server rooms. Replacing PSUs, Removing old desktops, monitors etc... Installing new desktops. Reimaging desktop and laptops. Replacing projector bulbs. Diagnosing wired and wireless network problems. Updating the asset database. Assigning users/equipment to the correct AD for the group policies.Remote access to VMware. Show less

Service Desk Analyst

• May 2015 - Sep 2015

IT service desk analyst: - A contract roll which involved speaking to user's face to face,over the phone and via email regarding computer requests and incidents.The role involved installing software, workarounds and fixes, resetting passwords on windows xp and windows 7 machines in Active directory. Creating new email accounts or distribution accounts, restricting access on network folders, restoring files or folders and mapping network drives. Also resolving problems with email archiving using pst's and Symentec enterprise vault. The role would involve collating information on faults or requests on a call logging software called Remedy. I would diagnose the issue and resolving the fault at first point of contact where possible using the local knowledge base, consulting colleagues, other teams or browsing the internet. Where required, appointments would be made for users to bring in the laptops for reimaging, software updated or further investigation of problems. Show less

IT service desk analyst

• Sep 2014 - May 2015

A contract role which involves speaking to user’s face to face, over the phone or contacting via email regarding incidents and requests. The role would involve collating information on faults or requests on a call logging software called Footprints. I would diagnose the issue and resolving the fault at first point of contact where possible using the local knowledge base, consulting colleagues, other teams or browsing the internet. Where required, appointments would be made for users to bring in the laptops for reimaging, software updated or further investigation of problems. 2nd line engineers would be booked to see users on site or 3rd line to investigate global problems like a site down, network or server problems also restoring files and spam. I supported Windows 7 user’s on laptops and desktop machines by connecting to user’s machines via Lync or SCCM 2012. The role also involved adding group policies or network requests to user accounts in AD, set up new logon accounts in AD, setting up new group email account or a distribution list, updating existing details in AD and exchange, deploying software via SCCM 2012, adding local and network printers, resets passwords for Window and Rio, supporting systmone. Other area included updating the knowledge base on existing and new solutions and liaising with 3rd parties like Dell for warranty repairs, resyncing Blackberries and supporting Windows 8 tablets and Ipads also general office administration. Show less

IT service desk technician

• Apr 2013 - Sep 2014

A contract role which involved recording faults and requests in a call logging software called Vivantio. I supported Windows 2000, XP and windows 7 users on desktop and laptops also users on terminal using VMWare which I connected to using VNC. The role would involve speaking to users face to face, over the phone or via email. Where possible, faults or requests would be resolved at the first point of contact, if required we would assign to the required area or department like 2nd or 3rd line. The job entailed supporting user on Microsoft office 2007 and 2010, supporting systmone, setting up local and network printers, adding group policies or network requests to user accounts in AD, resetting passwords for Windows, updating existing calls, also updating the knowledge base on existing solutions and creating new solutions and general office administration. te access Show less

IT service desk analyst

• 2010 - 2012

Part of a project to move 30 million accounts transferred from HBOS. Biggest financial project of its kind ever As Part of the warranty team at Lloyds, I was involved in support projects before these were released to the main business. The result of this was a successful implementation of the biggest account transferred at the time and the switching of systems for HBOS to Lloyds. This role involved getting everyone moved to a single exchange platform, getting ready for chip and pin. We supported windows XP laptops and connect via Tivoli remote access to support a bespoke software call Plan.It, also helping users with the new remote access software for user called VSRA (Vodafone secure remote access) We resolved faults where possible at the first point of contact over the phone or via email on a call logging software call Smart(this was a version of Remedy), if we could not resolve the problem these were passed to the required area or department e.g the developers, 2nd or 3 line. Other areas included helping users with blackberry problems, arrange for replacement laptops to be delivered, mapping drive, resetting windows password, updating the knowledge base called knowit on existing and new solutions,. We would monitor incident queues to ensure user issues are being resolved in a timely fashion by updating existing calls and liaising with other team or departments for updates. Escalate common incidents for further analysis so a permanent fix can be established and prevent future incidents from occurring also take calls from other areas of the business when we were quiet s Show less

Mortgage Retentions consultant

• Aug 2003 - Jul 2010

Based in a call centre, describing products in layman terms, objection handling, general office duties, using sales techniques, recording information on various databases. Selling insurance products to existing customer (mortgage protection, building & contents & life)also credit cards and current accounts, adhering to service level agreements. Based in a call centre, describing products in layman terms, objection handling, general office duties, using sales techniques, recording information on various databases. Selling insurance products to existing customer (mortgage protection, building & contents & life)also credit cards and current accounts, adhering to service level agreements.

Customer Returns Admin

• Dec 1996 - Oct 2002

• Assembler, Building filters, Soldering components • Quality Auditor, Inspecting products to company & customer specs, Reporting findings to management, Resolving Faults • Calibration Controller, calibrating equipment in house & despatching equipment to calibration houses. Amending database records. Repairing equipment. Participated in progressing to in-house system from Lotus Approach • Customer Returns Admin, logging products on company / customers return system & despatching off systems. Reporting to customers / managers, answering queries, problem solving & prioritising returns. Participated in progressing to in-house system from Lotus Approach. • Production Admin, reporting to management with reports, building spreadsheets/databases (Excel/Access) for staff or management, Queries on Production from staff or management. Show less