Experience

Viokef Lighting
• Electric Lighting Equipment Manufacturing
• 1 - 100 Employee
• Export Executive

  • Jan 2023 - Present

Novacel Hellas
• Greece
• Wholesale
• 1 - 100 Employee
• Customer Service Representative

  • Mar 2022 - Jan 2023


Zambelis Lights

• Greece
• Design Services
• 1 - 100 Employee

• Exports Coordinator

  • Jul 2018 - Mar 2022

  Exports coordinator referring to the Sales Export Manager responsible of the clients in 12 countries • Order processing and supervision of order management (softone program) • Issuance of export documents • Customer service and requests management • Contacting with transport companies for offers and for ensuring the shipment of goods • Orders and sales reports/data analysis processing • Monitoring compliance of customers’ agreements • Controlling & monitoring customers’ payments • Managing export problems process Show less



Hotelware Supplies

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Order Administrator

  • Mar 2017 - Oct 2017

  Customer Service Dpt. Employee • Call center management • Processed orders in a SAP system • Contacted customers • Managed chat on the company site Customer Service Dpt. Employee • Call center management • Processed orders in a SAP system • Contacted customers • Managed chat on the company site



association of gas owners

• executive secretary

  • 2012 - 2014

  Executive Secretary • Secretarial service to the association and the president • Handled phone calls, e-mails and appointments of the president • Prepared, handled and kept records of the monthly directors meetings • Invoicing • Call center management and orders • Any type of external work (e.g. banks, post office etc.) Executive Secretary • Secretarial service to the association and the president • Handled phone calls, e-mails and appointments of the president • Prepared, handled and kept records of the monthly directors meetings • Invoicing • Call center management and orders • Any type of external work (e.g. banks, post office etc.)



Biente

• Greece
• Furniture
• 1 - 100 Employee

• order administrator

  • Mar 2007 - Dec 2008

  Branch and Franchisees Support - Customer Service Dept. ( Biente) • Received and processed customer orders in ERP System and forwarded to all suppliers both local and abroad(Italy) • Clarified order discrepancies with customers (quantity, price and design specifications • Cross checked supplier confirmations with original orders • Communicated delivery schedule to customers; Cross checked invoices with customer’s order • Pricing: Application of rebates and discounts on customer orders as agreed by the sales person • Control and correction of price lists for all Biente suppliers • Created a product catalogue, used as a sales tool, for the network of Biente shops Show less

• order administrator

  • Mar 2004 - Mar 2005

  Branch and Franchisees Support - Customer Service Dept. ( Biente) (short term contract) • Received and processed customer orders in ERP System and forwarded to all suppliers both local and abroad (Italy) • Clarified order discrepancies with customers (quantity, price and design specifications) • Cross checked supplier confirmations with original orders • Communicated delivery schedule to customers Branch and Franchisees Support - Customer Service Dept. ( Biente) (short term contract) • Received and processed customer orders in ERP System and forwarded to all suppliers both local and abroad (Italy) • Clarified order discrepancies with customers (quantity, price and design specifications) • Cross checked supplier confirmations with original orders • Communicated delivery schedule to customers



NEOSET

• Brazil
• Business Consulting and Services

• Order Administrator

  • Sep 2000 - Jul 2003

  Store operations Support -Customer Service Dept. (Neoset) • Received and processed customer orders in ERP System for local suppliers and Neoset production • Performed departmental secretarial duties • Provided customer service to all local customers for a specific product line • Cooperated with Sales representatives in handling customer claims, returns etc. Store operations Support -Customer Service Dept. (Neoset) • Received and processed customer orders in ERP System for local suppliers and Neoset production • Performed departmental secretarial duties • Provided customer service to all local customers for a specific product line • Cooperated with Sales representatives in handling customer claims, returns etc.