Experience

Kansas City Public Library

• United States
• Libraries
• 100 - 200 Employee

• Senior Manager

  • Mar 2023 - Present



Mid-Continent Public Library

• United States
• Libraries
• 200 - 300 Employee

• Branch Manager

  • Aug 2020 - Mar 2023

  Responsible for modeling excellent customer service to all staff and customers. Participates with a collaborative leadership team. Interprets and implements the direction of the library, including staff supervision, policies and procedures, programs, and collection management. Responsible for clearing barriers for staff and keeping abreast of current library trends and services. Responsible for modeling excellent customer service to all staff and customers. Participates with a collaborative leadership team. Interprets and implements the direction of the library, including staff supervision, policies and procedures, programs, and collection management. Responsible for clearing barriers for staff and keeping abreast of current library trends and services.



The Bulletin of the Center for Children's Books

• Champaign, Illinois, United States

• Book Reviewer

  • Jun 2019 - Dec 2021

  Read new children’s literature and write reviews for publication in monthly Bulletin journals. Attend meetings with fellow reviewers and Bulletin staff to discuss reviews and potential award nominees. Big Picture author for December 2019 issue ( “December’s Big Picture: The Forgotten Girl by India Hill Brown”). Read new children’s literature and write reviews for publication in monthly Bulletin journals. Attend meetings with fellow reviewers and Bulletin staff to discuss reviews and potential award nominees. Big Picture author for December 2019 issue ( “December’s Big Picture: The Forgotten Girl by India Hill Brown”).



University of Illinois Urbana-Champaign

• United States
• Higher Education
• 700 & Above Employee

• Graduate Assistant

  • Aug 2018 - Aug 2020

  Graduate Assistant at the School of Information Sciences Help Desk. Provide technical support to the students, faculty, and staff of the iSchool. Answer questions regarding the iSchool's facilities. Customer service.

• Graduate Teaching Assistant

  • Aug 2018 - Aug 2020

  Teaching Assistant for the School of Information Science Instructional Technology & Design office. Provide live technical support for online classes, serving both students and instructors.



Network Mortgage, LLC

• United States
• Real Estate

• Loan Processor

  • Jun 2015 - Jul 2018

  Audit and oversee the closing and handling of the hard and soft copies of mortgage files. Communicate with department heads and sales staff while overseeing new employees during the onboarding process. Understand federal and state compliance regulations and be able to navigate online databases to ensure all files are in accordance with these rules. Obtain and review confidential documents from outside vendors and customers before submitting to underwriting teams. Maintain accuracy and integrity of all data entered by team members in the mortgage application software, Calyx Point. Show less

• Office Assistant/Receptionist

  • Jun 2011 - Jun 2015

  Responsible for maintaining the office calendar and email account while simultaneously directing inbound callers to the correct department heads. Assist the company president with data entry on mortgage applications and proofreading correspondences with potential and existing clients. Designed basic marketing materials and managed social media platforms through Hootsuite.



Independent Contractor

• Chicago, IL

• Stage Manager

  • Sep 2010 - Jul 2018

  Supervise actors and stagehands while facilitating communication across all members of the staff. Troubleshoot issues that arise before and during performances and rehearsals and work to resolve them. Keep accurate and tidy minutes of performance feedback and rehearsal issues to distribute to the performance directors, designers, staff, and applicable board members. Supervise actors and stagehands while facilitating communication across all members of the staff. Troubleshoot issues that arise before and during performances and rehearsals and work to resolve them. Keep accurate and tidy minutes of performance feedback and rehearsal issues to distribute to the performance directors, designers, staff, and applicable board members.



Borders

• Retail
• 700 & Above Employee

• Bookseller/Barista

  • Sep 2010 - Jun 2011