Experience

Boardroom Advisors: Part-Time CEOs MDs NEDs for Scale-Ups and SME's.

• United Kingdom
• Business Consulting and Services
• 1 - 100 Employee

• Boardroom Advisor

  • Jul 2022 - Present



Marian Capital

• India
• Business Consulting and Services
• 1 - 100 Employee

• Founder

  • Jan 2016 - Present

  My ongoing, long-term project as an entrepreneur - an advisory platform designed to provide Consulting, Growth Hacking, Strategic Development, Boardroom Leadership, Funding and Collaboration to startups, scaleups and established businesses. Also involved with incubating, reviewing, mentoring and roadmapping fresh talent and ideation-level startups. Leveraging my expertise and a curated network of industry leaders, showrunners and management professionals to make effective connections. - Founder, Chief Strategist, Mentor and Advisory Consultant - Crafting strategy, seeding new capabilities & scaling before handover to core-operations - Evaluating new business initiatives and opportunities - Developing business models and identifying ways to service opportunities - Applying thoughtful analytics to business opportunities - Identifying success metrics, developing reporting to track progress against goals - Project and investor matchmaking - connecting startups to the right investors - Vetting project reports. - Funding - Seed Level, Angel Level Businesses impacted - Swades Skilling India Pvt Ltd (HR /Skilling/Social Impact), JBrown (HNI Real Estate), Millennium IMS Pvt Ltd (IT Services), Two Copper Coins (Music and Artist Management), Mustard Media Tree (Content and Creative), Sinai Sourcecraft (Sustainable Handicraft) Show less



The Royale Construction Group

• Bangalore Urban, Karnataka, India

• Founder

  • Apr 2014 - Present

  I started The Royale Construction Group, a full-service construction business, as an entrepreneur to disrupt and organise an unorganised, traditional sector. Key focus on: - Partner & client acquisition - Project planning & monitoring - Developing and executing an industrial disruptive model in collaboration with architects - Contractor compliance - Schedule, Budget, Quality, Safety, Contract Conformance - Contract Review, Procurement, Pre-bid Conferences, Evaluations - Contractors Negotiation for design changes, construction work scope, schedule - Drive highly visible strategic projects, cross-functional problem structuring, project analysis, solutions development, actionable recommendations Show less



Millennium IMS Private Limited

• India
• IT Services and IT Consulting
• 1 - 100 Employee

• Director Strategy Business Development

  • Sep 2019 - Jul 2022

  Director Strategy in an advisory capacity to the CEO of Millennium IMS, a company focused on premium technology, enterprise solutions, managed IT infrastructure and on-demand support. Opened new markets and collaborations across the globe leading to a direct impact on turnover and bottomline, through projects won in ME and India. - Formulated business plan and strategy, helped develop business model, participated in all facets of business development - Developed and directed strategic and long-term goals of the organisation - Proposals to enter new markets and to expand existing market presence - Contract Negotiation, partner & client relationship management - Identified and reviewed pricing and market trends - analysis/application of the same in the development of strategies for individual market segments - Monitored business climate, trends in technology and development, and government activity in areas of the company's current and anticipated product lines - Served as negotiator with third parties for potential mergers or product acquisitions Show less



Dynamic Infoline Pvt.Ltd

• India
• IT Services and IT Consulting
• 1 - 100 Employee

• Founding Board Member

  • Feb 2010 - Jan 2019

  On the Board of Directors with a 50% stake in Dynamic Infoline, a software and multimedia development company. Maintained a fluid, stakeholder role with the aim of business vision, roadmapping, hurdle assessment & avoidance as well as operational management. - Outline strategic choices and develop fact-backed solution themes/recommendations - Business Applications Lifecycle Management (user management, provisioning/de- provisioning of internal business tools, etc) - Synthesise business capability, technology advancement strategies, long-term roadmaps - Collateral and advertising revenue Achievements: - Acquired a key account for our proprietary software of 2000+ repeat users at Sutherland Global Services (est. 37K employees worldwide) Show less



QSS America,INC

• United States
• Advertising Services
• 1 - 100 Employee

• Managing Director

  • Aug 2012 - Jun 2014

  Was on the Board of Directors (Collaboration & Planning) at QSS America © Corp (Delaware), a 360-degree digital marketing, lead generation, inbound/outbound full-service firm operating out of Nashville Tennessee, India and the Philippines. Was instrumental in streamlining operations leading to high growth and exuberant profit margin - $0 to $150K in year 1, eventually growing to $450K. Was accountable for bottom lines, as well as in-depth operation management optimisation: - Daily operations & monitoring operational procedures across departments - Enhanced processes and effective infrastructure management - Management, Corporate Culture, In-house Training and Vendor Training - Recruiting, Promotions and Human Resources - Policies, Procedures and Employee Performance, Employee Morale - Translate, Design and Develop business requirements into working solutions - Monthly and Quarterly Reviews, Action Programs, Financials - Managed call centres across India, Philippines, Pakistan, Bangladesh, Sri Lanka, Jamaica Show less



