Fulfillment Centre-Lead Operations

• May 2019 - Present

Managing complete Inbound operations at Flipkart's FC.

Department Manager -Fulfillment Centre at Flipkart

• May 2019 - Present

Managed end to end Inbound and Return center process at Flipkarts fulfillment center.

FC - Operations Lead

• May 2019 - Apr 2022

Assistant Manager

• Nov 2015 - Present

Asst. Manager Operations: -Content Moderator-Play Store

• Jun 2018 - Dec 2018

Content Moderating to worlds No.1 search engines mobile application platform for the pilot and upcoming batches. Responsibilities: - Manage the pilot team of 20+20 front-line,4 SME’s and 3 QA’s of Wave 1 to process the Apps before its final publication to the global market. • To manage the app review deliverance within the stipulated AHT parameter with utmost importance on the quality • Monitoring of the front-line performances real time basis. • Work closely with WFM team to plan in the break adherence, HC requirement, in queue flow of workforce for the days strategy for better achievements • Create visibility to management and front line on real time performance throughput. • Self-processing of Apps as part of SLA and keeping self-updated with latest trend, market scenario for providing better decision to admins on +1 decisions. • Regular calibration with QA team to enhance the quality of the team’s knowledge and performance. • Filing the petition on any external or internal error if the front line or I disagree with validate reasoning and within policy guidelines. • Conducting sampled audits and dip checks for frontline on daily basis to curb any outliers and identify the TQ/MQ/BQ. Achievements: - • Path breaking achievement in terms of the overall app review delivered with precision Quality in spite being a pilot batch setting all new standards for all the upcoming waves. • 3 of the team members elevated as QA/SME for upcoming Waves • Rewarded with Peoples Manager award recently for exceptional overall performance. Show less

Asst. Manager Operations: -Content Moderator YouTube

• Apr 2018 - Jun 2018

Certified Content Moderating to worlds No.1 search engines video site and applicationResponsibilities: -Managing a team of 25 members on processing the flagged videos on world’s no.1 video searched application/tool.• Manage the inflow of the video with specialized team for reviewing and decision as per the guidelines and policy• Monitoring of queue and through put real time basis• Providing support for the admin with +1 on major policies decision• Conducting sampled audits and dip checks for admins on daily basis• Self-processing of the videos as part of the SLA and knowledge expansion.Achievements: -• Team was able to ramp up the 5week through put in 3weeks span.• 2 of the team members were promoted as Tier2 with in the span of 2months shortest ever for the entire process.• Awarded the Raising Star award for being in top 3 team managers out of 9 managers. Show less

Asst. Manager Operations: -Outbound calling

• Jan 2018 - Apr 2018

Managing a team of 30 members outbound calling for sale GNS of US based accounting software.• Setting up daily targets and managing the run rate on real time basis.• Monitoring of AHT and Quality of calls and admin throughput.• Up scaling low performers on will or skill parameters.• Analyzing the calling data v/s efforts v/s the through put.

Assistant Manager-CRM Operations

• Nov 2015 - Jan 2018

Processes Managed :-1)Worked for Dubai based bank process from 2015 Nov till Jan 2018. 2)Handled Sales outbound as stretch assignment for Intuit QuickBooks process Jan`18 till Apr`18 3)Managed team of content moderator for worlds no.1 video service and application.24/7,365 days environment.Apr`18-Jul`18. 4)Managed team of content moderator for worlds no.1 search engine Application Store.24/7,365 days environment.Jul`18-till date. Show less

Deputy Sales Manager-Auto Loans

• May 2015 - Nov 2015

Managing complete auto loan portfolio of Branches spread across Bangalore through RM/PB/BM and digital platform Managing complete auto loan portfolio of Branches spread across Bangalore through RM/PB/BM and digital platform

Marketing

• Feb 2012 - May 2015

Responsibilities: - Marketing/Networking/Training/Sales/Key Accounts- Int Freight forwarding. • Maintaining the existing clients, through constant follow up and promotional activities. • Meeting the clients personally on monthly bases or area wise. • Driving the team members with thorough monitoring and training inputs. • Driving and setting in a target-oriented program to optimize maximum results. • Ensuring of the complete sales process from the generating of leads till completion and after sales follow up and feed backs. • Monitoring, filtering and tuning of the daily sales reports for cost effective and up scaling the target achieving ratio. • Streamlining and recovering of the balance dues and keeping a clean record of no dues. Achievements: - • Learned things quickly as the product was new. • Have generated leads, got in business for self and team members with vast cliental network data and acquired over a period of time. • Reporting directly to Directors of the Company. • Have built huge high network individuals in all kind of industries. • Initiated industrial and corporate business program with great success. • Have completed certified networking program. • Have maintained a clear record of 0% receivable either from overseas clients or national level. • Have very keenly followed major industries, manufacturers, importers exporter have a huge data base. • Have been active representative at BNI Bangalore. Show less

Sale Manager

• Feb 2005 - Feb 2012

Responsibilities: - Used car showroom profitability and functioning • Worked as a part of customer support team which requires in depth understanding of the product and the procedural structures followed. • Handled the training function with reasonably successful results for new recruits and existing team with latest updates in market. • Worked in close coordination with the Buying team for the fulfillment and needs of the selling team. • Capable of park and sell clients cars when the buying team is unable to buy it outright. • Monitored a through follow up pattern till date. • Creating a rapport with all colleagues to ensure the existence of the most conductive work environment. • Use to handle complete operation of showroom. • Maintained the complete sales track records. • Was involved in the review of certain operational deficiencies and worked closely with Director’s to ensure corrective action. Achievements: - • Became Asst Sales Manager in less than 18 months. • Was second highest in terms of sales achieved in the year 2005. • Was awarded best sales team award for year 2010-2011 • Retention of team members for a longer duration. • Built a vast cliental data base of all ranges. • Worked for almost 365 days over 6+ years. • Achieved maximum sales with minimum input of stock. • Made higher turnover in less number of cars • Learned the art of sales (used cars) from the scratch and was able to master it to a large extend. • Excelled at maintaining delivery standards at a maximum and as a result of the same was handed the additional responsibility of RTO and in stock documents. (Buying and selling). • Know the art of buying and selling of used car. • Mastered the art of sourcing premium car. • Made a bench mark& goodwill for brand represented. • Worked under extreme pressure and stressful situation. • Been a performer have a proven and an excellent track record Show less