Experience

Gadgetwood eServices Pvt. Ltd.
• India
• IT Services and IT Consulting
• 1 - 100 Employee
• Service Manager

  • Feb 2020 - Present


ITtech

• IT Services and IT Consulting
• 1 - 100 Employee

• Area Service Manager

  • Mar 2022 - Present

  • Open call management of Mobile & TV partners • Coordinate with service center on escalated calls and provide solution • Travel and audit the service center and take care until the closer of audit points as per PJP • Hiring and validating new partners on board • Account related issue to service centers / collections • Matching KPI like TAT/ Delivery/3Hrs. • Arrangement of required spares to service centers • To ensure soft skill and technical training to engineer and monitor hygiene factor and recommended tool kit used in the fields • Perform audits on service charge collected calls and initiate appropriate corrective action • Take appropriate actions bases on C-sat survey feedbacks • Perform as per the KPI requirements. Show less