Experience

Hennepin County Library
• United States
• Libraries
• 300 - 400 Employee
• Library Customer Service Specialist

  • Aug 2022 - Present


SPS Commerce

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Analytics Consultant

  • Mar 2020 - Apr 2021

  -Implemented databases for product point of sale activity data, maintained the backend databases for the Performance Analytics product -Tested and provided feedback on new team processes for ramping supplier databases -Initiated data acquisition process between retailers suppliers, ensuring system is ready to receive activity data from the retailer, VAN provider, or supplier -Facilitated communication between all parties through the initial data acquisition… Show more -Implemented databases for product point of sale activity data, maintained the backend databases for the Performance Analytics product -Tested and provided feedback on new team processes for ramping supplier databases -Initiated data acquisition process between retailers suppliers, ensuring system is ready to receive activity data from the retailer, VAN provider, or supplier -Facilitated communication between all parties through the initial data acquisition process -Troubleshooted production database issues such as inbound data failures and changes in database parameters -Operated primarily SQL environments, plus built connection with user interface in MicroStrategy

• Testing & Certification Consultant

  • Jun 2018 - Mar 2020

  -Coordinated directly with customers to assist with business needs and technical support for EDI compliance testing projects -Supported customers with immediate-term and long-term needs by monitoring July 2018-March 2020 test/production dataflow, troubleshooting and correcting data failures, and data integrity and connectivity tests (AS2, FTP, VAN) -Strategized internal process improvement plans centered around optimizing workflow and team member resource… Show more -Coordinated directly with customers to assist with business needs and technical support for EDI compliance testing projects -Supported customers with immediate-term and long-term needs by monitoring July 2018-March 2020 test/production dataflow, troubleshooting and correcting data failures, and data integrity and connectivity tests (AS2, FTP, VAN) -Strategized internal process improvement plans centered around optimizing workflow and team member resource management -Developed external facing project documentation for customers, clarifying testing processes and requirements -Acted as liaison between suppliers, retailers, and internal contacts -Supported cross-team collaboration to expedite testing projects and maintain production dataflow

• Implementation Consultant

  • Sep 2016 - Jun 2018

  -Worked on the Fulfillment First team to implement EDI connections for vendors that are working to integrate with an ERP -Collaborated with initiatives to foster a strong relationship with sales team Implementation -Coordinated with project managers and integration consultants to provide the best customer experience possible and ensure smooth implementation -Directly setup EDI connections for vendors and coordinated document testing for vendors and their trading… Show more -Worked on the Fulfillment First team to implement EDI connections for vendors that are working to integrate with an ERP -Collaborated with initiatives to foster a strong relationship with sales team Implementation -Coordinated with project managers and integration consultants to provide the best customer experience possible and ensure smooth implementation -Directly setup EDI connections for vendors and coordinated document testing for vendors and their trading partner -Trained customers in best practices to fully utilize our EDI software -Volunteered as a mentor for new hires -Selected to migrate 2000+ vendor connections from acquired EDI provider -This was a pilot project to determine if acquiring a small EDI provider and migrating all connections was a viable strategy for growing the company. The program was deemed a success, retaining over 80% of the customers -This program was the genesis of several other acquisitions, most recently the acquisition of CovalentWorks



Diversified Auto Corp.

• Sales Assistant

  • Jul 2016 - Sep 2016

  Assisted in day to day business operations -Coordinated and completed reorganization of filing system including documentation of sales, expenses, and travel reimbursements -Spearheaded organization of office files for routine audit Assisted in day to day business operations -Coordinated and completed reorganization of filing system including documentation of sales, expenses, and travel reimbursements -Spearheaded organization of office files for routine audit



Butler University

• United States
• Higher Education
• 700 & Above Employee

• Engineer and Producer

  • Aug 2013 - Apr 2014

  -Independently and collaboratively recorded and mixed songs for clients -Coordinated with multiple clients and studio to organize various recording projects -Provided creative feedback to ensure the clients' objectives were met -Marketed the products by personally interacting with key contacts and the public -Independently and collaboratively recorded and mixed songs for clients -Coordinated with multiple clients and studio to organize various recording projects -Provided creative feedback to ensure the clients' objectives were met -Marketed the products by personally interacting with key contacts and the public



Aire Born Group Recording Studios

• Intern

  • May 2013 - Aug 2013

  -Provided technical assistance to head engineers and clients on large recording projects -Performed maintenance and completed administrative tasks to guarantee the studio and sessions ran efficiently -Provided technical assistance to head engineers and clients on large recording projects -Performed maintenance and completed administrative tasks to guarantee the studio and sessions ran efficiently