Experience

Potentia Analytics

• United States
• Information Technology & Services
• 1 - 100 Employee

• Advisor, Patient Flow

  • 2020 - Present



Impathiq

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Clinical Operations Advisor

  • 2020 - Present



Healthcare Management Strategies, LLC

• President and CEO

  • 2010 - Present

  •Developer of successful operational and coaching models in response to increasing demand for improvements in quality, safety and patient flow. •Developer of partnerships with specialty consulting groups allowing enhanced client services through cost efficiencies, coordination of resources and enhanced patient flow. •Developer of successful operational and coaching models in response to increasing demand for improvements in quality, safety and patient flow. •Developer of partnerships with specialty consulting groups allowing enhanced client services through cost efficiencies, coordination of resources and enhanced patient flow.



Envision Healthcare

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Chief Innovation Officer

  • Apr 2015 - Present

  Leads Innovation initiatives as Chief Innovation Officer for EmCare, fostering a culture of innovation and advancing key strategic and operational best practices across EmCare’s service lines and divisions. Leads Innovation initiatives as Chief Innovation Officer for EmCare, fostering a culture of innovation and advancing key strategic and operational best practices across EmCare’s service lines and divisions.



BestPractices, Inc.

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Chief Medical Officer

  • 2004 - Present

  •Director of New Business Development. •Coach for BestPractices Medical Directors on process improvement, service operations, patient safety and satisfaction, team development, recruiting, staff retention, and patient satisfaction. •Promoter and director of system-wide quality improvement initiatives. •Developer of the one-day seminar Driving Emergence Department Perfection; delivered in Chicago, Atlanta, and Washington, DC. •Designer of the BestPractices Institute as an operations and intellectual forum, hub, and change agent for physician and nursing leadership development, improved patient flow and service operations, customer service, patient satisfaction, risk management, physician coaching and education. Show less



IHI

• United States
• Hospitals and Health Care
• 400 - 500 Employee

• Faculty and Clinical Advisor

  • 1998 - Present

  •Chaired the IHI Learning and Innovation Community: Improving Flow Through Acute Care Settings. •Developed and chaired the IHI Innovation Community, Operational and Clinical Improvement in the Emergency Department. •Program and content developer of Cracking the Code to Hospital-wide Patient Flow; coached over 100 hospitals in operations and patient flow throughout their entire healthcare system. •Mentor and coach for over 200 hospitals and emergency departments through the process of improving patient flow, service operations, clinical services, and patient satisfaction. •Advisor of planning group on clinical process improvement, patient flow, error reduction and patient safety. •Leads workshops annually at the IHI National Forum. Show less



American College of Emergency Physicians

• United States
• Non-profit Organizations
• 100 - 200 Employee

• Member

  • 1981 - Present

  •Faculty and speaker for the American College of Emergency Physicians (ACEP); named “Outstanding Speaker of the Year” 2007-08. •Faculty and speaker for the American College of Emergency Physicians (ACEP); named “Outstanding Speaker of the Year” 2007-08.



Studer Group

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Medical Director

  • 2008 - 2018

  Featured speaker at the programs Excellence in the Emergency Department – Hardwiring Flow and Patient Experience and What’s Right in Healthcare. Featured speaker at the programs Excellence in the Emergency Department – Hardwiring Flow and Patient Experience and What’s Right in Healthcare.



EmCare

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Executive Vice President

  • Jul 2012 - Apr 2015

  Active in overseeing emergency medicine management and clinical care, directing company-wide innovation and lean initiatives, and advising on patient safety and risk management issues. Active in overseeing emergency medicine management and clinical care, directing company-wide innovation and lean initiatives, and advising on patient safety and risk management issues.



Urgent Matters

• Expert Panel Member and Site Examiner

  • 2003 - 2005

  •Coach for 10 major trauma centers on patient flow within the emergency department and throughout the hospital. •Urgent Matters patient flow best practices were disseminated nationally through educational activities including: E-newsletters, Web seminars and Regional conferences. •Coach for 10 major trauma centers on patient flow within the emergency department and throughout the hospital. •Urgent Matters patient flow best practices were disseminated nationally through educational activities including: E-newsletters, Web seminars and Regional conferences.