Kiran Kumar Namshamgari
Lead Technical Support and Escalation Engineer- South and East region. at SEQRITE- Claim this Profile
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Bio
Credentials
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ISC2 Candidate
ISC2Aug, 2023- Nov, 2024
Experience
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SEQRITE
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Computer and Network Security
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1 - 100 Employee
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Lead Technical Support and Escalation Engineer- South and East region.
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Mar 2018 - Present
Capable to deliver Onsite - Proof of concept, Presentation for Product Service Delivery, Incident Management for Enterprise line of business, Product Training for End Customer across GOVT & CORP accounts.Work with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.Generating the customer reported issues inhouse and escalating to next level for RCA and solution.
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Lead Support Engineer -Telangana & AP
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Apr 2015 - Mar 2018
Lead Support Engineer for (Telangana & AP), Handling Team. Post Sales service for Enterprise accounts.Ensuring sufficient shift is available, SLAs are timely resolving, developing RCA reports, incident reports & othersManaging escalated calls and providing 2nd & 3rd Level Technical Support to end-users and DealersProduct Training for End Customer across GOVT & CORP accounts with in the region & Outskirts.Proficient in handling escalated calls and providing 2nd & 3rd Level Technical Support to end-users and Dealers.Proficient in handling escalated calls and providing 2nd & 3rd Level Technical Support to end-users and Dealers. Show less
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Quick Heal
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India
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Software Development
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700 & Above Employee
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Senior Technical Support Engineer
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Mar 2009 - Apr 2015
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Technical Support Engineer
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Jan 2007 - Mar 2009
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Education
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2001 - 2005
Vivekananda Degree College (Sithaphal Mandi)
Bachelor of Science - BS, B.SC(Electronics and Computer science) -
1990 - 1999
Ekashil High School
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