Experience

Olympic Entertainment Group

• Estonia
• Entertainment Providers
• 1 - 100 Employee

• Customer Support Team Lead

  • Jun 2022 - Present

  As a Customer Support Team Lead at OlyBet, I led a team of customer support specialists and provided exceptional service to our customers while also addressing complex issues such as fraud detection and data analysis. My role also involves providing monthly reports and communicating with different departments in multiple languages including Italian, English, Russian, and Latvian, to ensure the smooth operation of the customer support team. My experience at OlyBet allowed me to gain a deep understanding of the Italian market and the ability to handle difficult situations with confidence and professionalism, in multiple languages. Show less



5CA

• Netherlands
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Service Manager

  • Jun 2021 - May 2022

  My role was to provide exceptional customer service while also tackling complex issues that require higher levels of responsibility. I worked closely with customers to resolve issues related to payments, providers, and other technical difficulties. I possessed excellent problem-solving skills, a strong attention to detail, and the ability to communicate effectively with both customers and team members. My experience at 5CA allowed me to gain a deep understanding of customer service and hone my skills in handling difficult situations with confidence and professionalism. I am proud to have been a part of the 5CA team and to have contributed to the company's success. Show less


Centrum Latvia
• Manager of Sales

  • Jun 2017 - Aug 2018