Information Technology System Administrator

• Jun 2021 - Present

IT Manager\ IT Administrator

• May 2020 - Jun 2021

• Promotes and fully upholds the ideal objective to take care of our customers and fellow employees under all circumstances. • Supports management in the selection, purchase, implementation, usage, and maintenance of hardware and software. • Assess, recommend, and manage computing and information technology systems, plans, policies, documentation, programs, and schedules to support the business.• Oversee, direct, and maintain information and data integrity internally and externally (including cyber-attacks) to prevent breaches.• Develops strategic plans and manages 3rd party vendors to ensure computer capabilities can meet the company’s growth and objectives. • Responsible for Servers (Win2k19, VMWare, MS Hyper-V), Recommendation, purchase, design, and maintenance• Develop, maintain, and test Backup and Disaster Recovery Strategy• Setup, Maintain and Administer Office 365\Azure tenant • Design and Administer Wide-Area and Local Area Network (Routers and Switches). Also maintains Firewalls.• Ensures security of Information Systems.• Supports video conferencing.• Works collaboratively with COO from an IT performance standpoint to negotiate contracts with consultants, technical personnel, and vendors.• Liaison to Service providers and other Technology vendors• Evaluates New Technology and recommends enhancements.• Execute various IT projects.• Provides end-User Training and Support.

IT Administrator

• Oct 2004 - Feb 2020

• Responsible for setting up remote offices and job site with IT infrastructure and Desktops • Responsible for the recommendation, purchase, management and maintenance of all Servers, Desktops, Laptops, Peripherals, Software licenses and other things pertaining to IT.• Administered and Maintained Dell PowerEdge Servers and Iomega and NetApp NAS Storage Servers• Created and administer Windows Active Directory Domains and establish group policies for client accounts and PCs with windows Server 2008 and 2012• Used MS Powershell as Administration tool• Extensive Support of Office 365• Created, Administered and Maintain Virtual Private Network (VPN) for Remote and Traveling end-users• Supported Wide-Area Network to Home Office and Administered, Maintained and Supported Local Area Network (Copper and Fiber) • Administer and support Cisco, 3Com, and Adtran switches and routers• Built and Managed Hyper-V Environment using Virtual Servers and Desktop for Testing Software and Also to use in production environment • Administered Network, Desktop, and Server Security using group policy• Perform routine backup of servers using Computer Associates ARCServe and Symantec BackExec • Maintain Windows Deployment Server used to create or deploy images on Desktops, Laptops and Servers.• Administer and designed wired and wireless networks• Administered and configured Inter-Tel\Mitel Phone BRI System and Cisco IP Phones • Responsible for maintaining and setting up Multimedia and Video Conference rooms for presentations made by President of the company and Project Managers

Computer Services Support Technician II

• Apr 2002 - Sep 2004

• Responsible for desktop and server security• Performed routine backup of servers and desktop PCs• Created Windows 2000 Active Directory Domain and established group policies for client accounts and PCs• Maintained and administered Windows 2000 and Red Hat Linux (Fedora) Servers• Established Windows Update Server which managed software updates for Windows servers and desktops• Maintained Symantec Ghost Image Server• Administered wired and wireless networks• Responsible for purchase and maintenance of all software licenses• Administered Remedy Call Center Software• Supported MS Access Software Database Applications• Managed a team of student assistants in routine desktop support• Provided 2nd level desktop support to library staff

Desktop Support Consultant

• Oct 1999 - Dec 2001

• Install and configure Windows NT 4.0 and Windows 2000• Install and support MS Office 97 and 2000 Professional• Provide occasional support for Macintosh Power PCs• Responsible for troubleshooting network connectivity and application problems• Serve as primary contact for proprietary application support• Image systems using Symantec Ghost• Setup Novell NetWare 3.x and Microsoft Windows NT 4.0 networks using NT Workstation 4.0, Windows 2000 Professional, and Windows 9.x/3.x clients• Install and configure Citrix ICA Client on PCs and Windows CE devices• Use Microsoft SMS versions 1.2 and 2.0 to manage network environment• Provided some Windows NT and 2000 Server support• Provided support for client-end of web-based applications (Oracle Financials, Markview, and Brio Portal)

