Experience

CipherACE Technologies

• India
• IT Services and IT Consulting
• 1 - 100 Employee

• Chief Executive Officer

  • Oct 2021 - Present

  Bengaluru, Karnataka, India



Narvar

• United States
• Technology, Information and Internet
• 200 - 300 Employee

• Implementation Consultant

  • Mar 2019 - Oct 2021

  Bangalore • Lead enterprise implementations and 3rd party integrations for our enterprise retail clients • Define customer experience and technical requirements to meet client business objectives • Integrate the Narvar platform with client order management systems, shipping carriers, and other solutions • Collaborate with client teams and use internal resources to actively identify and mitigate issues and manage risk • Prioritize client deliverables for our internal product, engineering… Show more • Lead enterprise implementations and 3rd party integrations for our enterprise retail clients • Define customer experience and technical requirements to meet client business objectives • Integrate the Narvar platform with client order management systems, shipping carriers, and other solutions • Collaborate with client teams and use internal resources to actively identify and mitigate issues and manage risk • Prioritize client deliverables for our internal product, engineering, and design teams - Contribute to the scalability of the consulting team with documentation, process optimization, and cross-training • Become proficient in industry best practices related to the post-purchase experience at leading retailers • Gather insightful product feedback from customers to help inform our future product roadmap Show less



REPLICON SOFTWARE (INDIA) PRIVATE LIMITED

• Implementation Consultant

  • Sep 2016 - Mar 2019

  India • On boarding of clients, understand their processes and business challenges • Responsible for Project planning till execution, enabling clients to utilize Replicon product suite by meeting their business need, Requirement gathering and documentation of the requirement based on the understanding of the Business • Create Functional and Technical Requirement document, Test scripts and Training guides • Prepare project plan using project management methodologies • Perform gap… Show more • On boarding of clients, understand their processes and business challenges • Responsible for Project planning till execution, enabling clients to utilize Replicon product suite by meeting their business need, Requirement gathering and documentation of the requirement based on the understanding of the Business • Create Functional and Technical Requirement document, Test scripts and Training guides • Prepare project plan using project management methodologies • Perform gap analysis; identifying actual performance with potential or desired performance on all ongoing projects • Design /configure system by analysing requirements; construct workflow charts and diagrams; studying system capabilities; • Responsible to provide guidance, source information and assistance during Implementation and play a vital role in decision making • Provide support and direction to project team involved in the delivery of the project • Provides references for users by writing and maintaining the User and Training documentation, and conduct product training • Identify and prioritize projects based on outstanding issues, growth opportunity, strategic value and renewal timeframe • Develop a strategy for each account that identifies their critical success factors, measurable milestones, potential obstacles and recommended plan of action • Work collaboratively with various internal team/individuals for the best interest of the customer (technical support, engineering, sales, etc.) and to ensure the quality and timely delivery • Analyse and recommend best practices for business process, system functionality and behaviour • Play a vital role in estimating the effort on a given project during the presales process • Involved in some of the accounts during the presales process and play a role of a solution engineer. Vet through the client requirement, provide clear visibility towards the requirement and feasibility Show less



Altisource

• Luxembourg
• Real Estate
• 700 & Above Employee

• IT Business Analyst

  • Jun 2011 - Aug 2016

  Bangalore • Responsible working with users for requirement gathering and project management • Preparation of BRD and Technical requirements documents related to projects • Coordinate with multiple Business teams to deliver project on time • Coordinate with multiple SDLC teams to get the Level of effort estimate after grooming the requirement • Provide Support to multiple teams involved in the delivery of project • Ensure that the project is delivered for the requirements within the SLA… Show more • Responsible working with users for requirement gathering and project management • Preparation of BRD and Technical requirements documents related to projects • Coordinate with multiple Business teams to deliver project on time • Coordinate with multiple SDLC teams to get the Level of effort estimate after grooming the requirement • Provide Support to multiple teams involved in the delivery of project • Ensure that the project is delivered for the requirements within the SLA provided to BU • Submit reports and delivery status to management and Business units • Analyzing issues reported by Business Unit & working with development team to get the issues fixed • Determines operational objectives by studying business functions, gathering information, evaluating output requirements and formats • Designs new system programs by analyzing requirements; constructing workflow charts and diagrams; studying system capabilities; writing specifications • Improves systems by studying current practices; designing modifications • Assist in UAT with BU by Testing, coordinating and troubleshooting the issues reported during UAT Testing • Develop tools that would help in automation of testing and reduce the time efforts • Conduct meetings to get the current status and identify the issues that are faced by the teams on the requirement • Recommends controls by identifying problems; writing improved procedures • Maintains system protocols by writing and updating procedures • Responsible to providing guidance, source information and assistance in project decision making process • Provides references for users by writing and maintaining user documentation; providing help desk support; training users • Create SQL Data scripts for Backend Data fix, SQL Scripts for providing reports to the business users, Creating Validation scripts to verify automated process and data validations • Perform R&D’s to fetch data from different resources and to Automate Manual efforts. Show less