NeoNato Consulting

• Bangalore Urban, Karnataka, India

• Business Consultant

  • Jan 2009 - Aug 2012

  Struck out on my own initially, then later formed a partnership - both to increase the depth of my capabilities and to branch out across sectors without being tied down to any particular vertical. Built a sprawling network of CX professionals, leaders, managers and skilled professionals. Utilised my skills and experience on a short-term, long-term or project basis for SMEs - including White Matter IT Services Pvt Ltd, EduMedia. - Complete business profile analysis - Liaising, coordinating and advising both Operations and IT - Project consultation, funding and execution (all verticals) - Representing offshore entities with interests in right-shoring business processes - End-to-end delivery of projects and strategy implementation - Startup roadmapping, framework development and problem-solving Key businesses impacted: White Matter IT Services, Dynamic Infoline Pvt Ltd, AdPulse Media Agency, Maverick Market Media, MGC Call Centre, Victoria Energy (Aus), Bridgeworks Pvt Ltd, Vidya Briddhi School Show less



East Point Infotech Pvt.Ltd

• India
• IT Services and IT Consulting
• 1 - 100 Employee

• Head of Call Center

  • Mar 2008 - Nov 2008

  I had a key leadership role at East Point Infotech, a leading BPO of its time incorporating state-of-the-art tech. Helped the company grow with a huge change in employee satisfaction, performance and results, supplemented with easy data access. Maintained an MIS-led focus for generating lead lists and streamlining dialling strategy. Helped to steer HR towards employee well-being. Turnaround of the organisations profit and loss within 9 months. - Automated online reports based on a comprehensive database of employees - Brought employee-related data online, made it accessible across the organisation - Initiated ‘Seat Utilisation & ‘Fixed Resource Optimization’ to multi-train managers and key employees, boosting redundancy of organisational attrition at senior levels - Accountable for the growth, earning potential, client development & relationship handling - Responsible for short and long-term strategies based on market scenarios and capabilities - Advised on infrastructural investments for developing new business & improving current business Show less



Inception International (Partnership)

• Bangalore Urban, Karnataka, India

• Co-Founder

  • Nov 2005 - Mar 2008

  Cofounded and ran a recruitment and consulting agency in 2005. Developing, managing and executing comprehensive plans for designated client accounts, and maintaining relationships with senior decision-makers. Successfully employed 40+ employees on payroll and placed 1000+ skilled agents. - Setup and implementation of the company procedures and protocols - Premium client acquisition and ensuring all deliverables/targets were met - Managed payroll and Internal HR, end-to-end recruitment (discussions, tests & HR interviews), outstation visits for manpower, coordinated multi-channel recruitment - Responsible for setting up profit centre and handling sub-vendors Achievements: - Exceeded expectations with 1st Quarter revenue generation - Built a clientele of MNCs including HP/Dell, Aviva, Convergys, Aditya Birla Minacs, Infosys, Tata Elxsi, Reliance Retail, ITC CLI3L - Successfully sold the business amidst the 2008 recession Show less



The Minacs Group

• India
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Assistant Operations Manager

  • Apr 2003 - Oct 2005

  Minacs was acquired by Concentrix, an organisation providing end-to-end outsourcing solutions. I was part of the Minacs team before this acquisition, helping to accelerate growth and optimise operations. Promoted twice within 3 years from CSR to Team Lead to Assistant Manager (Contact Centre) due to the ability to quickly assess operations and implement an effective balance of people, processes and technologies. Improved employee productivity and achieved high client service levels. Additional responsibilities included dialer management & dialer strategy, employee training, cross-functional team training, coaching and mentoring. - Managed a 100+ team on credit card acquisition program, consistently exceeded targets - POC for the client regarding QA and calibration sessions - Responsible for meeting all SLAs like sales per hour, balance transfer, conversion rate - Responsible for the MIS team, reporting and analysing data - Responsible for the product training team - Staffing and scheduling Achievements: • Award for best TL of the quarter • Appreciation award for Most Consistent Quality • Chosen to represent the organisation at international Vendor summits (Canada) Show less



Sip N Bite Pub - Pub, Bar and Restaurant

• Bangalore Urban, Karnataka, India

• Restaurant Owner

  • Apr 2000 - Feb 2003

  I took a chance on a failing pub, bar & restaurant and polished it up, operationally and physically. Successfully raised capital to acquire the venue. It was a hard path with many lessons learned and personal achievements along the way - including successfully employing and managing 35+ employees on the payroll. As the Owner/Operator of the venue, I was involved in: Operations: - Daily management and operations, inventory & procurement, Sales Tax, Labour and Excise, accounting and billing, overall profitability, streamlining processes and systems, cost control, innovation & product development, home delivery development, outdoor catering management, supplier negotiations, payroll, F&B Quality Assurance. HR: - Maintain guest satisfaction through the adoption of industry trends, optimising service standards, departmental staffing and recruitment, training and upskilling staff for improved work efficiency, facilitating interdepartmental cooperation and boosting teamwork Auxiliary Skills - Coordinating and interacting with officials from the Police and Excise departments Show less



Kay-One Caterers

• Bangalore Urban, Karnataka, India

• Business Owner

  • Jan 1998 - Jan 2000

  I started my own catering business fresh out of high school. This involved: Planning, organising and execution of daily kitchen operations, buffet menu and bookings. Standardising recipes & pricing, optimising service, menu planning and food promotions. Procurement of raw materials and equipment. Interact with F&B professionals across sectors and manage 25+ blue collar employees. I started my own catering business fresh out of high school. This involved: Planning, organising and execution of daily kitchen operations, buffet menu and bookings. Standardising recipes & pricing, optimising service, menu planning and food promotions. Procurement of raw materials and equipment. Interact with F&B professionals across sectors and manage 25+ blue collar employees.