LAN/WAN Software Support Analyst

• Feb 1997 - Oct 1999

• Administered a MS Internet Information Server and developed a web based application using FrontPage 98 and Active Server Pages• Responsible for troubleshooting hardware and software problems with Windows 95/98, Windows NT 4.0, and LAN/Remote Access connectivity• Supported and installed hardware upgrades on IBM, Compaq, Dell, Toshiba, and Hitachi computers• Deployed and supported MS Office Suite, Internet Explorer, Netscape Communicator, Attachmate Extra 3270 Emulation software• Configured network adapters and Dial-Up networking settings in Windows 95/98 and NT 4.0 using TCP/IP, DHCP, and Netbeui• Setup NT user accounts and groups• Installed Windows 95 and MCI’s proprietary software on IBM ThinkPad Laptops to 2500 users• Tested laptops for network connectivity and platform problems

IT Consultant

• Feb 1997 - Oct 1998

• Implemented a web based application to track incident reports using MS Access Database, NT 4.0, Internet Information Server 3.0, and FrontPage• Designed and administered Local Area Network using a NT Server and Windows 95 Workstations• Setup and administered interoffice mail using Microsoft Mail• Utilized NT logon accounts to implement network security • Implemented a web based application to track incident reports using MS Access Database, NT 4.0, Internet Information Server 3.0, and FrontPage• Designed and administered Local Area Network using a NT Server and Windows 95 Workstations• Setup and administered interoffice mail using Microsoft Mail• Utilized NT logon accounts to implement network security

Technical Consultant

• Oct 1996 - Feb 1997

• Traveled to remote offices throughout the country installing Windows 95 and MCI proprietary software on Sales staff’s IBM thinkpads (approx. 2500 users)• Tested and resolved any LAN or Internet connectivity problems as well as Hardware or software problems • Traveled to remote offices throughout the country installing Windows 95 and MCI proprietary software on Sales staff’s IBM thinkpads (approx. 2500 users)• Tested and resolved any LAN or Internet connectivity problems as well as Hardware or software problems

Team Lead \ Desktop Support Analyst \ Support Analyst for Direct PC

• Dec 1995 - Oct 1996

• Managed 2nd level support to provide solutions for NEC desktops and laptops• Researched and resolved escalated calls• Supported NEC desktop units along with related software• Troubleshoot, diagnose, and fix problems with systems over phone • Supported and assisted customers with the setup and installation of The Direct PC Satellite Internet System • Managed 2nd level support to provide solutions for NEC desktops and laptops• Researched and resolved escalated calls• Supported NEC desktop units along with related software• Troubleshoot, diagnose, and fix problems with systems over phone • Supported and assisted customers with the setup and installation of The Direct PC Satellite Internet System

Electro-Mechanical Technician

• Jun 1993 - Sep 1995

• Assemble and wire electronic control panels and wire harness assemblies• Communicated effectively with team leaders and project engineers to minimize production or design problems that may arise from project• PLC experience• Familiar with ISO 9000 Standards, authored a procedure detailing the assembly of a SwitchGear cabinet • Assemble and wire electronic control panels and wire harness assemblies• Communicated effectively with team leaders and project engineers to minimize production or design problems that may arise from project• PLC experience• Familiar with ISO 9000 Standards, authored a procedure detailing the assembly of a SwitchGear cabinet

Disk Finisher

• Jan 1991 - Jun 1993

• Responsible for duplicating, write-protecting, and labeling diskettes • Responsible for duplicating, write-protecting, and labeling diskettes

EPROM Programmer / Circuit Board Assembler

• Jun 1988 - Sep 1989

• Programmed, Copied, Burnt-in , and Tested EPROM and PROM ICs using a gang programmer• Some experience hand soldering • Programmed, Copied, Burnt-in , and Tested EPROM and PROM ICs using a gang programmer• Some experience hand soldering