Kiran Khunti
Service Desk Analyst at Hallo Healthcare Group- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
Topline Score
Bio
Lindiwe Dlamini
Kiran is hardworking and diligent. I mentored him while he was a student at ITONLINELEARNING. He is passionate about IT and would be an asset to any company that would hire him.
Lindiwe Dlamini
Kiran is hardworking and diligent. I mentored him while he was a student at ITONLINELEARNING. He is passionate about IT and would be an asset to any company that would hire him.
Lindiwe Dlamini
Kiran is hardworking and diligent. I mentored him while he was a student at ITONLINELEARNING. He is passionate about IT and would be an asset to any company that would hire him.
Lindiwe Dlamini
Kiran is hardworking and diligent. I mentored him while he was a student at ITONLINELEARNING. He is passionate about IT and would be an asset to any company that would hire him.
Credentials
-
Microsoft Certified: Azure Fundamentals
MicrosoftMar, 2023- Sep, 2024 -
CompTIA A+ ce Certification
CompTIAMay, 2022- Sep, 2024
Experience
-
Hallo Healthcare Group
-
Pharmaceutical Manufacturing
-
200 - 300 Employee
-
Service Desk Analyst
-
Jun 2021 - Present
- Knowledge on microsoft dynamics 360, SCCM, LANDesk,Citrix workspace. - Working on fast paced environment maintaining SLA to a good standard. - Troubleshooting on printers and scanners to config trays or installing trays on cloud based environment. - Working along L2 for any escalations on email or on call. - Dealing with the third party vendors and chasing up on logged jobs. - Knowledge on microsoft dynamics 360, SCCM, LANDesk,Citrix workspace. - Working on fast paced environment maintaining SLA to a good standard. - Troubleshooting on printers and scanners to config trays or installing trays on cloud based environment. - Working along L2 for any escalations on email or on call. - Dealing with the third party vendors and chasing up on logged jobs.
-
-
-
-
Team Leader at NCP Birmingham Airport Car Park 7
-
Jan 2016 - Nov 2017
- Managing the small team of drivers and customer service assistants. - Responsible for customers cars to be parked up safely in to the storage. - Keeping the records of customers details. - Planning the daily arrivals of customers and their cars. - Keeping cars on order based upon customer arrivals. - Dealing with any customer complaints or queries. - Planning well ahead for any busy period and appoint more staff if necessary.
-
-
Customer Service Assistant
-
Jun 2014 - Jan 2016
- Rotating on departments like control room, customer service desk, car park checks, meet and greet valet section desk. - Maintaining a positive, empathetic and professional attitude towards customer at all times. - Responding promptly to customer enquiries. - Communicating to customers through various channels most of the day. - Keeping records of customer interactions, transactions, comments and complaints. - Awarded on my first year for the Best Debut of the Year award.
-
-
Education
-
2020 - 2021
ITOnlineLearning
Course, IT Technician -
2006 - 2009
De Montfort University
Post Graduate Certificate on Information Technology, Information Technology -
2004 - 2006
DR.V.R.GODHANIYA B.ED. COLLEGE-PORBANDAR
Bachelor's degree, Information Technology -
TOPS Technolody Ahmedabad
Course, Android Mobile Application Development
Community
