Experience

Affise

• Lithuania
• Advertising Services
• 1 - 100 Employee

• Technical Support Team Lead

  • Mar 2020 - Present

  - Day-to-day management of the Tier1 Support team - Accomplishment of Tier1 staff results by planning, coordinating, appraising team performance; motivating, coaching, disciplining employees - Development of the Tier 1 operational strategy to maintain Global Technical Support Department aims: challenge poor performance or SLA breaching - Management of budget, providing data, and reporting on performance metrics - Day-to-day management of the Tier1 Support team - Accomplishment of Tier1 staff results by planning, coordinating, appraising team performance; motivating, coaching, disciplining employees - Development of the Tier 1 operational strategy to maintain Global Technical Support Department aims: challenge poor performance or SLA breaching - Management of budget, providing data, and reporting on performance metrics



Inbet Games

• Russian Federation
• Gambling Facilities and Casinos
• 1 - 100 Employee

• Customer Support Team Lead

  • Aug 2018 - Mar 2020

  - Participation in recruitment - Work processes organization - Development of KPI system - Supervision - Communication with providers/clients - Reporting and preparation of proposals for product improvement - Training of new employees - Participation in recruitment - Work processes organization - Development of KPI system - Supervision - Communication with providers/clients - Reporting and preparation of proposals for product improvement - Training of new employees



Бизнес Квартал

• Sales Manager

  • Sep 2017 - Jun 2018



SOFTSWISS

• Malta
• Software Development
• 700 & Above Employee

• Customer Support Specialist

  • Jul 2017 - Aug 2017



Zdes i Sejchas Consulting Group

• Belarus
• Professional Training and Coaching
• 1 - 100 Employee

• Trainee Marketing Department

  • Feb 2017 - May 2017