Experience

Superabrasive Inc.

• United States
• Construction
• 1 - 100 Employee

• Product Manager

  • May 2006 - Present

  Manage the Technical Support and R&D Departments for LAVINA® and CNC products • Responsible for the continual training of Superabrasive sales staff on new and existing products • Responsible for creating, updating, and executing training courses for LAVINA® equipment and tooling (pertaining to both application and maintenance)and for training others to teach such courses • Directly address and solve multiple technical support issues daily, from distributors and end users alike (more than 2500 individual and corporate accounts); also train and supervise others within the Support Department • Implemented strict schedules for quality control, troubleshooting, and warranty replacement, which is successfully followed by the Sales and Technical Support Departments, and has resulted in a drastic reduction in returns, and the shipping of incorrect parts; also implemented a ‘Customer Satisfaction’ survey which allowed Superabrasive to proactively address potential product issues • Worked as a liaison between the Sales Team and our factory’s engineers to develop new products for the concrete and stone fabrication markets • Worked one-on-one with several large key Concrete accounts (i.e., Apple) to solve specific problems with their application and develop special tools for their individual projects; this involved directly training Apple’s contractors on-site, extensive travel, considerable R&D, and relationship building on an individual and corporate level • Analyze return ratios, manufacturing defects, and part failure rates to ensure that Superabrasive operates within an acceptable variance; also source new vendors, when necessary • Maintain strict and detailed records of all product support incidents • Maintain a proactive attitude towards addressing customers’ needs; continuously seeking more effective ways to improve customer satisfaction



Stonehenge Marble and Granite

• Atlanta, GA United States.

• CNC Specialist

  • Jan 2002 - May 2006

  Draw and design kitchens using AutoCAD and EasyStone, and supervise CNC operation Draw and design kitchens using AutoCAD and EasyStone, and supervise CNC operation



Executive Agency for Variety Testing Field Inspection & Seed Control (IASAS)

• Sofia, Bulgaria

• Administrative Director

  • Nov 1997 - Dec 2001

  • Coordinated and supervised the work of the two subordinated Directorates of IASAS and regional offices totaling 500 employees • Assessed the agency’s development and need for specialized government funding and conducted comparative research on fund availability • Developed and managed policies and procedures needed to ensure efficiency of lab testing and certificate issuing • Managed client relationships, including those with Monsanto and Pioneer, specializing in seed import • Coordinated and supervised the work of the two subordinated Directorates of IASAS and regional offices totaling 500 employees • Assessed the agency’s development and need for specialized government funding and conducted comparative research on fund availability • Developed and managed policies and procedures needed to ensure efficiency of lab testing and certificate issuing • Managed client relationships, including those with Monsanto and Pioneer, specializing in seed import