Kirk Eby

Senior Systems Administrator, Escalation Team at MBC Managed IT Services
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Contact Information
us****@****om
(386) 825-5501
Location
Keswick, Ontario, Canada, CA
Skills

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Credentials

  • 3CX Certified VoIP Engineer
    -
    Nov, 2010
    - Nov, 2024

Experience

  • MBC Managed IT Services
    • Canada
    • Information Technology & Services
    • 1 - 100 Employee
    • Senior Systems Administrator, Escalation Team
      • Sep 2020 - Present

      Troubleshooting and administering systems using N-Central Monitoring PlatformTroubleshooting and administering Microsoft Server 2008, 2012, 2016Troubleshooting and administering Office 365 and Exchange OnlineTroubleshooting and administering Microsoft Exchange On-PremTroubleshooting and administering Hyper-V and VMWare Virtualizing environmentsTroubleshooting and administering Switches and Firewalls, , VLANs, and VPNs Troubleshooting and administering systems using N-Central Monitoring PlatformTroubleshooting and administering Microsoft Server 2008, 2012, 2016Troubleshooting and administering Office 365 and Exchange OnlineTroubleshooting and administering Microsoft Exchange On-PremTroubleshooting and administering Hyper-V and VMWare Virtualizing environmentsTroubleshooting and administering Switches and Firewalls, , VLANs, and VPNs

  • Skyline
    • Information Technology Supervisor
      • Jun 2019 - Feb 2020

      Lead Infrastructure team consisting of Helpdesk, System Administrators, and Security Analysts to handledaily requests in a timely manner, ensure projects and tasks are delivered on time, and ensure a positivecustomer service experience.Organize and prioritize the team’s workload based on the business priority.Recommend, provide and manage the maintenance of the IT infrastructure.Maintain an understanding of company servers and network, as well as equipment at regional offices andremote locations.Maintain deep knowledge of business by reviewing and analyzing related data and reports, enhancing abilityto provide sound and meaningful business partner advice in all areas of IT Infrastructure.Monitor and test backups and ensure compliance with backup standard procedures.Investigate and provide quotes for potential IT projects, as required.

  • The Syscomm Group Inc.
    • Canada
    • Computer and Network Security
    • 1 - 100 Employee
    • Information Technology Service Desk Team Lead
      • Feb 2017 - Jun 2019

      Required to demonstrate extensive experience and troubleshooting skills in all of the following technology areas: Microsoft Active Directory 2016/2012, Microsoft Exchange 365/2016/2013Troubleshooting Virtual environments both in VMware and Hyper-VTroubleshooting skills with Windows 8.1, Windows 10, Office 2016, Office 365Performed customer service either on site; via telephone support or remote accessSupported Apple computer products both mobile and Desktop based. Required to demonstrate extensive experience and troubleshooting skills in all of the following technology areas: Microsoft Active Directory 2016/2012, Microsoft Exchange 365/2016/2013Troubleshooting Virtual environments both in VMware and Hyper-VTroubleshooting skills with Windows 8.1, Windows 10, Office 2016, Office 365Performed customer service either on site; via telephone support or remote accessSupported Apple computer products both mobile and Desktop based.

  • OnSwitch Inc.
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Senior Network Administrator
      • Oct 2015 - Feb 2017

      Supporting user on Windows 7, Windows 8.1, Windows 10, Office 2016, Office 365Troubleshooting Virtual environments both in VMware and Hyper-VI have extensive experience and troubleshooting skills in all of the following technology areas: Microsoft Active Directory 2016/2012, Microsoft Exchange 365/2016/2013Performed customer service either on site; via telephone support or remote accessSupported Apple computer products both mobile and Desktop based. Supporting user on Windows 7, Windows 8.1, Windows 10, Office 2016, Office 365Troubleshooting Virtual environments both in VMware and Hyper-VI have extensive experience and troubleshooting skills in all of the following technology areas: Microsoft Active Directory 2016/2012, Microsoft Exchange 365/2016/2013Performed customer service either on site; via telephone support or remote accessSupported Apple computer products both mobile and Desktop based.

Education

  • Seneca College
    Advanced Diploma, Computer Systems Technology
    2004 - 2008

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